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“Excellent room”

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Lux Riverside Hotel & Apartments
Ranked #88 of 274 Hotels in Phnom Penh
Reviewed 8 December 2012

I was really surprised by the quality of this place as it is located in a seedy run down area of Phnom Penh. A large room and adequate aircon were complemented by a better then average buffet breakfast. Wifi in the lobby was free and worked well. Maybe one day Australia will catch up to Cambodia in terms of telecoms infrastructure.

Room Tip: Higher floor is quieter
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  • Stayed: December 2012, travelled with family
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Thank Bomoh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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131 - 135 of 197 reviews

Reviewed 19 October 2012

Stayed two weekends in one of their new Deluxe rooms at $50 per night. Excellent furnishing, linens and everything spotless. Hot and cold breakfast was minimal but acceptable. Wifi is free in the lobby and available in the rooms, but with a charge. Laundry service very good and most items just $1 each. Super location just 30 metres from Sisowath Quay with all its restaurants.

Room Tip: Choose Deluxe at $50 rather than Superior at $45 in order to get a new room.
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  • Stayed: October 2012, travelled solo
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Thank jpinsky123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 September 2012 via mobile

Location a step from riverside. Heaps of bars & restaurants nearby. Deluxe rooms just been refurbished and they're really nice. Fantastic value for money. Superior rooms also good. Depends on your budget. Breakfast included. Not bad for breakfast for Cambodia but staff weren't very good which let it down a little. 4th stay in Phnom Penh and I wouldn't hesitate to stay again.

  • Stayed: September 2012
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Thank Emmajury
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 September 2012

This is strange hotel and apartment complex on street 136 by the riverfront. As I was staying for one month I took an apartment. However the receptionist lied about the price. Neither the electricity nor the laundry was included. Laundry was not so much of an issue as the apartments have their own washing machine (the top loaders are novel and quite good fun to use as it happens!). However electricity at $0.30 per unit adds over $100 to the cost the monthly rate. This makes Lux vastly overpriced compared to other options.

I was also very grateful for the safe in the hotel room. One morning the cleaner, or should I say the cleaning team arrived consisting of three females and two males. Quite what they did I have no idea as the bathroom tiles have clearly never been scrubbed. The tile grout was covered in mildew.

The bathroom of the original apartment (I changed apartments as the ones facing the street were too noisy) flooded with every shower leaving a pool of water to become stagnant and attract mosquitoes.

The hotel is also in Phnom Penh’s nosiest area, surrounded by night clubs and ‘bars’ which are nothing more than brothels. It is also surrounded by beggars, drug dealers and aggressive tuk tuk drivers.

The reception is area is nicely decorated but you don’t pay to stay somewhere based on the quality of the reception’s floor tiles.

  • Stayed: August 2012, travelled on business
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1  Thank matts g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 August 2012

The location is great close to many restaurants, tourist services, and shopping.

I stayed in one of the newly available deluxe rooms in the 1st floor that have only been completed in the past few months (or so), normally a bit more expensive were were upgraded at no additional charge. The room were fairly averaged sized (smaller than the older rooms) but everything is very new fro the bed, to the cabinets, to the large LCD TV.

The hotel has an elevator (Many don't - worth checking!) on the first floor it was not a big deal but climbing up 3,4 or 5 storeys worth of stairs to get to my room after a long day out in the hot sun, is not for me!

They have free wifi in the lobby, as well as a small internet cafe (free) just around to corner from the front desk. One downside is for wifi use in you room you have to pay. At $5 for 10 hours it is not much however being a more expensive hotel you would think that would be included.

One complaint I had was with the maids. Noe don't get me wrong, they did a fantastic job on the room and were very friendly nice ladies, however they seem to leave their walkie-talkies on the cart (with the volume up very high) outside another room while they cleaned it... The things goes off frequently and I was woken up not once but TWICE on two different mornings.

For a hotel the most important pillar service is rest/sleep, needlessly waking a guest be it at 7am, 10am, 2pm or 5pm is something to be avoided, especially as simply taking the walkie-talkie in the empty room your cleaning and turning the darn volume down (now it does not need to be so loud as it is not 10 feet away from the user) would solve the problem.

If not for this issue would have been Excellent across the board. Would I stay again, you bet! Would I recommend to my friends, family family and associates, absolutely.

  • Stayed: August 2012, travelled with friends
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Thank JCFTravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Lux Riverside Hotel & Apartments

Address: No 2, Street 136 | Sangkat Phsar Kandal Khan Daun Penh, Phnom Penh, Cambodia
Region: Cambodia > Phnom Penh
Amenities:
Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Airport Transportation
Hotel Style:
#46 Spa Hotel in Phnom Penh
Price Range: RM171 - RM209 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Lux Riverside Hotel & Apartments 3.5*
Number of rooms: 102
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Lux Riverside Hotel And Apartments

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