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22 - 27 of 107 reviews
Reviewed 23 December 2016 via mobile

Spent one night due to missed connection flight. The room was warm and cleaned even if the furniture required a small renovation.
I did not like the small restaurant where the personnel don't speak English and the food was a bit to fat for my taste. At the reception the personnel were kind and helpful.

Date of stay: December 2016
Trip type: Travelled on business
Thank 256piterp
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
_Z2302PB, Менеджер по обслуживанию клиентов at G Empire Hotel, responded to this reviewResponded 13 March 2017

Dear Piter P!
Thank you for your feedback!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 October 2016 via mobile

Terrible decoration
Rooms are old and smelly and badly need renovation
Reception looks horrible
House keeping is bad
Mattress is very old
Air conditioner doesn't work
Location is good
No restaurant or facilities
Stay away !!!

Date of stay: November 2015
Trip type: Travelled on business
Thank argenta167
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 28 April 2016 via mobile

Hotel is old. Not very clean.
Furniture is old and not well maintained. Bed is hard as plywood.

I have been staying I this hotel for two trips and am not impressed by its quality.

Staff however is nice and helpful. Breakfast is not western quality.

Date of stay: January 2016
Trip type: Travelled on business
Thank ZuchtzeVlaigen
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 22 November 2015

As the several cheapest room categories were full when we arrived, we settled for a middle-category room at a slightly higher rate as the hotel has a few spaces to park at the entrance which isn't to be taken for granted in Astana.

Though the rooms are perfectly clean and comfortable, they are over-priced for the average standard and location.

However, the reception staff are welcoming and there are lots of bus routes nearby so it is possible to get around. There are also plenty of good street food and canteen options within walking distance for a tasty, cheap meal.

Date of stay: October 2015
  • Trip type: Travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank LeaveThisIsland
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 28 March 2015 via mobile

Used to stay a lot there, but recently yhe management was changed seemingly and a lot change for worse. The pricess went up, the service is terrible. The management is having breakfast together with the guests - I promised them to write this review and I am doing it now

Date of stay: September 2014
Trip type: Travelled with friends
Thank _V7646MO
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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