The hotel is small - apparently only 6 rooms BUT I spent a few days there while fulfilling a contract in the area and found the room and dining facilities and staff totally delightful. My en suite room, on the first floor, was spacious and beautifully decorated - as is the entire hotel. The bathroom was beautifully designed though the bath had so many options for showering from all angles that I did not quite master all of them! In addition to the usual bars of soap, shampoo, conditioner and bath gels, there were toothbrushes, travel size toothpaste,combs and razors all attractively and hygienically wrapped. Large bottled water was also provided with extras available on request. There is also a well stocked bar fridge which I did not make use of. Comfortable bed, roomy wardrobes plus gowns and slippers are added enhancements. The flat screen TV provided a wide range ot channels including a few in English.
Breakfast, lunch and dinner - and very flexible hours - are available in the pleasant dining room - and served by helpful staff. Those who do not have English are able to communicate via smart phone translators which enabled us to obtain our requests without difficulty.
I seldom eat at hotels where I stay but as I was totally unfamiliar with the surrounds and having to Russian or Kezakh language abilities other than both for 'thank you', I and a colleague opted to eat in and were very pleased with the choices,the quality and the presentation. As a vegetarian I was advised ahead of time that I might have problems obtaining vegetarian options. Though this was the situation at the refectory where I worked for a few days, the hotel menu provided good, tasty vegetarian dishes at each meal.
Given the time difference between Kezakhstan and the UK we arrived in the early hours of the morning and I left at 4 am on my day of departure but it made no difference what time of day or night there was always a staff member on duty at reception. Some spoke and understood English and those who did not were able to communicate via smart phone translators. ALL staff members were most pleasant and helpful no matter what the hour. At time of check out I did actually have an interpreter with me and I was grateful for the explanation of the Cyrillic writing on the hotel and meal accounts.
I was not in Astana long enough to get a good grasp of its geography though I was able to shop at a shopping centre within walking distance of the hotel, guided by my interpreter. Mostly I made use of transport provided by my work and was able to view the remarkably futuristic architecture of the city. the temperature on my arrival was minus 22 degrees and at my departure was minus 18 with averaging about minsu 10 degrees during the day. A extra warm down jacket, snow boots a warm hat that covers your ears and very warm cloves are a must at this time of year. However indoor locations and transport are kept at VERY warm temperatures so garment layering is important. (I actually used the room's fan at night given the warm temperature from the heating!)
I did not have time to use the splash pool or the related spa facilities.