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Terry Hart
Icing on the cake
5.0 of 5 bubblesReviewed 6 Aug 2021
Dear guests, past and future,
Having scanned a few recent reviews of several other recent guests, there is little to add to this unanimous statement that this hotel is the best of the best in all aspects, even in these days where Covid -19 takes its toll on the populations of Mongolia. The strict and comprehensive measures taken at the Kempinski to ensure guest security are commendable and inspires confidence. This topped with the outstanding hospitality, warmth and welcoming cooperative spirit of the entire staff from the GM downwards provides a commendable model of team spirit and good management. I for example extended my planned 1 week quarantine stay at the Kempinski to the entire 3 week period in UB and look forward to my return stay in the coming months. One last word perhaps, as already noted by one of the other guests, the warmth, care and welcoming of the team at reception is forever present, and definitely provides the icing on the cake, with Urnaa adding an additional sparkle. Thank you Dirk and your team for your great efforts and success in making so many of us feel so welcome and secure in these somewhat difficult days. Terry
Date of stay: July 2021
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Reviewed 25 July 2021

Stayed at the Kempinski for 2 weeks during quarantine period and self-isolation period with my family. Exceptional service and care from all staff, but especially from the front reception who always checked on our wellbeing and offered to help with anything. Would definitely recommend.

Date of stay: July 2021
    • Value
    • Sleep Quality
    • Service
Thank Glenn A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Uranzaya Batjargal, Marketing at Kempinski Hotel Khan Palace Ulaanbaatar, responded to this reviewResponded 26 July 2021

Dear Glenn,

Happy that you have enjoyed your stay at Kempinski Hotel Khan Palace. Thank you so very much for acknowledging the services, especially of Front Office team, too.

It would be a great pleasure to be your home away from home again in pandemic times. Until we meet again, I remain with very best regards in the name of the entire hotel team,

Dirk Bansemer
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 July 2021

Stayed here for over 1 month during COVID .
during this difficult time i encountered some of the most hospitable service and kindness from some of the nicest people i have ever met.
the rooms were clean and comfortable, the food was enjoyable and the bar management were very helpful in selecting local dishes to enjoy.
the front desk staff in particular were wonderful, attended to all my requests in a friendly and patient manner. They put so much effort into ensuring my say was one of the best experiences to date in a Hotel a huge thank you to Urnaa in particular for organizing my outings to ensure i had the best experience during them. Managed all my needs in a friendly helpful proactive way second to none.
highly recommend the Kempinski to anyone.
Big congratulations the Hotel Manager Dirk for your great work and a wonderful team.

Room tip: during my stay i had a couple rooms. (i was here 5 weeks) they all wonderful.
Date of stay: June 2021
    • Value
    • Rooms
    • Service
Thank Eddie W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Uranzaya Batjargal, Marketing at Kempinski Hotel Khan Palace Ulaanbaatar, responded to this reviewResponded 24 July 2021

Dear Eddie W,

Thank you so much for taking the time to rate your recent quarantine stay with us! We were thrilled to receive your heartfelt review and your lovely recognition of our team members, especially our Front Office member Urnaa. It is fantastic that we could contribute to your overall positive impressions.

Such heartwarming recommendations like yours will certainly motivate our team to do better services every single day! It will be a pleasure to welcome you back very soon, at your home away from home.

Best regards,
Dirk Bansemer
General Manager

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Reviewed 20 July 2021

Best experience I have had in a while. Not much that I could say about this place other than "Its really truly are Luxury 5 Star Hotel". No point deducted in anyway I could think of during my stay; Architecture, Interior, Location, Staff, Facilities, Services, Safety, all 10 out of 10!!

Date of stay: June 2021
    • Sleep Quality
    • Rooms
    • Service
Thank pakarapongs
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dirk Bansemer, General Manager at Kempinski Hotel Khan Palace Ulaanbaatar, responded to this reviewResponded 21 July 2021

Dear Pakarapongs,

It is fantastic to read that we could impress you with Mongolian hospitality and European flair during your Ulaanbaatar stay. Thank you so very much for the most positive review on your recent experience with us, acknowledgement on our services and the appraisal on our property. In hopes to be your host again for much more remarkable Kempinski moments, I remain with very best regards,

Dirk Bansemer
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 July 2021

All staffs are very friendly. Rooms are clean and cozy. Every time I come in, receptionists cheer up with warm welcome and beautiful smiles; I can even see the smile through their masks. The best breakfast ever. early morning coffee with fresh hot croissants is the best experience ever ever. Thanks a lot, Kempinski.

Room tip: Spa is worth trying.
Date of stay: July 2021
  • Trip type: Travelled on business
    • Location
    • Sleep Quality
    • Service
Thank We_Sebastian
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dirk Bansemer, General Manager at Kempinski Hotel Khan Palace Ulaanbaatar, responded to this reviewResponded 21 July 2021

Dear We_Sebastian,

Thank you so very much for honouring Kempinski Hotel Khan Palace for your recent Ulaanbaatar visit and sharing your experiences with us and with the Tripadvisor community. We are thrilled to read that we could meet your expectations during your stay and happy that our dedicated staff could contribute to the safety and security of our guests in these pandemic times.

We hope to have you back for many more foodie adventures at the reopening of our other restaurants, too.

Yours truly,
Dirk Bansemer
General Manager

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Reviewed 18 July 2021

Great location, really pleasant and clean rooms, but the thing that makes this such a good place to stay are the staff. All of the people are incredibly helpful and generous with their time and advice. We travelled with two six year olds and even they mentioned that they thought it was the nicest place we have stayed.

Date of stay: June 2021
Trip type: Travelled with family
Thank jaithep
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dirk Bansemer, General Manager at Kempinski Hotel Khan Palace Ulaanbaatar, responded to this reviewResponded 20 July 2021

Dear Jaithep,

We are more than happy to read that your family have enjoyed your stay with us to the fullest. As you kindly pointed, our property is situated in the heart of Ulaanbaatar, enabling our guests to explore some of the most beautiful facets of our capital.

We were thrilled to receive your heartfelt review and your lovely recognition of our team members. Your kind feedback is not only a source of pride to us but also another reminder of why we love what we do so much.

It would be a great pleasure to be your home away from home again, shall your ways lead you back to Mongolia for further discoveries. Until we meet again, I remain with very best regards in the name of the entire Khan PalaceTeam,

Dirk Bansemer
General Manager

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