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5 - 10 of 51 reviews
Reviewed 16 November 2016

Hotel staff was helpful, good english and prompt room service.
Rooms are available to get iron and iron board, it was very helpful and charily for travelers. Breakfast and other foods are delicious, restaurant is feeling soft and warm.

Room tip: Rooms on the south side are more quieter, the north side is also good, window view is looking city main road view, it is also good!
Date of stay: October 2016
  • Trip type: Travelled solo
    • Value
    • Location
    • Service
Thank ashley361
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 28 August 2016

+ Room was spacious
+ English speaking staff
+ Bed was comfortable

- We had a room with a separate living area so it should have included air-conditioning but there wasn't any. Then I noticed from my booking.com reservation that there should've been at least a fan in the room, but surprise surprise... there wasn't any so I went to the reception to get one and they grabbed the one from the reception and problem "was solved"...
- Someone wrote a review that "a take-away breakfast" is offered if you have to check-out early, but that didn't happen to us, so I guess we weren't that lucky...
- Dead bugs in the bathroom
- Poor lightning in the hallway

Date of stay: August 2016
  • Trip type: Travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Marzasa
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 10 July 2016 via mobile

The hotel is very nice and the rooms are generous and cozy. The food in the restaurant is good and also the included breakfast. The staff is giving a great effort, but many things are not organized well, e.g. you don't get any food in the restaurant at 8pm although the opening hours are until 10pm, breakfast should be from 8am but kitchen staff only arrives at 8.10, in some rooms you get free water, in others you don't, etc. wifi works not bad, but interrupts quite often.

Date of stay: July 2016
1  Thank aggelers
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 10 July 2016

Saraa, the Executive Director, came down and welcomed us when we arrived. She speaks excellent English and expressed how much they value Booking.com guests at their hotel; in fact, we were upgraded to a beautiful deluxe room to show their appreciation. Mogi and the rest of the front desk staff were very helpful.

The quality of service (including the presentation of the breakfast) at the restaurant varies depending on who was on duty. The food (lunch and dinner) was just OK, so this is probably the weak point of the hotel. There were a few issues with the room and staff in the beginning, but everything was resolved within a reasonable amount of time.

We stayed for over a week when we arrived and we came back to New West Hotel at the end of our adventure around Mongolia.

Date of stay: May 2016
  • Trip type: Travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank TSJ-Mexico
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 2 July 2016 via mobile

Average. Staff are nice and friendly. Rooms are comfortable. Location a little bit too far from the main CBD. Rooms are cleaned everyday. A bit of noise coming from the Karaoke Club downstairs. Road outside abit ackward driving in.

Date of stay: July 2016
Trip type: Travelled on business
Thank Brian S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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