Pulsating music outside all night long. Impossible to sleep here. The staff were completely not concerned by it. Maybe a room on the east side wouldn’t be as bad…I don’t know.

Restaurant was closed so we had to go to the lounge / restaurant on 23rd floor. Large and impressive menu, but nothing available. The pizza was and undercooked mush. Disgusting.

How this property can be a Preferred Hotel and Resort member is hard to believe.

The hotel is very nice, fabulous location, service good --- BUT. the outside noise all night makes it impossible to sleep. The first night was a Friday night and there was a band playing outside until 2 am. I asked to be moved to the other side of the hotel and the next night was okay. But when I returned to the hotel a week later, the same side, there was again noise outside all night -- I think now from a new large advertising screen with loudspeaker located right outside the hotel. I complained to the attentive staff and they said they were trying to do something about it -- so if that is removed my review would be quite different, probably a 3-4* as the rooms are not being well maintained for tears and scratches and blinds around shower did not work but rest was very good.

I stayed for 3 days recentlly. The room was nicely appointed, with nice location, views, and restaurants. However, there were three issues. 1) There was loud music outside (from an outdoor music venue and advertisements) until early morning hours that kept us awake. This was a major problem, and I would not stay there unless assured the problem was solved. 2) there was no heat, and nights were cold (on the last night we were able to request a portable heater). 3) the blinds on the window between the shower glass and the room did not work well.