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Eitnim
Yorkshire

Basic, but clean

3.0 of 5 bubblesReviewed 24 Aug 2024via mobile
Average but well located. Double room with tiny bed, only 1 mug, 1 glass and 1 towel although 2 people staying. No room either side of bed and very dated decor. Unclear from reception whether breakfast included. Noise from function downstairs really bad. Bathroom is wet room , dated and floor slippery. Staff very friendly, and willing to help . However much cheaper than other hotels in area, and bedding clean and teeny tiny bed was comfortable
Date of stay: August 2024
Trip type: Travelled as a couple
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
zaharan shariff, Other at Ulaanbaatar Hotel, responded to this review
Responded 17 Jan 2025
Dear eitnim,
We sincerely apologize that your recent stay at the Ulaanbaatar Hotel did not meet your expectations. Following our extensive 5-year renovation completed in June 2024, we are committed to doing everything possible to ensure our guests have a perfect and comfortable stay.
Your detailed feedback highlights specific areas where we can improve, and we take your comments very seriously. We are actively working to address each point you raised - from room amenities and noise management to bathroom facilities and overall guest comfort. Our team is dedicated to providing an exceptional experience for every guest who walks through our doors.
We would be grateful if you could share more details about your stay directly with our guest relations team. This will help us understand exactly how we can enhance our services and make immediate improvements.
Our goal is simple: to make every guest's stay not just satisfactory, but truly memorable. We appreciate your honest review and the opportunity to learn and grow from your experience.
Once again, we deeply apologize for any inconvenience you encountered during your stay.
Sincerely,
Ulaanbaatar Hotel Management
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (205)
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1 - 6 of 205 reviews
Reviewed 19 December 2019 via mobile

This had all of the charm of soviet style hospitality but was , at least, well located.
The food choice was poor and the food itself reminiscent of 1950s rationing. On top of that the heat in rooms could not be controlled, the sockets were dangerous and the shower over a cracked bath haphazard.

Date of stay: December 2019
Trip type: Travelled on business
3  Thank keithp520
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 3 November 2019 via mobile

Good location but the hotel itself needs some upgrading and fixing: old bath rooms fixed up bad. This is an old hotel from soviet times which makes it interesting. Breakfast is ok. In room the heating cannot turned down so you have to open the window which can make it noisy. The standard rooms have a good size, the deluxe rooms are huge. When we checked the bathroom the toilet was still full of sh*t.

Date of stay: November 2019
Trip type: Travelled with friends
2  Thank PELOWELOMAN
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 2 September 2019

Conveniently located in central Ulaanbaatar, this is quite an old hotel with musty smells and peeling beige wallpaper (see picture). Nearly everything in the rooms was a shade of brown. The room was well set up, with tea kettle, robes and so on, and hundreds of television channels, including English-speaking ones. Finding a power outlet to charge devices required crawling around under tables and disconnecting the television. Bottled water is provided, but it's not complimentary.

The room's air conditioner was obviously controlled centrally. Setting it to its coolest setting, 17°, resulted in a temperature that fluctuated between 21° in the evenings and 24° in the mornings. It was necessary to keep the bathroom door shut, as it was heated to about 30° — the hot water travels through a set of fins that couldn't be adjusted. This would have been a godsend in winter, not very intelligent in summer. The main room's window could be opened and was screened, but there was a big hole in the screen where savvy mosquitoes could sneak in. I didn't encounter any.

Breakfast offerings were quite good. My choice of cereal — muesli — was available. Fresh fruit comprised melon, grapes and orange slices. There were plenty of cheeses, breads, and a variety of hot dishes in bain maries, along with an egg station where eggs and omelettes could be prepared to order.

I can't agree with people who gave this place five — perhaps they got a newly renovated room? Then again, we're off to spend a couple of weeks touring and sleeping in gers of various quality, after which this may well seem palatial by comparison.

Date of stay: September 2019
    • Location
    • Rooms
    • Service
1  Thank GrahamWM
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 15 July 2019

Stayed here for one night before a trip to the Gobi desert. The hotel is centrally located and the rooms were clean and comfortable. Staff were friendly and helpful. Breakfast was nice with a good selection of buffet dishes. There was good AC and the bed was comfortable.

Date of stay: July 2019
  • Trip type: Travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank Christine G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 29 June 2019 via mobile

I have stayed here 5 nights during the last month while on touring this wonderful country . The rooms have always been clean and spacious . The bed is super comfortable and the sheets are very soft. The bathroom has been great . The AC has been working well. The breakfast is your standard Mongolian buffet and is sufficient with a good variety of things. The coffee is exceptional. I would recommend it without reservation .

Date of stay: June 2019
Trip type: Travelled solo
Thank spstr72
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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