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All reviews overlooking the square sukhbaatar square central location room service spacious rooms breakfast buffet excellent location the air conditioning centre of town floor city ub bw mongolia english kettle
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Reviewed 8 August 2023 via mobile

The rating is based on the appalling and unacceptable service we received in the Premier Lounge on August 7. We arrived at the hotel from Khovd via Uglii at about 10:00 pm at the end of a long day. The website showed that the Premier Lounge is open till 12:00 am/midnight. The Guest Services booklet in the room shows that it is open Monday-Sunday up to 2:00 am. Our group of nine was seated by 10:20 pm. The waitress alerted us that the kitchen would close very soon, so we placed our orders quickly. She returned soon after to say that the kitchen refused to service the order! We approached the senior most staff in the lounge (there was no manager). This gentleman did not respond to us or apologize and maintained a studied silence. This is unacceptable in a hotel that claims high standards.

Date of stay: August 2023
Trip type: Travelled with friends
Thank viveksrivastava1954
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 29 July 2023

A basic good hotel. Nothing special but served well. Friendly staff, ok breakfast. Nice view from the room and the location is ok, in a walking distance from the city centre. Nothing to complain but nothing special either.

Date of stay: March 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank annamaria_helsinki
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 27 July 2023 via mobile

My friend and I recently travelled extensively across northern and central Mongolia. It was a jam packed trip with several internal flights.

We stayed in excess of 4 nights at the Best Western and at all times the entire staff have been very accommodating. They have always been willing to assist with requests large and small. I’d particularly like to mention Davaa from Reception and Gerelee his supervisor for their exceptional service.

I would highly recommend this central hotel by the city square for its comfort and well trained staff.

Date of stay: July 2023
Trip type: Travelled with friends
Thank E606ZLmariap
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 4 July 2023

Stayed here 3 different times while on a tour of Mongolia. Staff at front desk are friendly and helpful. Room was comfortable but air conditioning was very cold and could not adjust so finally had to just turn it off. Hotel is in great location a block from the big square and close to a large mall and cashmere store on the corner and another across the street. (Note: entrance to the mall is on second floor from the cashmere store on the corner outside of hotel and to the right). I had one major issue- I turned on my “do not disturb” light when we left for the day and when I returned that evening the light was off and my room had been made up. I advised the tour guide who said something to the front desk person and she responded that the room had only been entered to leave new bottles of water - so I guess if you have the do not disturb sign on they still enter to leave water? It was upsetting because they never addressed the issue of making up the room. The other two times we were only there for a night and things were OK. Room had amenities such as soap, shampoo, conditioner and lotion as well as coffee and tea, but bring your own washcloth if you are used to using one. Also room has a safe. Breakfast buffet was good but not wonderful but it was the best we had out of all of the other places we stayed while in Mongolia. Hotel can also provide airport pick up and return for a fee if you contact them and advise arrival time and number of people and suitcases. Hotel is located about a one hour drive in normal traffic from airport and 20-30 min longer in heavy traffic.

Room tip: The coffee shop near the entrance has good food at reasonable prices. Our group had dinner at the top floor and it was nothing special.
Date of stay: June 2023
  • Trip type: Travelled solo
    • Value
    • Location
    • Service
Thank LeslieG_8
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 1 July 2023 via mobile

Very good hotel in all aspects: reasonable price, central location, comfortable ooms, brkfst buffet, service & attitude.

One MAJOR annoyance: elevators.
There r only 2, for this big and tall hotel. VERY slow; need to wait more than a few minutes for your turn.

Date of stay: June 2023
Trip type: Travelled solo
Thank 12is12
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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