All staff are friendly and kind except one guy name Telman sitting front desk young guy with glasses (I’m hoping he said his name right when I asked him), dark hair, very rude guy screams and loses temper quickly. I had three incidents with him, once I had heavy smoke smell in my room, even though it’s non smoking Hotel someone in another room was smoking and smell coming to my room I told him and he lost temper started screaming, (the hotel should put smoke detectors in rooms so people won’t smoke) Second time I was asking for direction and I had to repeat what he said to make sure I understood the direction correctly, it was my first day in UB so I was not familiar with streets. He raised his voice and threw my map on his desk walked away to his computer and turned his face and literally ignored me. That is bad, very very bad and if he can not work in hospitality and has anger issues then he should not work in a hotel nor interact with people bec of his anger issue. Third was another issue again with him I won’t go in detail as my review is getting long.

Telman is completely unhelpful and rude and screams when you talk to him. Sadly most staff don’t speak any English at all, so during his shifts he is the only one speaks English but he screams and looses temple fast. So it’s difficult to communicate with anyone else bec of language barrier and this Telman guy is rude.

Only the location of this hotel is good, it is close to the square, 15 min walk to square, cross street there is a Nice to CU supermarket. Otherwise this Telman dude front desk is horrible. I’m hoping he said his name correct when I asked him what is your name bec he was screaming at me and I told him you are rude what is your name.