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Chia-Chi L

Nice hotel in UB; not too far from downtown

5.0 of 5 bubblesReviewed 7 Jul 2024via mobile
Nice rooms. Great service, helped me book a tour to the Genghis Khan statue. Breakfast was well balanced and tasty. Was here for Naadam festival. WiFi is fast. Gym is serviceable. AC is strong.

Do I really have to write more? Lalalalalalalala.
Date of stay: July 2024
Trip type: Travelled solo
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Reviewed 20 February 2024

I stayed with my colleague in a twin room

We were both traveling to cooperate in a meeting. It seems the room is pretty spacious and clean of all the hotel I stayed before.
The breakfast has everything I guess.
Maybe if there is a chance I stay again for sure.

Date of stay: February 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
Thank Uuriintuya A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 5 October 2023

I definitely recommend this hotel. Room was clean and spacious. View was fine. Mostly appreciate the service of staffs. From 16 th Floors restaurant, you can enjoy the sunset and nice weather. The food is cheap and plentiful.

Date of stay: August 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Baigal N
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Grand Hill Hotel Ulaanbaatar, General Manager at The Grand Hill Hotel, responded to this reviewResponded 14 December 2023

Dear Baigal,

Thank you for staying in our hotel and spending your valuable time to give us a review.
I am thrilled that you enjoyed the room, and our service.

Hope you stay with us again.

Sincerely,

Uuree

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 September 2023

We loved staying here at this hotel because the staff were so nice. We stayed three different times. I would suggest paying the difference and getting the upgraded room The standard room was a nice basic room but the upgrade was worth every penny.

Date of stay: August 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
1  Thank Mark R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Grand Hill Hotel Ulaanbaatar, General Manager at The Grand Hill Hotel, responded to this reviewResponded 3 October 2023

Dear C2322GQmarkr,


Thank you so much for taking your valuable time to give us a feedback, I am absolutely thrilled that you enjoyed your stay as well as our staff service, upgraded room.
Hope you stay with us again.

Sincerely,

Uuree

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Reviewed 28 March 2023 via mobile

Grand Hill, I’ve stayed at twice and it doesn’t disappoint. Clean facility, spacious room, friendly staff, a variety of restaurants, good breakfast. WiFi, flat screen with English language stations. Not far from City Center. Highly recommend on your next stay in UB.

Date of stay: March 2023
Trip type: Travelled solo
1  Thank Arthur415
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Uuriintuya Amgalanbayar, General Manager at The Grand Hill Hotel, responded to this reviewResponded 5 April 2023

Dear Arthur415,

Thank you for staying in our hotel again. I am thrilled that you enjoyed your stay.
Your feedback is extremely valuable for us.
We are looking forward welcoming you back to our hotel!

Sincerely,

Uuree



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Reviewed 4 February 2023 via mobile

The stay was average. Front desk staff speaks good English. I visited in late January. The room was way too warm for my liking so my sleep wasn't too good. The air conditioning doesn't work in winter and lowering down the temperature takes forever. The only way to cool down is to open the window, but with the air quality being very bad - not advisable. I ordered room service from the Irish place upstairs, but the guy there does not speak good English so instead of pumpkin soup I got some meat cream soup. The thing I did not like and which kinda spoiled my morning plans as I had an arranged meeting, was the fact that the breakfast which was supposed to start at 7am, was 30 minutes late. If you tell people it's from 7am, then please stick to it. No other complaints. Oh, maybe just the omnipresent smell of coal in the entire city, thus also in rooms, but I guess it's just me, a visitor not being used to it.

Date of stay: January 2023
Trip type: Travelled solo
Thank marstar0109
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Uuriintuya Amgalanbayar, General Manager at The Grand Hill Hotel, responded to this reviewResponded 5 April 2023

Dear marstar0109,

Thank you for choosing our hotel and taking your valuable time to write us a helpful feedback.
However we are sorry to hear that your stay was not as expected. We truly apologize for the room was too warm, we will stabilize the temperature. As well as, we are sorry that our restaurant staff doesn't understand what you said. I forwarded your review to our restaurant manager, and train our staffs according the schedule.
The breakfast starts from 08:00AM-10:AM in the late January,it is our fault that we did not inform you about breakfast time correctly.

Sincerely,

Uuree


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