To call this establishment a hotel is vast overstatement. I have stayed in cheap hostels in India and Thailand that were much better. Disgusting is the only word to describe it, and it almost ruined my entire visit. I made a reservation one month before, having read reviews and having perused the website. All lies. The place was run by unprofessional, rude, chain smoking youths. The "hotel" is housed in 3 buildings that they walk you over to (the "reception" is in a travel agency). They presented me with a closet of a room above a greasy restaurant that did not have a light, telling me it would be fixed in a day or two. The hallway had a burnt out wall socket, and you could tell there were major wiring issues. I demanded a new room. They laughed in my face, as if a light was no big deal, and asked what the problem was. After 2 other rooms, I had to wait an hour, and they presented me with a room with a larger bed and a light. After they depositing me there, I discovered that there was one sheet on the bed - not two - no blanket, just a torn cheap bedspread, wires sticking out of the wall in several places (no TV as promised), AND the cherry on the cake -- cut hair all over the bathroom and a huge lump of it (and other disgusting things) in the toilet. I dragged the staff back up, and they proceeded to flush the toilet, and the water came up. They did nothing, said there was nothing to do, promising a different room in the morning. I couldn't use the bathroom all night (went to the slightly cleaner restaurant toilet), slept in my clothes, and in the morning (a very meager breakfast) nobody on staff was there to show me to another room. I marched out, went to tourist information, was recommended an area 2 short blocks away, and for 20 Euro more per night, I stayed in a perfectly clean, modern hotel. Don't go here. No matter what your budget. They are liars, and they laughed in my face when I called them on it. To make matters even worse, the pre-charged me for 4 nights, and although after trying numerous tactics they said they would call the bank to cancel the payment, I have yet to see evidence of it. Nightmare.