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“Good location, nice hotel.”

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Holiday Inn Istanbul City
Ranked #404 of 1,181 Hotels in Istanbul
Reviewed 24 November 2017 via mobile

This hotel is conveniently located across de T1 (Metrobus) only 10 minutes from Grand Bazar and Blue Mosque-Haya Sofia, but the description on the site is not accurate as it stays to be 2 Kms away.. have a very good spa and Turquish bath with very reasonable prices for massage, but surprisingly you can use the sauna, Turquish bath or steam room for free, but not the jacuzzi, even if you paid for a massage. Very recommendable the experience of the Turquish bath. Very nice pool too.
In the bad side, internet at night do not work at all. Every day had to call somebody to fix it, and one of the nights I could not use it. I guess when several customers connect it colapse.
A shuttle to the airport is offered, but not for free and non shuttle on Friday.
Also the personnel at the spa do not speak english, not even a little. You may expect in an American chain like this to have bilingual staff.

Stayed: November 2017, travelled on business
Thank ETame
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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8 - 12 of 630 reviews

Reviewed 18 November 2017 via mobile

Iocated on the main street, it had good access to the Tram and public transportation.
We asked to be located away from the main street since I am a light sleeper. The room was quiet during the night but every day at 06:00 the sound of adhan (morning prayers calling) was very loud. I mean loud loud! as if a person came to our room everyday in the morning with a microphone and said the calling for 3 minutes or so.
The room was small and the ruggs had stains all over them. the building looked very rusty and old and did not offer a view since it had only 5-6 floors.
The bed sheets, toilet and bath tubs looked clean.
There were two pillows on each bed but they were small and very sloppy. When I asked for a different pillow, they said it is the only type they have
The air condition did not leave you with the choice of choosing “cool” or “warm” only the fan speed!
We wanted to set the tempreture on cool, but they said it is only on heat mode since it is November. The reception suggested to open the window if we want a cooler Temperature! which is very unpleasant for a 5 star hotel.
The safebox did not work properly.
The room was not delivered slippers, shower gel (it had bath foam but not shower gel), the blow dryer sounded dangerous and the top was secured with tapes!
The lobby was small and very average.
The rating for me was a 4 star and it would be unjust to other 5 star hotels in Istanbul if they are considered at the same range plus I have seen 4 star hotels near Taksim.the accomodation was just the same.

Stayed: November 2017, travelled with friends
Thank Behnaz X
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGService, Guest Relations Manager at Holiday Inn Istanbul City, responded to this reviewResponded 3 December 2017

Dear Behnaz X,

Thank you for taking the time to write a review about your stay with us. We would like to apologize for the inconvenience caused by the outside noise and for not living up to your expectations regarding our room condition, facilities and pillows. Reviews like yours are very valuable as they enable us to target areas we need to improve on. Rest assured your feedback has been forwarded to the management for reference.

We value you as our guest and hope to accommodate you again for a chance to provide you with a much better experience.


Joel A
Case Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 October 2017

The room was big enough for all of us,However not cleaned at all. I'm not sure why. The hotel itself is outdated. The front desk team are a bid firm and not welcoming. I will definitely come back to my lovely Istanbul but not to this hotel.

  • Stayed: September 2017, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank Mamia B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGService, Guest Relations Manager at Holiday Inn Istanbul City, responded to this reviewResponded 25 November 2017

Dear Amaya H,

I would like to thank you for taking your precious time to write a review regarding your stay with us. Our goal is to deliver exceptional service and comfortable accommodation to all of our guests and we appreciate your feedback. I am glad you were satisfied with the room received and the size is at par. However, we apologize you found the hotel dated and the level of service received from the staff fell below of your expectations. We appreciate you bringing this to our attention as this is our best resource to know how our hotels are being managed to a high standard and to evaluate what can be given additional attention. I have alerted the hotel management about your concerns so that necessary improvements will be taken, as we work very hard to ensure our facilities and guest services are superior.

Once again, thank you for staying with us. We hope that you will give us another opportunity to pamper you with exceptional service and accommodation on your next visit.


Grace P.
Case Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 October 2017 via mobile

I really liked staying in this hotel, the location of it is perfect just opposite to the tram station which make all Istanbul accessible.
The food was very nice, the buffet at the morning has everything you ask for.
The cleaning was very good, to be honest I liked the cleaning staff because I normally sleep till afternoon and I get out late after 3 pm however; I came back I found the room is cleaned and everything is in order while in some hotels they just come in the morning and if you told them to come back later they will not show up till next day.

The only thing I can comment about is the room size is small but it was comfortable enough.

I will definitely come back in future.

Stayed: October 2017, travelled with family
Thank Ibraheem A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 October 2017 via mobile

Simply put this is an extremely well run and friendly hotel. My room was on the back and was quite quiet. I say quite as we had the window open. This was because the ventilator made rather a noise! As the window was open the call to prayer at dawn was rather loud. Never mind. Church bells are even worse! Our room was very pleasant and it had tea making facilities. We slept well and enjoyed our stay. Small issues (problems with the printer hotel computers available for guests) were swiftly, competently, and most politely resolved. It is so convenient for the tram into town or to go to the train change for the airport. Excellent.

Stayed: October 2017, travelled as a couple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Istanbul City

Address: Turgut Ozal Cad. No:189 Topkapi, Fatih, Istanbul 34280, Turkey
Phone Number:
Region: Turkey > Istanbul
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#136 Spa Hotel in Istanbul
#142 Family Hotel in Istanbul
#205 Business Hotel in Istanbul
#260 Luxury Hotel in Istanbul
Price Range: RM 198 - RM 469 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Holiday Inn Istanbul City 5*
Number of rooms: 203
Official Description (provided by the hotel):
Istanbul is the city where Asia meets Europe, with cultural heritage and natural beauty. Holiday Inn Istanbul City is your five star hotel in the city and located next to the impressing historical city walls of Istanbul reflects the spirit of this very special city. It creates the ideal atmosphere for relaxing stay no matter whether you are traveling on business or on holiday. 12 km from Ataturk International Airport, and 2 km from Old City, Grand Bazaar, Hagia Sophia, Sultanahmet Mosque, Topkapi Palace, 6 km from Taksim Square. Public Transportation is available in front of the hotel. Take the tram directly to many of the key sightseeing attractions. Holiday Inn Istanbul City Hotel offers Turkish Hamam, Sauna, Steam Room and a comprehensive choice of speciality massages, aromatherapy and relaxation therapies at our Spa & Wellness Center.Coffee and tea maker in room with complimentary coffee and tea. Holiday Inn Istanbul City Hotel offers High Speed Internet access in the hotel rooms. Public areas such as hotel lobby and bar feature wireless LAN. Outdoor Swimming Pool is open. ... more   less 
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Also Known As:
Holiday Inn Istanbul City Hotel Istanbul
Istanbul Holiday Inn

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