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The Sofa Hotel
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Reviews (628)
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All reviewsnisantasi areaboutique hotelrain showertop floorhotel gueststurkeyrooms are largedeluxe roomexcellent locationwonderful hoteltaksim squareconciergespadenizheartdistrictmr
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5 - 10 of 628 reviews
Reviewed 30 December 2017 via mobile

We were in the sofa hotel for 4 days it was not a perfect hotel for me food was not very good staffs was very helpfull and good .cleaning was good mini bar wa too expensive you can buy everything outside of hotel there is everything around you malls and markets and restaurant anyway spa was good but becarefull they offer you the most expensive massage they have you can choose yourself.accounting is awfull when we wanted to chek out they wanted to give us 200$ im mistake.pool is very small you cant even swim jacuzi didnt work....
i dont no why there was just a mirror in the toilet

Stayed: December 2017, travelled with friends
Thank shahrzad s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofaHotel, Konuk İlişkileri Müdürü at The Sofa Hotel, responded to this reviewResponded 17 January 2018

Dear Ms.Shahrzad, it is really important for us to consider each comment received from you; since we highly consider your satisfaction and aim to fulfil your expectations. Thanks a lot once more again. It will be always our pleasure to welcome you as our guest again. Best regards, / Gizem Büyükduran - Guest Relations Manager

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Reviewed 27 December 2017 via mobile

This was a disappointing two day stay. We targeted the hotel because of its awards (2015 best luxury boutique hotel) but could find little to understand how this award was given. Friends who had used the hotel in its earlier days talked highly about the quality and standards. On arrival we were met by construction work and refurbishment work in the foyer but let’s put this to one side because all hotels need to have maintenance plans. The check in was good but there is a smell of rotten eggs that is all pervading throughout the hotel. This is most likely hydrogen sulfide (H2S) gas. Hydrogen sulfide gas is a natural product of decay, and in a residential setting, is most commonly a result of decomposition in septic or sewer systems. We went to the room and the smell became overwhelming! Another issue was the size of the room, we had asked for an extra bed (and paid an extra 30euro per night) for our 9 year old. The room was 30 sq metre but almost 25% of the space was given to the shower room leaving little space for the extra Z bed. Negotiation with the reception offered a different room but I ended up paying for an expensive upgrade to get a comfortable room size (without the smell). A well managed hotel would have offered such a change at a reduced rate! The room, a corner suite, had a superb bathroom with rain shower. The large king size bed was hard and the extra Z bed was even harder causing our child a sleepless night. The hotel designers opted for a low lighting level which did not help those with less than average sight to negotiate the stairs located outside every lift. The low level lighting concept continued in the room which may be considered ok until the sun shines and you notice marks all over the walls (for example in our room 501) it looked like someone had opened a can of fizzy drink against the wall and let it dribble to the floor where there remained a sticky mess. Not to mention hand prints and dead insects. The housekeeping was clearly not a priority and this even went as far a poorly made beds with sheets not tucked in. For a hotel claiming high accolades the breakfast was average with appalling coffee and no idea how to serve tea other than in the Turkish style. I asked for a filter coffee and even this was poor and of course I had to pay extra (15 TRY). The grumbles go on and on with the reception area being continually full of women and children and a noise level making it difficult to communicate with reception staff. It is a shame that accolades cannot be withdrawn, because the 2015 award is clearly no longer applicable. The hotel is in a perfect location and demands a high price by comparison to others in the locality. All in all it appears that the hotel is being used for its ready profits with little or no return into its its continual demands for cleaning and staff development. I stay in hotels on a regular basis sometimes twice a month and it is very rare for me to say I would not return. Simply put I will not return!!

Stayed: December 2017, travelled with family
4  Thank 5907Ric
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 December 2017

Enjoyed a weekend getaway, hotel is in an excellent location, room was comfortable and well designed. Breakfast was simple but varied and staff were helpful and pleasant. Looking forward to my next stay!

  • Stayed: December 2017, travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Thank Dania J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GizemBuyukduran, Konuk İlişkileri Müdürü at The Sofa Hotel, responded to this reviewResponded 26 December 2017

Dear Ms.Dania, on behalf of Cantekin Temizer (General Manager), we would like to thank you for your great review, which motivates us to provide best service for you! We look forward to another opportunity to host you at Sofa and once again thanks a lot for your comments. Warmest regards,

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Reviewed 10 December 2017 via mobile

My daugter and I spent a weekend in december in İstanbul.
The location of the hotel is really very good.
The front office is very helpful and polite.
They gave us a very nice room.
The breakfast was also good.
Only the entrance of the hotel is very narrow and all the suitcases were in front of the entrance.
The first impression was rather disapointing.And we told it at the front office.

Stayed: December 2017, travelled with family
Thank ayhanbalim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GizemBuyukduran, Konuk İlişkileri Müdürü at The Sofa Hotel, responded to this reviewResponded 26 December 2017

Dear Mr.Ayhan, on behalf of Cantekin Temizer (General Manager), we are so happy that we were able to fulfill your expectations in a lovely, quite and peaceful environment! We are very looking forward to welcoming you again! Best wishes,

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Reviewed 5 December 2017

ok, i agree, they made me angry by putting me in a room without window (they have them on every floor, so beware) and then charging me double for a room with a window - 1. how can you have windowless rooms in an allegedly 4star hotel? 2. it all smelled of a set up - you book a room without knowing its without window, and then - hop - double price!
But then - carpets are stretched out and full of stains
in my double-price room there was constant toilet stink
scratches on wooden elements all around
even at the entrance there are facade elements missing
you really need to spend some money on renovation

  • Stayed: December 2017, travelled on business
    • Rooms
    • Cleanliness
    • Service
Thank fobski
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GizemBuyukduran, Konuk İlişkileri Müdürü at The Sofa Hotel, responded to this reviewResponded 26 December 2017

Dear Mr.Fobski, on behalf of Cantekin Temizer (General Manager), we are sorry that we were not able to fulfill your expectations! Just for your kindly information, all room features were indicated on our website and other sales channels. Our renovation is on-going process! We are very looking forward to welcoming you again! Best wishes,

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