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Reviewed 4 November 2015 via mobile

Way overpriced for what you experience..trying to be so chic they forget the personal touches...great room, super spacious (room 711), sort of knowledgable staff...you could tell they were TRYING to be helpful but hadn't actually been taught how to...the concierge to help us to our room answered all of our other questions, his name escapes me...super helpful man...sent us a complimentary bottle of champagne that night but the service ended there...no turn down service, our towels were however cleaned up one night out of four (?), on a different night out of four we received a weather report bedside...used up the tissues on day one and never replenished...after checking in in the afternoon I had to call twice to receive our baggage, they forgot two of our books that were with the luggage and only gave them to us at the front desk three days later because we happened to be stopping to ask a question...?? for almost $1k (CDN) per night, we expected a LOT more...spa left a lot to be desired, very dark and not so clean, roof top patio was a great view however all the loungers were packed up around us while we were enjoying sunset one evening and were asked to leave..rooftop restaurant neat view however booked for events three out of the four nights we were there...best thing going: good location to be able to walk to all Jerusalem sights and I should say, breakfast was incredible, "included" of course but that's what you pay for. Don't recommend spending that much $...

Stayed: November 2015, travelled as a couple
1  Thank Sara L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Emanuel R, Director Of Public Relations & Delegations at Mamilla Hotel, responded to this reviewResponded 17 November 2015

Dear Guest,
Thank you for taking the time to share your experience with us.
We are pleased to read that you liked your suite and appreciate your acknowledgment of our Host.

Our apology for the inconvenience you have experienced. It has been passed on to the Managers in charge, and it will be emphasized in our training program.

Once again, we thank you for your input, and please do not hesitate to contact me personally so I can make sure that you have the best experience possible.

Sincerely yours,

Emanuel Shapira Rabbanian
Director Of Public Relations & Delegations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 November 2015

Recommended by one of our friend, this hotel is a luxury gem with a beautiful shopping area just outside, very near Jaffa gate, with very nice staff and a lovely breakfast. We really enjoyed our stay and already recommended to our friends.

  • Stayed: August 2015, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank alevaibella
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Emanuel R, Director Of Public Relations & Delegations at Mamilla Hotel, responded to this reviewResponded 16 November 2015

Dear Guest,
Thank you so much for your kind words.
It is always a pleasure to receive such a feedback especially for complementing the breakfast and for acknowledging our staff.
As members of The Leading Hotels of the World, we are on a constant mission to achieve and preserve a high standards of service.
Once again, we thank you for your input, and we look forward to host you in the nearest future.

Sincerely yours,

Emanuel Shapira Rabbanian
Director Of Public Relations & Delegations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 October 2015 via mobile

Outstanding hotel, brilliant interiors and decor, spoiled by the banal elevator (high frequency and common style) music in most of the public areas. A refined building's tone lowered for us by this music
Wonderful waitors in the breakfast room and particularly Carmen in the Rooftop restaurant

Stayed: October 2015, travelled with friends
1  Thank Jenifer R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Emanuel R, Director Of Public Relations & Delegations at Mamilla Hotel, responded to this reviewResponded 16 November 2015

Dear Mrs. Rabinowitz,

Thank you so much for your feedback about the brilliant interior designm, for acknowledging our breakfast room and Rooftop Restaurant staff and for finding the hotel outstanding.
As for the music in the public areas, it is updated from time to time.
Once again, thank you for staying with us and looking forward to host you in the near future.

Sincerely yours,

Emanuel Shapira Rabbanian
Director Of Public Relations & Delegations

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Reviewed 28 October 2015 via mobile

The Mamilla is great. The location just outside the walls, the roof top bar and restaurant with great views of the old city. The rooms that are modern with nice minimalistic touch but retain an old Jerusalem feel.

The service is fantastic. They really went out of their way to help whenever possible.

I expect I will be back there many times in the future!

Stayed: October 2015, travelled on business
Thank Daniel P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Emanuel R, Director Of Public Relations & Delegations at Mamilla Hotel, responded to this reviewResponded 16 November 2015

Dear Guest,
Thank you for taking the time to share your thoughts about your stay.
It is a pleasure to hear that you have enjoyed the Rooftop Restaurant and the room.
Further, thank you for acknowledging our staff high level of service.
.
We look forward to hosting you in the near future.

Sincerely,

Emanuel Shapira Rabbanian
Director Of Public Relations & Delegations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 October 2015

We went for drinks to watch the sunset at the lovely rooftop bar with a spectacular view. The barman Ran kindly made us special cocktails that were not on the menu which were absolutely delicious. Would definitely recommend this spot to others.

Stayed: October 2015, travelled with friends
Thank Caroline J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Emanuel R, Director Of Public Relations & Delegations at Mamilla Hotel, responded to this reviewResponded 17 November 2015

Dear Guest,
Thank you so much for complimenting the Rooftop Restaurant and for acknowledging Ran our member of staff. He was promoted since and he became Shift Leader.

Looking forward to host you again in the near future.

Sincerely yours,

Emanuel Rabbanian Shapira
Director Of Public Relations & Delegations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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