I came to Israel with our church group. 19 of us stayed here for 5 days. We had 4 people with gluten food issues and some that needed sugar free too. They were very friendly and kind. They went out of there way to meet our needs. I did wish the breakfast food was hotter . and I would have liked pita bread with the hummus. Bilal was so thoughtful and really made us feel special! Great stay, thanks Bilal!

we were a family of 70 people on shabbat january 25, 2020, we did not finish admiring the wonderful service and the food that was plentiful/

Highly recommended for groups or individuals!!!

The Rossenblum family

This is advertised as a four star hotel but it is not. It is barely a two star hotel.
The lack of parking is a problem but the staff were not helpful in finding me somewhere to park despite my request in advance.
The room was small, dirty and very tired. The bath was so old and worn that I am sure it was unhealthy to use. The shower did not work properly. The beds were pretty uncomfortable.
It was advertised as having a "city view" which in reality was a view of a busy road and the decrepit building across it.
Jerusalem in January is cold but the heating in the room did not work. I complained and was told that it could only be turned on or controlled at the front desk. It was turned on but I had no control as the control in the room was disconnected.
The hot water was merely tepid . I complained and it was hot the next day.
It seems that they provide the minimum facilities they can and are not interested in guest comfort. It was expensive and there are many hotels very close by which are cheaper and provide better service and facilities.
The saving grace was perhaps that the staff were friendly enough and the breakfast was reasonable.
One night there was enough !