Stunning hotel, in the city center close to the market, amazing staff, delicious food, excellent service ... Thanks to the reception staff Manny and Israel, and to the kitchen staff Sergei the chef and Yossi who received me so nicely .... For a long time I did not enjoy it like that

We stayed here for 3 nights after our tourism company booked this hotel for us. It was...uncomfortable. We arrived as a bible study of some sort was going on in the lobby and were met with silence and stares upon entering. Upon getting to our room, the bathroom design is ridiculous, at best, not allowing you to really enter the bathroom at all. I fear to think how many bare butts have brushed the door handle. The second day, the entry keys stopped working and had to be re-keyed. The power to half the room was out, we were so tired, we just went to bed thinking it would be back on in the morning. The third day, despite putting up our "do not enter" sign, someone cleaned our room. The keys again did not work. It was Shabbat, so the hotel receptionist almost refused to help at all until we pleaded we were unable to get into our room when he unenthusiastically handed us an actual metal key to get in...thanks. Power still off to half the room. The other guests had the lights out in their rooms, which meant their children were running through the hallways, as these were the only lighted spaces all night. Glad to leave.

We were well accommodated in a clean, spacious room at the Hotel Prima Palace in Jerusalem this past June. Front desk staff was helpful at any hour of the day or night. Breakfast is bountiful, fresh and delicious with courteous service. Convenient to Jerusalem light rail, and the city center. Pleasurable experience, I highly recommend the Prima Palace!