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“Average at best”
Review of Olive Tree Hotel

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Olive Tree Hotel
Ranked #22 of 100 Hotels in Jerusalem
Certificate of Excellence
Reviewed 11 January 2018 via mobile

While the staff was very nice and accommodating, the hotel itself left much to be desired. From mold/mildew in the bathroom to uncomfortable beds to a/c that doesn’t work to windows that do not lock, the hotel needs some serious work.

We found the food edible, but lacked originality. We would look for better accommodations if we were to re-visit.

The staff brought my rating up to average.

Stayed: January 2018, travelled with family
Thank JWD915
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OliveTreeHotel, Guest Relations Manager at Olive Tree Hotel, responded to this reviewResponded 14 January 2018

Dear Guest,

Thank you for staying with us at the Olive Tree Hotel, and for writing us this review. We're sorry to read that your stay has been just average, we're starting soon renovating the rooms and some other areas of the Hotel have already been renovated. The food is fresh and offers a wide range of variety to accustom all of our guests.

Wishing you a great day,
Aurelia

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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22 - 26 of 786 reviews

Reviewed 10 January 2018 via mobile

The staff is very friendly and the rooms are very clean. I would highly recommend the Olive Tree Hotel. The hotel offers a buffet for for both breakfast and dinner with a wide assortment of entrees. The only downside is that it is a walk to the old City but there is public transportation right down the street.

Stayed: January 2018, travelled with friends
Thank Luther962
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OliveTreeHotel, Guest Relations Manager at Olive Tree Hotel, responded to this reviewResponded 11 January 2018

Dear Luther,

Thank you for this wonderful review and for staying at the Olive Tree Hotel. We're delighted to read that you have enjoyed your stay on every level. We hope we'll have the pleasure of your company in the future as well. We also hope you will recommend us to your family and friends back home.

Wishing you an excellent day !
Aurelia

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Reviewed 6 January 2018

Everything was perfect...The property, staff, food, accommodations, ambiance, location. I truly felt like a distinguished guest. The warm hospitality was comforting and polished.Everybody talks to you and makes you feel a part of the family. The food was fresh and charming. I can't wait to return there again.

  • Stayed: September 2017, travelled with family
    • Location
    • Cleanliness
    • Service
Thank chelsea5552017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OliveTreeHotel, Guest Relations Manager at Olive Tree Hotel, responded to this reviewResponded 7 January 2018

Dear Chelsea,

Thank you for this beautiful review. We're delighted to read you enjoyed the variety and quality of our food, as well as the service, amenities and location. We hope will have you as our guest in the future as well, and that you will recommend us to your family and friends back home.

Wishing you a great day and a Happy New Year !
Aurelia

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Reviewed 3 January 2018

Beautiful decor, very clean, great food, only concern is that the rooms are a little small. But this is easily the best of the four hotels we stayed in while touring Israel with the Cruise Lady touring company

  • Stayed: January 2018, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank Ken K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OliveTreeHotel, Guest Relations Manager at Olive Tree Hotel, responded to this reviewResponded 4 January 2018

Dear Ken,

Thank you for this wonderful review! We thrilled to know that you have enjoyed best our hotel amongst all the hotels you have stayed in Israel. We hope will have the pleasure to host you again on your next trip to the Holyland, and that you'll recommend us to your family and friends.

Have a excellent day and a Happy New Year !
Aurelia

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A TripAdvisor Member
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Reviewed 1 January 2018 via mobile

Great food and rooms, breakfast was excellent, the location is ok, 15min walk to the old city, 5 min from the tram or bus stop, the only problem is that the receptionists were a little moody and not very helpful.

Stayed: January 2018, travelled with family
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OliveTreeHotel, Guest Relations Manager at Olive Tree Hotel, responded to this reviewResponded 2 January 2018

Dear Mr. or Mrs,

Thank you for taking the time to write us this review. We're satisfied to read that your stay was agreeable, and you enjoy your stay on most levels. As for your reviewof the receptionists, we usually get good reviews and feedback on their services and helpfulness. You're invited to contact our reception manager to clarify this issue at moutaz@olivetreehotel.co.il.

Wishing you a great day and a Happy New Year !
Aurelia

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Olive Tree Hotel

Address: 23 Saint George, Jerusalem 9720928, Israel
Region: Israel > Jerusalem District > Jerusalem > American Colony
Amenities:
Bar / Lounge Business Centre with Internet Access Free Parking Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#15 Romantic Hotel in Jerusalem
#17 Luxury Hotel in Jerusalem
#27 Business Hotel in Jerusalem
Price Range: RM 491 - RM 1,121 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Olive Tree Hotel 4*
Number of rooms: 304
Official Description (provided by the hotel):
Free International calls to over 50 countries Free WIFI throughout the hotel New Gym Business Center open 24/7 with ATM machine ... more   less 
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Also Known As:
Olive Tree Jerusalem
Hotel Olive Tree

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