I stayed at this property earlier this week, Monday to Wednesday and would like to share some points with you from an outside perspective and one that works in the 5* Luxury Hotel market.
Concierge/ security were called to unlock the door as I arrived prior to the check-in time They do not take the luggage from the guest, the guest places the luggage in the room and picks it out. At point of collection the guest picks out and takes the luggage himself, not the staff member and at no point was the luggage ticket checked by the staff member to ensure guest hasn't taken anything that isn't theirs/ or has indeed taken the correct bags.
Check in staff aren't personable - they are there to check guests in but that's it. There is a total lack of guest engagement. No engagement with guests from any member of staff except one man who walked the pool area twice in the time I was there yesterday and said hello on his 2nd walk through.
Housekeeping, when I walked into my room, there was a piece of foil on the carpet, close to the bathroom which is no big thing but surely vacuuming the room thoroughly is a prerequisite. It remained there on both days I stayed and to be honest, it is probably there now. It just highlights the lack of attention to detail and pride in the property.
The pool lifeguard. The old man leaves his seat constantly for comfort breaks i'm guessing but has no cover ? The young lady lifeguard did get cover when she left which was once/ twice in the time I spent there yesterday. The pool area does not look as if it gets cleaned as the tiles around the sunbeams are grimy and the glass screens around the pool murky.
No wifi by the pool - which is extraordinary and I was advised by Reception that I can come and use the lobby or when my room is ready to use the room. I'm on vacation and chat to friends/ answer emails by the pool.this however is not possible. Really? This is the 21st century. I almost left on the basis that there is no note on your website or the Expedia site to highlight this fact. Leo came to the desk and spent a good hour trying to get hold of Expedia but having wasted this time at reception I decided to stay with you rather than move, I knew what the issue was at the Isrotel Tower and the same issue may have been found at a different hotel if I was to move so stayed. By the end of the hour, Leo had warmed up slightly but you do not expect attitude from staff at any hotel. It's called customer care/ the world of hospitality. I've stayed at beach resorts in the most remote regions and far taller properties that offer offers seamless wifi.
No F&B offering in the pool area which I appreciate is restrictive however vending machines in this type of property which isn't cheap by any stretch of the imagination is again, unreal. To me showed a total lack of interest in the guest. A 2/3* property I could understand vending machines but yours is a 4/ 5* hotel. This really is unacceptable
Security/ Concierge. The larger security man looked scruffy and was on his phone constantly yesterday afternoon, listening to someone and chatting and wandered around the lobby. Amazing to see but again no engagement and when I went to get my bag he simply unlocked the door and walked away, still on his phone.
I love the location for the beach but would certainly not recommend this property as there are so many lacking factors and so many other properties.
- Official Description (provided by the hotel):
- Whether you are in Tel Aviv for business or pleasure, Isrotel Tower Tel Aviv is the best choice for you. Isrotel Tower Tel Aviv went under renovations at the start of 2015, and currently it is a fine urban hotel, the best option for business travelers who wish to return at the end of their work day to a friendly and pleasant hotel. Families, couples and single guests will also enjoy a vacation in this ideally located quality hotel. The hotel is only two minutes' walk away from the beach; bars, clubs, restaurants and shops are also in a short walking distance. Its location, together with the updated facilities and great service make Isrotel Tower Tel Aviv a hotel that suits everyone! ... more less
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- Also Known As:
- Isrotel Hotel Tel Aviv