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All reviews family suite cigar bar nice hotel swimming pool free wifi spent nights choose this hotel breakfast and dinner hotel restaurant stayed for one night the hotel staff fresh fruit nice stay business trip yara jordan taxi
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Reviewed 30 November 2015 via mobile

Usually stay in a 5 star hotels in amman but this one was as good as a 5 star look and feel. More friendly staff, excellent service and response to requests was benchmark-able

Location is good, near university but on a quit street and most rooms has a view

Stayed: November 2015, travelled on business
1  Thank Zina A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bashar T, Manager at Amman International Hotel, responded to this reviewResponded 15 December 2015

Dear Zina

Thank you very much for the review of our hotel, we look forward to seeing you again one day.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 November 2015 via mobile

It is a wonderful hotel, very calm, and nice people serving the clients especially the public relations manager Yara Sadek whose help is remarkable in my two stays in Amman International hotel in 2013 and 2015.

Stayed: November 2015, travelled on business
1  Thank Sou B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bashar T, Manager at Amman International Hotel, responded to this reviewResponded 15 December 2015

Dear Sou

Thank you for leaving a kind review about our property, it was our pleasure hosting you.

Ms Yara sends her regards.

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Reviewed 26 November 2015

I was visiting Jordan, in a conference and my reservation was with Amman International Hotel. I really was impressed by the location of the Hotel, which is very close to the Jordanian university and shopping center and minutes away from the down town restaurants area. The hotel employees are very helpful and cheerful.
Any service you may think about, they can offer it. They have a lovely restaurant and a nice variety of food.
I really enjoyed be there.
They also have an excellent PR personal.

  • Stayed: November 2015, travelled on business
    • Value
    • Location
    • Service
1  Thank Kokiandme
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 November 2015

We stayed a bit more than 2 weeks. Staff made great efforts to make us feel welcome and at home, with a lot of extra's - upgrade to a suite, free printing, additional tastes of delightful food... Genuinely interested and friendly staff, with a lot of tips.

There in not an indoor pool, but an outdoor pool, which is nice.

  • Stayed: October 2015, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank CasperLMLM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 November 2015

I booked this hotel through booking.com after reviewing comments. Most of comments gave a very high rating and even said it deserves 5 stars. Unfortunately, from my experience, it was far from 5 stars, and I'm not sure if it really reaches 4 stars.

Negative: There are stains on our towels. Our kettle is not clean either. Furniture is old. I found an ant and a spider in our room. Location is far from city center.
Positive: free wi-if; room service food is good; cozy restaurant for breakfast

  • Stayed: November 2015, travelled with family
    • Value
    • Location
    • Service
Thank 663happy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bashar T, Manager at Amman International Hotel, responded to this reviewResponded 9 November 2015

Dear Ms. Chen

Thank you for your review, we do recall your stay with us on the night of the 2nd of November in rooms 206 - 207, I would like to address your negative comments as we take great pride in the quality of our work and feel that your rating is unfair.

With regard to the towels, we have an in house laundry department, and spare no expense in making sure that we have the highest standards of cleanliness, if there were stains why did you not inform the staff, we could have taken action instantly.

The rooms you stayed in are brand new and were completely renovated less than four weeks ago, so we fail to see how the furniture is "old" and kettle not clean. furthermore, there are pictures of the rooms you stayed in on booking.com, so how you could expect something different confuses us.

As for the ant in the room, Ms Yara recalls you told her about them, she inspected the room thoroughly and could not find anything. since then we have inspected the entire floor twice and have found no evidence of anything.

As for distance, I would like to point out that we are located directly opposite to the university of Jordan in the heart of western Amman, you can reach almost every part of the city within a ten minute drive, we also recognise that sometimes our guests do not wish to use public transport and so provide our own taxi service for them if wish to use it, in your case booking.com provides a clear map of our location.

None the less thank you for pointing out the positive aspects of your visit as well, we greatly appreciate it, even though we do not agree with your review we still appreciate the chance to be able to discuss our work with you and others.

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