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JW Marriott Hotel Kuwait City
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Reviews (326)
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All reviewsthe executive loungeterrace grillhigh end malljapanese restaurantfamous brandsshopping malltasty foodbit datedgreat amenitieshotel is locatedupgraded to a suitebusiness tripcomfortable roomsnice hotelroom was largebreakfast buffet isexcellent service
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Reviewed 27 March 2018 via mobile

Normally I wouldn’t aim quite this high (expense-wise) as regards a hotel on business but I got a deal through an airline and it made a nice change to stay in fairly luxurious surroundings: this hotel is pretty impressive from the moment you enter the palatial lobby.

As you’d expect, the service from every member of staff was impeccable and yet genuinely friendly. I tried both the grill and the open buffet restaurants and the food was of supreme quality in both (the roti made from scratch on request to accompany my curry was above and beyond for me). Not the cheapest admittedly but you just have to let go of such thoughts - it just doesn’t fit in with hotels like this.

My room was large, extremely comfortable in every sense and joy of joys, had a bath in its wall-to-wall-marble bathroom.

I’m not always going to be able to justify the cost of the Marriott when visiting Kuwait but I’ll be keeping an eye open for any deals because I’d go back with pleasure.

Stayed: February 2018, travelled on business
Thank J_M803
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kuwait_Management, General Manager at JW Marriott Hotel Kuwait City, responded to this reviewResponded 4 weeks ago

Dear J M803,

Thank you for sharing this great review. It is a pleasure to learn that your stay was impeccable and you appreciate the services and amenities provided, like the check-in experience and the well- furnished luxurious rooms. Our culinary offerings at Terrace Grill one of the finest steak houses in Kuwait and Crossroads Restaurant, aims to deliver enriching culinary experience, and we are happy you enjoyed dining at both the restaurants.
It is with comments like these we ensure that the services provided is both refined and memorable, and we are happy that we were able to deliver that.

We hope to welcome you again.
Kind Regards,

George Aoun
Cluster General Manager
Marriott Hotels Kuwait

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 March 2018

Stayed here on business for 4 nights, and I have to say, it is a fantastic hotel. A very good choice of restaurants too. The rooms are great, and very clean. The staff are so very professional and friendly. There is also a very good gym and pool at the hotel.

  • Stayed: March 2018, travelled on business
    • Location
    • Sleep Quality
    • Service
Thank Paul B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kuwait_Management, General Manager at JW Marriott Hotel Kuwait City, responded to this reviewResponded 4 weeks ago

Dear Paul B,

Thank you for taking the time to share your review. We are pleased to learn that you enjoyed your stay and like the hotel including the services provided. It is a pleasure to learn you appreciate the health club and the swimming pool facility. Our Chef is happy to learn that you enjoyed the culinary offerings at Crossroads Restaurant and our finest Terrace Grill steak house. It is with comments like these we are able to deliver an enriching curated experience.
We hope to welcome you again.

Kind Regards,

George Aoun
Cluster General Manager
Marriott Hotels Kuwait

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 March 2018 via mobile

From arrival to departure, the service was one of the best I’ve ever experienced anywhere. The room was spotless and the amenities are bountiful. The staff were highly professional and catered to every need. The restaurant was delicious and the executive lounge was awesome. The pool was nice and clean and came with a balcony that offered an amazing view of the city. I am excited to return.

Stayed: March 2018, travelled solo
Thank BoonieStomper99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kuwait_Management, General Manager at JW Marriott Hotel Kuwait City, responded to this reviewResponded 4 weeks ago

Dear Boonie Stomper99,
Thank you for sharing your experience and review on Tripadvisor. We are excited to learn that your overall stay was great and you enjoyed the clean luxurious rooms, in addition to the restaurant offerings, including the Executive Lounge. We appreciate the kind comments about the services provided by our attentive staff and that you like the swimming pool and the sundeck facility.
Comments like yours instill us to do our best in delivering the luxurious service time and again.
We hope to welcome you again.

Kind Regards,
George Aoun
Cluster General Manager
Marriott Hotels Kuwait

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 February 2018 via mobile

I arrived very late due to delays at the airport and a traffic accident on the road from the airport.
What a shame as we did not have a lot of time to enjoy this beautiful hotel.
Very comfortable rooms beautifully laid out and not too ostentatious.
Breakfast was very good.
I hope to return soon. For a proper look around Kuwait City.

Stayed: January 2018, travelled on business
Thank Kevin F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kuwait_Management, General Manager at JW Marriott Hotel Kuwait City, responded to this reviewResponded 8 March 2018

Dear Kevin F,

Thank you for sharing your comments with us on Tripadvisor following your stay at the JW Marriott Kuwait City Hotel. We are pleased to know that you like the well-appointed spacious rooms and the breakfast buffet at the Crossroads Restaurant.

We hope to welcome you again.

Kind Regards,
George Aoun
Cluster General Manager
Marriott Hotels Kuwait

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 February 2018 via mobile

Had a quick stay at JW Marriott hotel in Kuwait city. The staff are very fiendly. Room is clean. Wonderful breakfast. Extra convenient Airport transfer free services. Very decent hotel.
I will come back.

Stayed: February 2018, travelled on business
Thank MyTrips999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kuwait_Management, General Manager at JW Marriott Hotel Kuwait City, responded to this reviewResponded 8 March 2018

Dear MyTrips999,

Thank you for taking the time to share your review following your stay at the JW Marriott Kuwait City Hotel. We are glad that your over all stay was nice and you enjoyed the services like the complimentary airport transfer and the spacious rooms. It is nice to know that you liked the culinary offerings at the Crossroads Restaurant especially the breakfast buffet.

We hope to welcome you again.

Kind Regards,
George Aoun
Cluster General Manager
Marriott Hotels Kuwait

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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