Just back from a short stay at the wonderful Sheraton Resort in Doha. The one thing that really stood out from the outset was the wonderful customer service. From the friendly security guards at the entrance, to the extra helpful staff at reception on the day we arrived who allowed us early check-in after a long flight, everyone was so kind and welcoming. Some faces that stood out during our stay were: Chris from the Club Lounge who welcomed us with a smile and interesting conversation each morning, Igor who gave fab advice on places to visit, Nardiz from the evening Club Lounge staff who was so kind and easy to talk to and Hassim the concierge who helped us book our dream desert safari (there was a slightly less than friendly concierge lady on our last evening but she was the exception). There are many others whose names we couldn’t recall, notably the wonderful German director who we only spoke to briefly in the lounge but she went out of her way to make sure we could see and ride camels during our trip which we had thought might be impossible during such a short stay. One thing we’d like to suggest is that the hotel events and facilities are a little better explained to guests. For instance, we were told there was a breakfast buffet in the club lounge, but not that we could also opt to eat down in the main dining area which we only found out about on our last day. Also, we arrived first thing on Friday morning and told many that we didn’t have plans for the day except to explore the hotel, but no one told us about the camel races held every Friday until the following Sunday. Finally, we received a memo regarding the New Year’s Eve backyard party describing the location, but not explaining that we needed to queue up at the hotel entrance and be stamped before gaining entry so there was a lot of unnecessary running back and forth that night.
Except for those things, the room was impeccable, the hotel was gorgeous and we only wish that we could have extended our stay!
Thank you Sheraton, for everything!
- Official Description (provided by the hotel):
- Sheraton Grand Doha Resort & Convention Hotel stands majestically amidst 70 acres of landscaped gardens. Our five-star Doha hotel is just a few minutes drive from the lively city center where the cultural heritage and modern lifestyle meet. Well-known throughout the Middle East as the "Pyramid of the Gulf," our comfortable hotel offers excellent service - from a wide range of meetings rooms with state-of-the-art facilities to restaurants with an array of sumptuous cuisine, and bars which are frequently visited by business travelers and young professionals. We can arrange airport pickup from one of our vehicles and also entry visitor's visas prior to your arrival. ... more less
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- Also Known As:
- Sheraton Doha Hotel Doha
- Sheraton Doha Resort And Convention Hotel
- Doha Sheraton