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InterContinental Abu Dhabi
Ranked #15 of 129 Hotels in Abu Dhabi
Certificate of Excellence
Reviewed 4 weeks ago via mobile

Honest review here. Hotel is a little rough around the edges. Bedroom croft needs changing and bathroom dated. But what it does offer is a beautiful beach pool area....even though there re building works opposite which never bothered us at all.
Staff are amazing.
Newey the buffet manager always making sure us and our young daughter are ok.
Skanda the life guard always friendly
Simon.... beach bar making every drink there is and always making sure anything ordered for our toddler came quick.
Fish restaurant ... food amazing
Lebanese restaurant..... great falafel
We were all inclusive so had a smaller menu but we were always filled up at he end of a meal.
Would income back to Abu Dhabi and say here....definitely yes.
Before I forget front desk addressed at issues and sorted them which was brilliant of them

Stayed: February 2018, travelled with family
1  Thank milso14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 4 weeks ago

The hotel is located in a great area of town near the Etihad towers and Palace. I specifically picked it because I could cash in on an IHG reward stay, and it was very convenient to the hop on / hop off bus route that I knew we'd want to do while visiting. Cabs were plentiful waiting near the entrance and were quickly hailed by the bellmen.

The hotel property was very nice with great views of the sunset from the outdoor Belgian pub. The absolute strength of this hotel are its options of restaurants. I think we counted about 5 or 6 different types of options which is pretty unheard of for a hotel in a city. All you can eat sushi night at Cho Gao really isn't advertised within the hotel, but was a great deal and was very good (we had great service from Phyu). As previously mentioned we enjoyed beers and pub food multiple nights at the belgian pub/cafe area that they setup outside. It was a great atmosphere. Room service and the lobby restaurant had good food, but wait times on the delivery of food were pretty long.

Our room was nice, but was fairly small and is showing its age. There was a little built in sofa where we could throw clothes, bags, etc but there wasn't a lot of room to maneuver around. Same with the bathroom. Everything was fine, but was showing its age and didn't have a WOW factor like some of the other properties have.

Overall a great property in terms of location and food options. Rooms are certainly nice, but aren't an over the top beautiful or fantastic like I've experienced at some of the other InterContinentals.

  • Stayed: December 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
1  Thank Tom A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
InterContinentalAD, General Manager at InterContinental Abu Dhabi, responded to this reviewResponded 4 weeks ago

Dear Guest
Thank you for taking the time to write your review and for choosing to stay with us at InterContinental Abu Dhabi.

I am happy to hear that you have enjoyed the dining options at the hotel. In fact a number of our restaurants are award wining restaurants.

I am sorry you had to wait for your food for a long time. I have address the matter with our Food & Beverage Manager and will make sure this does not reoccur in the future.

Thank you once again and I look forward to welcoming you back.

Best regards
Ivor Prestwood
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 February 2018 via mobile

We went to this hotel on a recommendation from a colleague and I now owe that person a night out! From the start to the finish everything about this holiday was superb. The early check in, the friendly staff and finally the experience while you are there.

I was slightly apprehensive regarding the perceived 2nd class citizen status for holiday makers on the all inclusive package, but neither me nor my family came across this while we were there.

Our son who is 18mths old had the time of his life (and a few too many sweet treats).

We will be visiting again sometime in the future.

Worry free holidaying.

Stayed: February 2018, travelled with family
1  Thank Liam D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 February 2018

Stayed for 6 nights with some members of my family in December 2017. I was immediately recognised as a member of the Intercontinental Ambassador programme, and the hotel staff took this very seriously. As a result, my room was upgraded to a suite that had multiple rooms and plenty of space.

The facilities at this hotel are excellent. From multiple restaurants and a Belgian Craft Beer Bar to a huge beach club and activities area. There are two swimming pools available, one at the hotel itself, and another at the beach club which is much better suited for families with small children.

If you book a Club Intercontinental room as I did, you are granted access to the Executive Lounge. This has got to be one of the most formal and professional Executive lounge I have been at a hotel. Children under 13 years are not welcome in there, and as a result, the atmosphere is very relaxing and quiet. The staff (Mona and Natalia) in the lounge are excellent, courteous, and will carry out any request you make of them. You can also check in / out at the Executive lounge if you have access to it as part of your rate.

In terms of eating, there are multiple food options. Firstly, breakfast is served in the restaurant on level two. The food availability in here was as I would expect from a high-class hotel; multiple options depending on where you are from. I found that breakfast in this restaurant got busier after around 8am.
There is also breakfast available in the Executive lounge if you are allowed access to it.

Some of the other reviews are accurate when stating that this is one of the older hotels in Abu Dhabi. Don’t let this put you off - the rooms are very clean, of a decent size, and are very well presented.

In terms of activities, there are many to choose from. The hotel is also relatively close to the Grand Mosque which is a stunning building, and other chargeable activities include trips out into the desert in a 4x4, visits to a falconry hospital etc. The Conceriege can provide full details of all these activities.

Both pools have a pool bar; these are pricey, though, but fun at the same time. Bear in mind that the beach club area can get very busy on Fridays and Saturdays as these days are the ‘weekend’ in Abu Dhabi.

Hotel is approximately a 35 to 40 minute taxi ride from Abu Dhabi airport, or 90 minutes to Dubai.

I would definitely recommend this hotel, and I am planning to return for another stay in 2018.

Room Tip: I found a higher floor better generally.
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  • Stayed: December 2017, travelled with family
    • Rooms
    • Cleanliness
    • Service
2  Thank JamesH334
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 February 2018

The Lifeguard Sanda is a very friendly and helpful guard. He help us in many Situation.
We know him since four Years, and he was always friendly to us.
We want to visit also the next to spend our Holidays in the Hotel intercontinental.

Room Tip: Higher is better and a view to the town
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  • Stayed: February 2018, travelled with family
    • Value
    • Sleep Quality
Thank angelikagerer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about InterContinental Abu Dhabi

Address: Abu Dhabi King Abdullah bin Abdulaziz Al Saud St | King Abdullah bin Abdul Aziz, Abu Dhabi 4171, United Arab Emirates
Phone Number:
Region: United Arab Emirates > Emirate of Abu Dhabi > Abu Dhabi
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet (WiFi) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#8 On the Beach Hotel in Abu Dhabi
#9 Romantic Hotel in Abu Dhabi
#11 Spa Hotel in Abu Dhabi
#15 Luxury Hotel in Abu Dhabi
#20 Family Hotel in Abu Dhabi
#22 Business Hotel in Abu Dhabi
Price Range: RM 341 - RM 1,038 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — InterContinental Abu Dhabi 5*
Number of rooms: 390
Official Description (provided by the hotel):
InterContinental Abu Dhabi is perfectly situated on the beach and less than 10 minutes from bustling downtown and the Abu Dhabi International Exhibition Centre. Heritage Village, the Cultural Foundation and Lulu Island are also close by. For a unique shopping experience, the Gold Souk (market) is a must while the Marina and Abu Dhabi Malls offer more contemporary alternatives. The hotel concierge can arrange a 4x4 desert safari for those looking for adventure. Our Bayshore Beach Club offers the beast recreiation facilities, 300 meters white sandy beach, an adult pool with a wish up bar, a children's splash pool with a slide and a shaded children's pool. The Bayshore Beach area also includes a beach bar and a restaurant offering delicoius snacks and drinks. Guests can also continue to enjoy our outdoor pool located on the 3rd floor of the main hotel building. ... more   less 
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Also Known As:
Intercontinental Abu Dhabi Hotel Abu Dhabi
Abu Dhabi Intercontinental

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