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Reviews (1,801)
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All reviewsthe executive loungeblue barnoche baroceana restaurantdiamond memberzayed sportspool partyspecial thanksfront officeswimming poolsheikh zayed mosquemodern hotelexcellent hotelrooms are spacioushouse keepingshort stayexcellent stay
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Reviewed 6 May 2018

This time of the year, good value for money but the rooms' soft furnishing are up for an update, refresher.
A special mention for the team of the Executive lounge, super friendly and efficient, always with a smile!

  • Stayed: April 2018, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank Adrien H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonCGAD, General Manager at Hilton Capital Grand Abu Dhabi, responded to this reviewResponded 7 May 2018

Dear Matsounet

Warm greetings from Hilton Capital Grand Hotel!

Thank you for choosing our property during your recent stay in Abu Dhabi and for sharing your valuable feedback.

We are so pleased to hear that you found your stay to your expectation. We acknowledge your concerns and it would be
shared with the concern department.

Your warm feedback will share your warm feedback with our team.

Hopefully we will have the opportunity to welcome you back again soon.

Kind regards,

Osama Ibrahim
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 May 2018

Now I’ve stayed with a lot of Hilton’s but I have never experienced the kind of service I had with Hilton Capital Grand. I’m amazed and impressed with Princess from the Executive lounge as well as Shanti from the front desk. Their professionalism is exceptional. Their smiles and courteousness are absolutely commendable. I recall sitting in the lounge watching Princess do her job with a smile and with so much enthusiasm. The way she engaged with every single one of the guest was really impressive. She’s so hands-on, on everything. Shanti was also extremely helpful and friendly during checking in. She helped me with a small issue i was facing during check-in. Ladies great Job and continue being as jolly and friendly! I want to acknowledge Jay and Francisco also from the Front desk thanks for being awesome as well as the lady that checked me out, unfortunately, I do not recall her name but it started with an "R". Lastly I’d like to thank Mr. Hassan Naziem the Front Office Manager for being an amazing example to his team. Thank you for the courtesy call you gave after I checked in. I have definitely found a new home in Abu Dhabi with Hilton Capital Grand.

see you soon :)

  • Stayed: May 2018, travelled with friends
    • Location
    • Cleanliness
    • Service
Thank Mpho N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonCGAD, General Manager at Hilton Capital Grand Abu Dhabi, responded to this reviewResponded 7 May 2018

Dear Mpho N


Warm greetings from Hilton Capital Grand Hotel!

Thank you for choosing our property during your recent stay in Abu Dhabi and for sharing your valuable feedback.

We are so pleased to hear that you found your stay to your expectation. We will share your warm feedback with our team.

Hopefully we will have the opportunity to welcome you back again soon.

Kind regards,

Osama Ibrahim
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 May 2018 via mobile

This was one of the most pleasant Hilton Experience. The design is a cut above the typical Hilton because it was designed and built for another hotel but failed to run it successfully .
I stayed for eight night. Compliment must be given to the entire staff for their attentive service
Beginning with John Mark at the front desk, his room assignment made my entire stay feel like a vacation
I upgrade to the executive floor where the staff in the Executive lounge made everyone feel like it’s was our home . Princess ( that’s her real name) was just so adorable and helpful. Francisco and Alex each knew the guests personal preference . Their service made all of us feel like royalty
I wish this level of service and quality of space could be transported and fused into all the other Hiltons.

Stayed: May 2018, travelled solo
Thank Steven L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonCGAD, General Manager at Hilton Capital Grand Abu Dhabi, responded to this reviewResponded 7 May 2018

Dear Steven L

Warm greetings from Hilton Capital Grand Hotel!

Thank you for choosing our property during your recent stay in Abu Dhabi and for sharing your valuable feedback.

We are so pleased to hear that you found your stay to your expectation. We will share your warm feedback with our team.

Hopefully we will have the opportunity to welcome you back again soon.

Kind regards,

Osama Ibrahim
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 May 2018 via mobile

A big “Thank You” to the team of Hilton Capital Grand and a special mention to Jay and Shanti at the front desk for their warm welcome and for being hospitable at all times. Keep up the great work, will be back soon

Stayed: May 2018, travelled with friends
Thank Amr H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonCGAD, General Manager at Hilton Capital Grand Abu Dhabi, responded to this reviewResponded 7 May 2018

Dear Amr H

Warm greetings from Hilton Capital Grand Hotel!

Thank you for choosing our property during your recent stay in Abu Dhabi and for sharing your valuable feedback.

We are so pleased to hear that you found your stay to your expectation. We will share your warm feedback with our team.

Hopefully we will have the opportunity to welcome you back again soon.

Kind regards,

Osama Ibrahim
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 May 2018

Hassan and your team - thank you. Great stay (nice bathrooms and very comfortable beds) and hospitality. Breakfast crew did a great job and the bfast was good. Thanks to everyone and looking forward to a longer stay next time.

  • Stayed: May 2018, travelled on business
    • Value
    • Sleep Quality
    • Service
Thank therockfordfilesxrp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonCGAD, General Manager at Hilton Capital Grand Abu Dhabi, responded to this reviewResponded 7 May 2018

Dear therockfordfilesxrp

Warm greetings from Hilton Capital Grand Hotel!

Thank you for choosing our property during your recent stay in Abu Dhabi and for sharing your valuable feedback.

We are so pleased to hear that you found your stay to your expectation. We will share your warm feedback with our team.

Hopefully we will have the opportunity to welcome you back again soon.

Kind regards,

Osama Ibrahim
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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