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Summit Hotel Seoul Dongdaemun
Ranked #54 of 504 Hotels in Seoul
Certificate of Excellence
Reviewed 15 September 2017

Let's start from not good. I still rate this hotel 4 ✨ despite the mix review I have. The breakfast! Is pricey14300 won and selections are not good. There is no creamer for coffee and they don't refill the food. The people are not friendly and don't speak English in the restaurant. Our room! A bit small, creepy hallway and dark. No iron in the room and our wifi goes on and off and actually most of the time it didn't work in our room until I requested and they change the router witch help a bit. When the house keeper cleaned other rooms they put all the garbage in the hallway and you smell all the garbages came from other unit every morning that is not good. Now let's talk about the good side. The bus 6702 stop here first from incheon airport, at night they are faster but make sure you catch them before 9pm or else they are gone. This hotel is first drop off and pick up. Receptionist can speak English but doesn't engaged much conversation . You pay your ticket here when you ride the bus the next day cash only! Our room is small but the bed is comfortable. When you asked them water and new towels they will give it to you right away. It's near the station and near by restaurants and 2 bakeries . You can walk about 10 mins to the mall witch close a little late. The bus pick you up every 30 mins as far as I remember and this hotel is the first pick up point but get ready to wait for 2 hours because of traffic and a lot of stop over before heading to the airport. Over all we still like our stay we extended 1 more day. I just wished they will do something about the wifi, breakfast, and the way they clean. And it will be great if they have laundry on site.

Room Tip: The basement is bit creepy and dark. You can still smell smoke even though it's a smoke free hot...
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Stayed: September 2017, travelled with family
Review collected in partnership with this hotel
Thank patring26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jasylee136, 프론트 매니저 at Summit Hotel Seoul Dongdaemun, responded to this reviewResponded 18 September 2017

Dear patring26

Thank you for choosing Summit Hotel. We are so pleased your stay with us and
thank you so much for sharing your experience here. Our guest’s experience is
number one priority. Please accept my sincere apologies for the inconvenience
caused by our lack of communication skills and inattention to details. It must have
been extremely frustrating for you. I had training session with all staffs and share your issue together.
We are really sorry about all of an unpleasant experience.
We really appreciate your comments regarding our customer service and on-going upgrade to the property.
We look forward to another opportunity to host you at our property with more high quality service.

Once again, thank you for your comments.

Best Regards.

Jay Lee.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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4 - 8 of 364 reviews

Reviewed 10 September 2017

Pretty close to the subway and buses which is very convenient for travellers.
Rooms were cleaned promptly & amenities were decent.
The "Fitness Room" was a 3m by 2m room with a treadmill & a couple of dumbells.
The bus timetable to Icheon Airport is clearly displayed near the elevators, so it's very easy for travellers to time their travel.

Reception was less than friendly & barely fluent in English.
We wanted to confirm our tour for the next day & asked the reception for help. First of all, he went off the track to confirm how many days we were staying there and that was it. I had to explain myself a few times before he understood, then he basically told me to go away by telling me call the tour myself. Of all the hotels we have stayed at in different countries and cities, this was the worst one by telling us to go away instead of trying to help.
The bed was pretty stiff too. My back was hurting me after the 2nd night. I am not sure if stiff mattresses are the thing here in Korea.
It was pretty noisy as well. Cars honking in the the morning around 6am & we heard people yelling/screaming at 1am.

  • Stayed: September 2017, travelled as a couple
    • Value
    • Rooms
    • Service
Thank Ayumii_Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jasylee136, 프론트 매니저 at Summit Hotel Seoul Dongdaemun, responded to this reviewResponded 11 September 2017

Dear sir/Madam

Thank you for choosing Summit Hotel. We are so pleased your stay with us and
thank you so much for sharing your experience here. Our guest’s experience is
number one priority. Please accept my sincere apologies for the inconvenience
caused by our lack of communication skills and inattention to details. It must have
been extremely frustrating for you. I had training session with Front desk team and share your issue together.
We are really sorry about all of an unpleasant experience.
We really appreciate your comments regarding our customer service and on-going upgrade to the property.
We look forward to another opportunity to host you at our property with more high quality service.
Once again, thank you for your comments.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 September 2017

The hotel beds are very comfortable. The staff are very helpful and accommodating. the hotel is 15 minutes away from the train station but good thing that the airport bus is just infront of the hotel. overall experience is good!

Stayed: September 2017, travelled with family
Review collected in partnership with this hotel
Thank rowellaf2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jasylee136, 프론트 매니저 at Summit Hotel Seoul Dongdaemun, responded to this reviewResponded 11 September 2017

Dear rowellaf2017
Thank you for choosing Summit Hotel. We are so pleased that you enjoyed your stay with us and thank you so much for sharing your experience here. Our guest's experience is number one priority. We really appreciate your comments regarding our customer service and on-going upgrade to the property. We look forward to another opportunity to host you at our property with more high quality service.
Once again, thank you for your comments.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 August 2017

Nice clean hotel. Got a free upgrade, room was very spacious and very clean. Staff was enthusiastic and helpful, even the cleaning staff spoke some English.

Showers were nice and the bathroom was western-style.

Stayed: August 2017, travelled as a couple
Review collected in partnership with this hotel
Thank nicw709
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jas0nk00, 프론트 매니저 at Summit Hotel Seoul Dongdaemun, responded to this reviewResponded 28 August 2017

Warm greeting from Summit Hotel Seoul.
Thank you for your pleasant stay and pleasant hospitality.
Our hotel staff ensures that guests stay in the comfortable accommodations, and provide the best service.
Thank you for sparing your time and thank you for your valuable review.
We look forward to seeing you again next time staying with us.
Have a great day.
Thank you so much.

Best regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 August 2017

The hotel is nice and clean. You can take a shuttle bus from Incheon airport, and the bus stop is in front of the hotel. If you are hungry, there are many restaurants near the hotel. The nearest metro station is in a walking distance. If I have a chance to go back to Seoul again, I will definitely book this hotel again. It's worth your stay.

Stayed: August 2017, travelled on business
Review collected in partnership with this hotel
1  Thank nukhing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jas0nk00, 프론트 매니저 at Summit Hotel Seoul Dongdaemun, responded to this reviewResponded 26 August 2017

Thank you for choosing our Summit Hotel.
We would like to express our gratitude for your pleasant and comfortable stayed during your stay.
All staffs are committed to providing the best possible conditions and a comfortable stay for each guest. We are committed to providing the best possible service.
It is convenient to the surrounding area because it is convenient to the airport and many foreign customers like it.
There are also many restaurants around the hotel, making it an ideal location for guests to enjoy.
Once again, all of the hotel staff would like to thank you for your kind comments.
I look forward to being able to resume your visit to you next time.

Have a wonderful day.
Thank you.

Best regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Summit Hotel Seoul Dongdaemun

Address: 198, Jangchungdan-ro, Jung-gu, Seoul 04614, South Korea
Region: South Korea > Seoul
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Wheelchair access
Hotel Style:
Ranked #54 of 504 Hotels in Seoul
Price Range: RM304 - RM591 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Summit Hotel Seoul Dongdaemun 3.5*
Number of rooms: 190
Official Description (provided by the hotel):
Situated in Central Seoul, The Summit Hotel Seoul Dongdaemun boasts modern accommodation with superior amenities. The numerous facilities this cosy hotel offers include a 24-hour reception, a lounge cafe and meeting and conference rooms. This unique hotel provides an on-site fitness centre, a safe and luggage storage. It also has a dry cleaning service, and a laundry service. The Summit Hotel Seoul Dongdaemun provides air conditioned rooms with slippers and a flat-screen TV. All have converters/voltage adaptors, a refrigerator and a private bathroom. To start the day, guests can wake up to breakfast served by The Summit Hotel Seoul Dongdaemun before heading off to see what the local region has to offer. Lunch and afternoon tea are available in the hotel's modern café. The Summit Hotel Seoul Dongdaemun is within walking distance of Doosan Group, Dongguk University and Dongdaemun Market. It is within walking distance of Dongdaemun History and Culture park Station, which allows for convenient access in and around Seoul. Also KAL LIMOUSINE BUS(#6702) stop by right in front of The Summit Hotel every 30min. You don't have to walk with your heavy baggage. Only 5 steps from the limousine bus door. ... more   less 
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