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Reviews (396)
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All reviewsextra toiletriesddpdongguk universityairport bushotel is nice and cleantwosome placetous les joursmin walk to subwaycultural parkhotel areaconvenient locationsmall supermarketrecommend this hoteldays nightsspeak englishopened the windowthe main shopping area
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Reviewed 10 September 2017

Pretty close to the subway and buses which is very convenient for travellers.
Rooms were cleaned promptly & amenities were decent.
The "Fitness Room" was a 3m by 2m room with a treadmill & a couple of dumbells.
The bus timetable to Icheon Airport is clearly displayed near the elevators, so it's very easy for travellers to time their travel.

Reception was less than friendly & barely fluent in English.
We wanted to confirm our tour for the next day & asked the reception for help. First of all, he went off the track to confirm how many days we were staying there and that was it. I had to explain myself a few times before he understood, then he basically told me to go away by telling me call the tour myself. Of all the hotels we have stayed at in different countries and cities, this was the worst one by telling us to go away instead of trying to help.
The bed was pretty stiff too. My back was hurting me after the 2nd night. I am not sure if stiff mattresses are the thing here in Korea.
It was pretty noisy as well. Cars honking in the the morning around 6am & we heard people yelling/screaming at 1am.

  • Stayed: September 2017, travelled as a couple
    • Value
    • Rooms
    • Service
Thank Ayumii_Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jasylee136, 프론트 매니저 at The Summit Hotel Seoul Dongdaemun, responded to this reviewResponded 11 September 2017

Dear sir/Madam

Thank you for choosing Summit Hotel. We are so pleased your stay with us and
thank you so much for sharing your experience here. Our guest’s experience is
number one priority. Please accept my sincere apologies for the inconvenience
caused by our lack of communication skills and inattention to details. It must have
been extremely frustrating for you. I had training session with Front desk team and share your issue together.
We are really sorry about all of an unpleasant experience.
We really appreciate your comments regarding our customer service and on-going upgrade to the property.
We look forward to another opportunity to host you at our property with more high quality service.
Once again, thank you for your comments.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 September 2017

The hotel beds are very comfortable. The staff are very helpful and accommodating. the hotel is 15 minutes away from the train station but good thing that the airport bus is just infront of the hotel. overall experience is good!

Stayed: September 2017, travelled with family
Review collected in partnership with this hotel
2  Thank rowellaf2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jasylee136, 프론트 매니저 at The Summit Hotel Seoul Dongdaemun, responded to this reviewResponded 11 September 2017

Dear rowellaf2017
Thank you for choosing Summit Hotel. We are so pleased that you enjoyed your stay with us and thank you so much for sharing your experience here. Our guest's experience is number one priority. We really appreciate your comments regarding our customer service and on-going upgrade to the property. We look forward to another opportunity to host you at our property with more high quality service.
Once again, thank you for your comments.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 August 2017

Nice clean hotel. Got a free upgrade, room was very spacious and very clean. Staff was enthusiastic and helpful, even the cleaning staff spoke some English.

Showers were nice and the bathroom was western-style.

Stayed: August 2017, travelled as a couple
Review collected in partnership with this hotel
Thank nicw709
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jas0nk00, 프론트 매니저 at The Summit Hotel Seoul Dongdaemun, responded to this reviewResponded 28 August 2017

Warm greeting from Summit Hotel Seoul.
Thank you for your pleasant stay and pleasant hospitality.
Our hotel staff ensures that guests stay in the comfortable accommodations, and provide the best service.
Thank you for sparing your time and thank you for your valuable review.
We look forward to seeing you again next time staying with us.
Have a great day.
Thank you so much.

Best regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 August 2017

The hotel is nice and clean. You can take a shuttle bus from Incheon airport, and the bus stop is in front of the hotel. If you are hungry, there are many restaurants near the hotel. The nearest metro station is in a walking distance. If I have a chance to go back to Seoul again, I will definitely book this hotel again. It's worth your stay.

Stayed: August 2017, travelled on business
Review collected in partnership with this hotel
1  Thank nukhing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jas0nk00, 프론트 매니저 at The Summit Hotel Seoul Dongdaemun, responded to this reviewResponded 26 August 2017

Thank you for choosing our Summit Hotel.
We would like to express our gratitude for your pleasant and comfortable stayed during your stay.
All staffs are committed to providing the best possible conditions and a comfortable stay for each guest. We are committed to providing the best possible service.
It is convenient to the surrounding area because it is convenient to the airport and many foreign customers like it.
There are also many restaurants around the hotel, making it an ideal location for guests to enjoy.
Once again, all of the hotel staff would like to thank you for your kind comments.
I look forward to being able to resume your visit to you next time.

Have a wonderful day.
Thank you.

Best regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 August 2017 via mobile

I stayed for 6 nights in this hotel and had a really great and relaxing time.
The staff is very friendly and speaks English quite well. I stayed in a double room on the 7th floor, so I didn't hear any noise at all.
The room was clean and felt comfy. We got 4 new water bottles every day - great! Also shampoo, body soap and conditioner.
The beds are perfect, I loved the pillows! So super soft and comfy! And I got two of them!
The Air conditioner works well, which is important in Korea during summer.
The breakfast has a good variety of food - even Kimchi!?
Also you can buy sandwiches and coffee during the day in the lobby.
In the basement is a small fitness room with some weights and treadmills. Also some PCs.
It's easy to get to the hotel from the two airports. The bus holds in front of the door. But I took the train/subway, which was also ok.
All in all I would recommend this Hotel if you are staying in Seoul.

Thank you for the great time!
Vielen Dank!

Stayed: July 2017, travelled with friends
Thank Michael L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jas0nk00, 프론트 매니저 at The Summit Hotel Seoul Dongdaemun, responded to this reviewResponded 26 August 2017

Thank you for choosing our Summit Hotel.
We would like to express our thanks to you for your pleasant and comfortable stayed during the 6 nights in our hotel.
All staffs are committed to providing the best conditions and a comfortable stay for each guest. Also, we are committed to providing the best service.
We are constantly striving to maintain the good condition of our room, bedding and hotel other facilities.
It is also convenient to the surrounding area and is in a good location, as it is a favorite hotel for many foreign guests thanks to convenient transportation to the airport.
Thanks for your time and we would like to thank you for your kindness in the staff, good condition of the room, and a great review of the hotel breakfast and transportation to the airport.
Once again, all of the hotel staff would like to thank you for your kind comments.
I look forward to being able to resume your visit to you next time.
Have a wonderful day.
Thank you.

Best regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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