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Reviews (953)
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Reviewed 8 October 2017

I stayed in Radisson Blu Cairo for a business trip, the standard room is really poor and dirty and don't deserve the price of $30 even!
Staff were so much tough and talking in aggressive way.
I really don't recommend staying at this hotel, I do suggest anyone considering this hotel to stay in a 3* hotel nearby rather than paying extra money for such 4* or 5* hotel that really don't deserve to be rated more than 3*.

  • Stayed: September 2017, travelled solo
    • Value
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Radisson Blu
2  Thank ameed635
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Radisson B, General Manager at Radisson Blu Hotel, Cairo Heliopolis, responded to this reviewResponded 9 October 2017

Dear Mr. Ameed:

We appreciate you taking the time to complete a survey regarding your recent stay with us.
On behalf of The Radisson BLU Hotel, Cairo Heliopolis Management and Team, we would like to extend our sincere apology for the bad experience happened for you.

It's really disappointing to hear that whilst we strive to offer our guests the very best service; on this occasion something went wrong. We regret to hear you were dissatisfied with the condition of your room. We apologize you were disappointed with the services standard of our colleagues and the tough way of talking.
I value your feedback and have shared your comments with the concerned departments, assuring to you that we are already in the process of becoming more enhanced as the hotel is going through a comprehensive renovation plan for the whole hotel inline with hospitality training courses for all colleagues to continually improve our guest experience.

Please be sure that our brand main goal is YOUR 100% satisfaction guarantee and because we are genuinely care that our dearest guests enjoy our excellent services extended to all of them which certainly reflect our product’s efficiency,

Thank you again for sharing such experience with us which definitely helps to continually improve our services for our beloved guests. And we will make sure that your next stay to reflect our truly standard of services so that you return more and more for Radisson BLU Heliopolis.

We are waiting for welcoming you at our premises Radisson BLU Hotel, Cairo Heliopolis, at the earliest chance.
Sincerely,

Ahmed Sabry
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 October 2017

The Hotel is Good - Due to their internal confusion we were treated like Criminals .

We had Paid full advance to their Local Agent who in turn had paid them only some amount which we were not aware - suddenly after 2nd Day when returning from our local Business visit - we found our room locked when we approached the reception we were asked to make Immediate Balance payment - We requested them to atleast give us some time to sort this issue, but the Manager Ally Hussian and other staff treated us like Criminals and accompanied to our room as if we were run away.

On showing them the receipt towards full payment made to their Agent they were satisfied - But the treatment did not Improve.

Only on asking everyday we were provided Towels n toiletries etc - which was very very embarrassing and shameful for a Business class hotel of repute.

  • Stayed: September 2017, travelled on business
    • Location
    • Sleep Quality
    • Service
Review collected in partnership with Radisson Blu Hotels
2  Thank Rajesh H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CarlsonRezidor, Customer Care at Radisson Blu Hotel, Cairo Heliopolis, responded to this reviewResponded 10 October 2017

Dear Rajesh,
Thank you for taking the time to share your experience. We regret to hear about the disappointing service you received in relation to the issue with your reservation. We appreciate you bringing this matter to our attention and have shared your comments with hotel management to review.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 October 2017

  • Stayed: September 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Radisson Blu
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Radisson B, General Manager at Radisson Blu Hotel, Cairo Heliopolis, responded to this reviewResponded 9 October 2017

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 28 September 2017

I only stayed 1 night on my way out of Cairo. It was a beautiful hotel. Hung out by the pool and went to the bar downstairs. Breakfast was not the most extravagant I had had while in Egypt but it suited my needs.

  • Stayed: July 2017, travelled with friends
    • Sleep Quality
    • Rooms
    • Service
1  Thank LishMcM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Radisson B, General Manager at Radisson Blu Hotel, Cairo Heliopolis, responded to this reviewResponded 1 October 2017

Dear LishMcM:

We appreciate you taking the time to complete a survey regarding your recent stay with us.
We are delighted to know that you are enjoying your stay at the our Hotel... Happy to know that you liked the rooftop pool and the 1122 bar.

Nevertheless, we would like to extend our sincere apology that the breakfast didn't meet your expectations.
It's really disappointing to hear that whilst we strive to offer our guests the very best service; on this occasion something went wrong.
I value your feedback and have shared your comments with the concerned departments, assuring to you that we are already in the process of becoming more enhanced to continually improve our guest experience.
Please be sure that our brand main goal is YOUR 100% satisfaction guarantee and because we are genuinely care that our dearest guests enjoy our excellent services extended to all of them which certainly reflect our product’s efficiency,

Thank you again for sharing such experience with us which definitely helps to continually improve our services for our beloved guests. And we will make sure that your next stay to reflect our truly standard of services so that you return more and more for Radisson BLU Heliopolis.

We are waiting for welcoming you at our premises Radisson BLU Hotel, Cairo Heliopolis, at the earliest chance.
Sincerely,

Ahmed Sabry
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 September 2017 via mobile

Very nice hotel clean and big breakfast it is near to airport 10 min to arrive also very near to Heliopolis the staff are vey kind also you can use pool and gym
I stayed in this hotel 4. Times before and i am still happy to stay there

Stayed: September 2017
Thank fary
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Radisson B, General Manager at Radisson Blu Hotel, Cairo Heliopolis, responded to this reviewResponded 27 September 2017

Dear Fary,
We appreciate you taking the time to write a comment regarding your recent stay with us.

We are delighted to read that you enjoyed your stay at the hotel. And happy to know that you liked the hotel location, the vicinity to the airport. Very Happy to know that you are satisfied for the cleanliness level, the services standard from our colleagues.
Positive comments like yours are huge motivation and determination for our team members to remain the best and keep delighting our precious guests.

Looking forward to welcome you back again to Radisson Blu Hotel, Cairo Heliopolis when your travels bring you back to the area!

Sincerely,

Ahmed Sabry
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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