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“Very bad hospitality”
Review of Cucina

Cucina
Ranked #74 of 4,487 Restaurants in Cairo
More restaurant details
Restaurant details
Dining options: Reservations
Description: Savor the authentic flavors of Italy along with spirited live entertainment at JW Marriott Cairo's famous Italian kitchen. Enjoy mouth-watering pizzas and pastas and hearty hospitality within cozy surrounds.
Reviewed 4 weeks ago via mobile

Very bad hospitality..
the people working there are very rude and not welcoming
The service is very bad

Date of visit: April 2021
Thank 84hanys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CAIJW - EAM, Marketing at Cucina, responded to this reviewResponded 3 weeks ago

Dear Hany,
Thank you for taking the time to review your experience with us. It is with great concern that you had an unpleasant experience at Cucina. Please do share with me your direct number on nairy.hagopian@marriott.com in order to contact you directly to further investigate.
Thanks & best regards,
Nairy Hagopian
Assistant Director of Marketing Communications

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2 - 6 of 138 reviews

Reviewed 11 March 2021 via mobile


We went there and enjoyed a very pleasant and tasty italian lunch we ordered Alla Salsicca pizza it was yummy for those who loves the Italian pizza still and we tried one of the best seafood salad ever (insalata Di mare )the restaurant decorations was perfect at last but not least I would like to seize the opportunity to say a big thank you to Yassmin for her outstanding support and her welcome again thank you Yassmin

Date of visit: March 2021
1  Thank mostafagaber
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CAIJW - EAM, Marketing at Cucina, responded to this reviewResponded 15 March 2021

Dear Mostafa,

thank you so much for taking the time to review your positive experience at Cucina. I am very pleased to learn that you had an exceptional Italian dining experience with us. Thank you for highlighting the recommended dishes. Your appreciation words are shared with my colleague Yasmine and we look forward to welcoming you back.

Best regards,
Nairy Hagopian
Assistant Director of Marketing Communications

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 March 2021

It all started when we first went it – we were a group of 4 women and had no reservation and the restaurant was quite empty both indoors and outdoors yet host said we are fully booked then a 10 mins later he said we can find accommodate you- we ordered 4 main dishes and appetizers, and it took FOREVER 1hours ½ – and I won’t even start with how inflexible the waiters are they are and making every single order seem like a nightmare and all what we asked for was sauce with steak and to have different sides yet all the answers where no way we can’t and after long debates we finally got the sauce- nevertheless the food was served after almost 95mins – the service was horrendous- and the restaurant was not even half full- after all that the chicken dishes were not fully cooked and a really bad smell to it and is barely cooked and we couldn’t touch it and asked the waiter to try it – they took it back and said Chef believes there is no smell and that’s the right way to cook it and nothing is wrong with it- with all do respect it’s not what the chef likes, it’s what the consumer or client says when they are 4 different people – we escalated and asked for the manager and said the same thing and we didn’t touch them yet they charged it and they said all we can do is remove one but we cannot remove both although they were both untouched which is a CLEAR RIPP OFF – even the side pasta was not even closed to cooked they were chewy- even the steak dishes were very poor quality and we had to fight to be able to get sauce with it.
EXTREMLY DISAPPOINTED and would never step foot back in there- Poor quality, service, attitude & food.

Date of visit: February 2021
    • Value
    • Service
    • Food
Thank Dina N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CAIJW - EAM, Marketing at Cucina, responded to this reviewResponded 15 March 2021

Dear Dina,

Thank you so much for taking the time to review your unpleasant experience with us. It is with great concern that I acknowledge your negative review, please do send me your contact details on my email in order to contact you directly.
nairy.hagopian@marriott.com.

Best regards,
Nairy Hagopian
Assistant Director of Marketing Communications

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 March 2021 via mobile

The Manager is the perfect 'padrone di casa', the service is impeccable and food is as you would expect from a good Italian restaurant experienced by an Italian visitor with good taste.
Bravi!

Date of visit: March 2021
Thank costantinop2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CAIJW - EAM, Marketing at Cucina, responded to this reviewResponded 8 March 2021

Dear Costantino
Thank you so much for sharing your positive feedback about your recent visit at JW Marriott Cairo. I am very pleased to learn that the service was impeccable and the food tasted good. I look forward to welcoming you back.

Best regards,
Nairy Hagopian
Assistant Director of Marketing Communications

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 February 2021 via mobile

The best italian food in Cairo, the staff is really more than amazing & impressive special thanks to Kawthar & thr great team.. I really suggest the steak, and the sea food Soup I really love it !!!!

Date of visit: February 2021
1  Thank amrala3sar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CAIJW - EAM, Marketing at Cucina, responded to this reviewResponded 21 February 2021

Dear Amr,

Thank you so much for the 5 star rating. I am so glad to read your positive review about your recent experience at Cucina restaurant. Thanks for highlighting Cucina being the best Italian food in Cairo and for the amazing service you were offered by my colleagues Kawthar and the team. We all look forward to welcoming you back.

Best regards,
Nairy Hagopian
Assistant Director of Marketing Communications

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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