Honestly, the hotel is supposed to be 5* but in reality there are 3* hotels with a much better customer service.
We booked a triple room. When we arrived to the room, we had only 1 double bed. We requested an additional bed and I had to request the rollaway bed 2 more time for it to be in the room. It took 4hrs. When the bed arrived, it had no sheets and duvet so I had to wait for an additional 30 min to go to sleep. It was already 11pm and I had to wake up at 5am.
On the next day they removed the duvet without prior notice and change it by a blanket. I was surprised when I arrived to the room in the evening because I did not request the change and the duvet was already there.
On top of that, the room key card keeps disconnecting all the time. It does not matter if you place it next to your phone or you leave it on top of the table, it will disconnect in some time. For that reason, we had to go down to reception 5 times to recut the key which is just time consuming.
The worst is the customer service. Even if there are some exceptions, the team is not helpful and they do not care if you are unhappy, not satisfied or if you are thinking on placing a complaint. They do not care.
In my opinion there are many hotels in Cairo where you will have a better experience.