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All reviewscity stars mallshopping mallhuge mallclose to the airportbusiness tripdirect accessclub roomhealth clubpool sideroom keylebanese restaurantbreakfast buffetamazing hotelstandard roomguest relationsfront officefive star hotel
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Reviewed 15 April 2018

Thanks to Everyone in InterContinental City stars we had a great Holiday
everything was great and the food is lovely , Staff is so friendly and very helpful
Location perfect , you can spend the whole the day in the city centre shopping

  • Stayed: April 2018, travelled with family
    • Location
    • Sleep Quality
    • Service
1  Thank Adel S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CitystarsComplex, Director of Sales at InterContinental Cairo Citystars, responded to this reviewResponded 16 April 2018

Dear Mr. Adel,

I appreciate your feedback about our hotel, and delighted to know that you have enjoyed our facilities and services. It's something our staff takes great pride in.

Looking forward welcoming you back soon at InterContinental Cairo Citystars,


Kind regards,

Tamer Refaat
Director of Sales and Marketing

InterContinental Cairo Citystars
tamer.refaat@ihg.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 April 2018

I love to thank every and each one in InterContinental Citystars. I would like to thank reservation, reception and club reception, the fantastic room service team specially Mr. Kareem and Mr. Walid. Restaurant team specially Mr. Rafik. And every and each one in Life guard team under their supervisor Mr. Yasser.
What is fantastic about this hotel is not their facilities but also the staff spirit who do the impossible to make your stay better.
I highly recommend this hotel for everyone, you will enjoy every moment :).
don't forget visiting the hydropool :)

  • Stayed: April 2018, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank Raef H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CitystarsComplex, Director of Sales at InterContinental Cairo Citystars, responded to this reviewResponded 12 April 2018

Dear Mr. Raef,

I appreciate your feedback about our hotel, and delighted to know that you have enjoyed our services. It's something our staff takes great pride in, so we value your review. Your nice compliments will be shared among the team members you mentioned, and they thanking you so much.

Looking forward welcoming you back very soon at InterContinental Cairo Citystars,


Kind regards,

Tamer Refaat
Director of Sales and Marketing

InterContinental Cairo Citystars
tamer.refaat@ihg.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 April 2018

I booked a club room which was upgraded to a suit. The club facilities are great. The staff at the club are accommodating and friendly. The room was excellent. I had no issues connecting to the internet and obtain a good speed. The hotel itself is connected to a mall which allowed me to spend some free time. Overall the visit was great.

Room Tip: Select a room not on the main street.
  • Stayed: April 2018, travelled solo
    • Location
    • Cleanliness
    • Service
1  Thank OzMasry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CitystarsComplex, Director of Sales at InterContinental Cairo Citystars, responded to this reviewResponded 11 April 2018

Dear Mr. Masry,

I appreciate your feedback about our hotel, and delighted to know that you have enjoyed our facilities and services. It's something our staff takes great pride in, so we value your review.

Looking forward welcoming you back very soon at InterContinental Cairo Citystars,


Kind regards,

Tamer Refaat
Director of Sales and Marketing

InterContinental Cairo Citystars
tamer.refaat@ihg.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 April 2018

The main advantage of this hotel is, the city star mall connected to it. The incing on the cake is the friendly staff, especially the pool lifeguards, they really looked after our small kids as they splashed about in the pool.

Room Tip: Prefer the rooms located in the main building.
  • Stayed: April 2018, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank JignaDaresSalaam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CitystarsComplex, Director of Sales at InterContinental Cairo Citystars, responded to this reviewResponded 10 April 2018

Dear Valuable Guest,

I appreciate your detailed feedback about our hotel and all your comments are very much appreciated. I’m delighted to know that you are enjoying our facilities and services.

Looking forward welcoming you back soon.


Kind regards,

Tamer Refaat
Director of Sales and Marketing

InterContinental Cairo Citystars
tamer.refaat@ihg.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 April 2018 via mobile

Thanks for the staff as they was so kindness
we will recommend this hotel to our friends,
we enjoy shopping in city star with have many varieties ,we love breakfast and the hospitality that we have from the staff

Stayed: April 2018, travelled with family
Thank tamertalaat81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CitystarsComplex, Director of Sales at InterContinental Cairo Citystars, responded to this reviewResponded 10 April 2018

Dear Mr. Tamer,

It is our pleasure to have you at InterContinental Cairo Citystars, We are delighted that you enjoyed our services.

Hope we have the opportunity to welcome you back soon.

Kind regards,

Tamer Refaat
Director of Sales and Marketing

InterContinental Cairo Citystars
tamer.refaat@ihg.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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