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All reviews park restaurant hotel is beautiful guest relations the entire staff front office excellent stay house keeping breakfast buffet rizk atef barranco nermine menna cairo allana ghalib jimmy
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Reviewed 19 March 2023 via mobile

This hotel is top notch. The decor and ambiance is pleasing. The food is good. All of the staff are kind and attentive. All is very clean. Our room attendant, Heba Gamal, would leave extra amenities she anticipated we would need and even brought flowers one day.

Date of stay: March 2023
Trip type: Travelled with friends
Thank OOOOOOregon
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Merna Magdy, Guest Services / Front Office at Hyatt Regency Cairo West, responded to this reviewResponded 19 March 2023

Dear Valued Guest,

Thank you for rating us and for sharing your valuable feedback regarding your stay in our hotel Hyatt Regency Cairo West it's much appreciated!

Your positive feedback not only endorses such belief; but it will also serve as an inspiration to consistently maintain the high standards.

We're very honored having you in our hotel and looking forward for your next visit!

Best Regards,
Merna Magdy
Assistant Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 March 2023 via mobile

직원은 친절했으며 방이 깨끗하고 전반적의 시설이 매우 고급스러우며 잘 정리되어 있었습니다. 수영장의 관리가 매우 잘 되어 있는 편입니다. 특히 방의 스파욕조와 건식사우나의 시설이 매우 좋았습니다. Staff인 Amany와 Abdalla의 룸 크리닝도 만족스러웠습니다. 매우 추천합니다.

The staff was friendly, the room was clean, the overall facilities were very luxurious and well organized. The swimming pool is very well maintained. Especially, the spa bath and dry sauna facilities in the room were very good. The room cleaning of Staff Amany and Abdalla was also satisfactory. I highly recommend it.

Date of stay: March 2023
Trip type: Travelled with friends
Thank 미미 양
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Merna Magdy, Guest Services / Front Office at Hyatt Regency Cairo West, responded to this reviewResponded 18 March 2023

Dear Valued Guest,

Thank you for rating us and for sharing your valuable feedback regarding your stay in our hotel Hyatt Regency Cairo West it's much appreciated!

Your positive feedback not only endorses such belief; but it will also serve as an inspiration to consistently maintain the high standards.

We're very honored having you in our hotel and looking forward for your next visit!

Best Regards,
Merna Magdy
Assistant Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 March 2023

I have mixed feelings about this property. On one hand, we had exceptional service, several wonderful meals, and a great spa experience. On the other, we had issues with our room, leading to an upgrade, but that room had issues as well. There seemed to be english language issues with many of the staff across all departments leading to numerous, albeit minor, mis-understandings. The lounge was poorly attended and was not open during breakfast hours. The facility seemed to be worn a bit more than it should be, given how new the property is (1 year) with minor finish issues and things broken or out of of place (like one of the letters for the name of one of the banquet rooms). The pool is nice and we had excellent poolside service, but the orientation of the hotel meant that the pool only got sun until around 3pm when we were there (and the water, supposedly heated, was still quite cold).

All of the above aside, the largest detractor for me staying here again is that the location, combined with Cairo traffic, is at least an hour away from the airport and more than 1/2hr distant from downtown. It is more proximate to the Pyramids, which is nice, but still not as close as other properties.

Date of stay: March 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank JCW703
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Merna Magdy, Guest Services / Front Office at Hyatt Regency Cairo West, responded to this reviewResponded 16 March 2023

Dear Valued Guest,

Thank you for rating us and for sharing your valuable feedback regarding your stay in our hotel Hyatt Regency Cairo West.

I am very sorry to hear that we did not meet your expectations during your stay and I would like to apologize for the same as it is not what we promise to our valued guests such as yourself.
please rest assured that it was shared with our entire team to improve the service and to avoid such inconvenience for our valuable guests in the future.

We are looking forward for your good self arrival to give us a chance again to gain your confidence.

Best Regards,

Merna Magdy
Assistant Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 March 2023 via mobile

Just finished a 1 week stay as a family with my husband and 7 year old daughter. After some minor initial hiccups with the shower not draining and flooding our room, the remainder of our stay was lovely. The service is amazing. Everyone is so friendly. Facilities are clean and up to date. The staff at the lobby bar are awesome! It is about 1 hour Uber ride into central Cairo but we didn’t mind since we enjoyed being out of the crowds. Easy access to the pyramids and GEM. The food is great and reasonably priced. They even have a kids menu and my daughter loved their burgers. Drinks are a bit overpriced , especially alcohol. A can of Coke is 45EGP and you can walk to the convenience store across the street and get it for 10 EGP. The pool is a bit in the cool side but your body adjusts. ATM on site.

Room tip: Check to make sure you shower drains properly. Have the coffee. Both the specialty coffees and Turkish coffee are delicious.
Date of stay: March 2023
Trip type: Travelled with family
Thank nadheen
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Merna Magdy, Guest Services / Front Office at Hyatt Regency Cairo West, responded to this reviewResponded 16 March 2023

Dear Valued Guest,

Thank you for rating us and for sharing your valuable feedback regarding your stay in our hotel Hyatt Regency Cairo West it's much appreciated!

Your positive feedback not only endorses such belief; but it will also serve as an inspiration to consistently maintain the high standards.

We're very honored having you in our hotel and looking forward for your next visit!

Best Regards,

Nadine El Masry
Guest Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 March 2023

We stayed here for 3 nights while visiting the pyramids on the start of our Egypt vacation. The hotel is very new and has a trendy high end vibe. The beds were very comfortable and the rooms were of good size. I do wish there was a full length mirror somewhere in the room. Also the bathroom area is not very private. Just a milk glass door on the toilet which is not floor to ceiling so it's somewhat open. Did not like that at all. Shower is the same.
We ate both the breakfast and dinner buffet which were excellent with many choices. The food prices were a little more expensive compared to other hotels we stayed at in Egypt.

I thought the location was pretty good for visiting the pyramids and the new museum. 10-15 minute drive. Not really walkable to anything so you are more hotel-bound outside of doing tours or getting an Uber.

Date of stay: February 2023
    • Value
    • Rooms
    • Service
Thank Jodi D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Merna Magdy, Guest Services / Front Office at Hyatt Regency Cairo West, responded to this reviewResponded 10 March 2023

Dear Valued Guest,

Thank you for rating us and for sharing your valuable feedback regarding your stay in our hotel Hyatt Regency Cairo West it's much appreciated!

Your positive feedback not only endorses such belief; but it will also serve as an inspiration to consistently maintain the high standards.

We're very honored having you in our hotel and looking forward for your next visit!

Best Regards,
Merna Magdy
Assistant Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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