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Reviewed 11 November 2022

i have book the hotel from 9 till 18 November 2022, even though i have booked premium room with specific view, i was offered a different room with different view and they told me that they give what is available. the hotel is noisy and has just one elevator that serve my floor that i was in. AC is not working properly and the bed sheets was not clean. i had a guest visitor and they hotel staff was very rude and not professional.

Date of stay: November 2022
Trip type: Travelled on business
Thank 275shaikhaa
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Rasha Kamal, Guest Services / Front Office at Pyramisa Suites Hotel Cairo, responded to this reviewResponded 13 November 2022

Dear Valued Guest,

I’m incredibly sorry to learn that you were disappointed with various aspects of your stay. I truly appreciated that you took the time to share your feedback in detail with us. Based on your comments, we clearly did not provide you with the level of service for which Pyramisa is known, and I regret that you left the hotel with a negative impression. Please rest assured that a thorough investigation has been conducted with the pertinent departments regarding your comments to ensure that your experience will not be a recurring one and to correct the mentioned shortcomings. I truly value your feedback, and I hope that you will visit us again and allow us to show you a true Pyramisa experience.

Best Regards,
Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 November 2022

Pyramisa, is an old hotel building but it was well kept. Carpet in the hall way may have been a little dated, but the Hotel and rooms were clean and nice. All the staff I met was very nice and accommodating. We did not like the half board(meal) requirement. But the meals were good, when we found ourselves around at meal time. Which was mostly breakfast and some time a late dinner. We did not visit Egypt to spend a lot of time in the hotel, Rate Hotel building B minus, Staff A minus, Food gets an A. I would definitely stay there again and recommend it to my friends..

Room tip: Keep the bottles of water you are offered. especially if they are cold.
Date of stay: September 2022
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank glennd06
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Rasha Kamal, Guest Services / Front Office at Pyramisa Suites Hotel Cairo, responded to this reviewResponded 10 November 2022

Dear Valued Guest,

Thank you for great comments and sharing your experience with us.
I was delighted to read your review, it is wonderful to know we delivered first class service and you were happy with our facilities as well.
Thank you very much for recommending Pyramisa Hotels & Resorts.

Once again thank you for a great review, and we look forward to welcome you back in the near future.
Best Regards,
Hotel Management

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Reviewed 28 October 2022

The hotel is old and worn down. It's in a good location, many hotels are within a mile or so radius at the city centre and so is Pyramisa.
Wifi signal was good in public areas, poor in our suite and had to ask for new login details every day as the wifi pass expired after 24hrs. Breakfast was lovely, great selection including a chef's station where they make omlettes to your specifications.

Be mindful of the ever present scams and rip offs, especially in terms of travelling to and from the airport and getting around town. After landing at Cairo International we thought ourselves clever for haggling the price of a car down to 300EGP (€15) and considered it cheap for a 45min ride while the hotel transport would have been 500EGP.
On our way back, we just flagged down a taxi and asked for the meter to be turned on and was shocked to pay 85EGP (approx €4) for the same trip.
Save yourself the haggling and stress, head straight to taxi and pay what the meter shows.

Date of stay: October 2022
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
Thank Maria T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Rasha Kamal, Guest Services / Front Office at Pyramisa Suites Hotel Cairo, responded to this reviewResponded 30 October 2022

Dear Valued Guest,

Thank you for your candid review, we apologize that your recent stay did not meet your expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the near future, so that we can provide a better experience.

Best Regards,
Hotel Management

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Reviewed 27 October 2022 via mobile

It’s a good hotel loa Ted in the heart of the city. A lot of major attractions are just 10 to 15mins away. We could see the Cairo tower from the room window. It’s close to river Nile, Khan el Khalil, tahrir square etc.
The property is old but looked after well.
Rooms are decent size, house keeping and room services are prompt and reception team is accommodating.
The only downside was the fact they charge you the commission on top of the taxes and room rate. Ideally commission paid to booking portals should be born by the hotel not its guests.
I didn’t make a fuss about it as it was just a 3 days stay but if you are looking for a long stay it’s better to clarify that during or before Checkin.
Secondly, the restaurant staff could be more prompt. The cleanliness of the dining room, food quality and variety was average.
It was a struggle to get warm milk for our kids everyday during breakfast. I don’t know why it was so difficult to arrange a cup of warm milk on request.

Room tip: Clarify the extra charges before hand, specially for long stay guest.
Date of stay: October 2022
Trip type: Travelled with family
Thank vintagegemini
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Rasha Kamal, Guest Services / Front Office at Pyramisa Suites Hotel Cairo, responded to this reviewResponded 27 October 2022

Dear Valued Guest,

We would like to take the opportunity to send you our sincere appreciation and thankfulness for your great feedback upon your stay at Pyramisa Hotels & Resorts and for your kind support.
Your feedback is not only essential but is also a helpful tool to measure the level of service we extend to our guests and at the same time provides us with an opportunity to improve our standards.
It will be our great pleasure to host you soon again for another fantastic time at our hotel and all our team is looking forward to welcoming you back.

Best Regards,
Hotel Management

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Reviewed 24 October 2022

If you want water with your lunch or dinner, you better hope that there is left over water from breakfast, or else you have to pay extra. The rooms were outdated and dirty. The carpets were a mess (patch work). We would not want to stay here again.

Date of stay: October 2022
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with RCI
Thank PurpleRocks5
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Rasha Kamal, Guest Services / Front Office at Pyramisa Suites Hotel Cairo, responded to this reviewResponded 25 October 2022

Dear Valued Guest,

Thank you for your candid review, we apologize that your recent stay did not meet your expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the near future, so that we can provide a better experience.

Best Regards,
Hotel Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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