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All reviews city max hotel perfect location abu simbel fresh fruit one night nile river nice hotel mr
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6 - 11 of 66 reviews
Reviewed 14 February 2020 via mobile

We stayed here as part of an Intrepid group and the hotel was definitely above what we normally stay in. The room I stayed in was huge and the bed and pillows were very comfortable. The service throughout the hotel was also excellent from the front desk to the restaurant staff. The location on the Nile is also very convenient for cruises and felucca rides.

Date of stay: January 2020
Trip type: Travelled with friends
4  Thank LindsayV857
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CMaswan, Guest Relations Manager at Citymax Hotel Aswan, responded to this reviewResponded 17 February 2020

Dear......Lindsay
Thank you very much for choosing City Max Aswan Hotel We very much appreciate your rating regarding your stay at the hotel. We are delighted to read that you had a good stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. to provide our team with this exceptional feedback We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Guestrelation
Martina Marzouk

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 February 2020

We traveled to aswan and we were staying in the hotel for one night.. we took 3 rooms one of them was connected with the another one ( it was my room) really it was so nice and comfortable so closed to the nile and the city. The staff are nice and the service is good . Recommend to stay in it.

Date of stay: April 2019
Trip type: Travelled with family
1  Thank MernaS1997
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CMaswan, Guest Relations Manager at Citymax Hotel Aswan, responded to this reviewResponded 17 February 2020

Dear...... MernaS
Thank you very much for choosing City Max Aswan Hotel We very much appreciate your rating regarding your stay at the hotel. We are delighted to read that you had a good stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. to provide our team with this exceptional feedback We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Guestrelation
Martina Marzouk

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 January 2020 via mobile

We stayed here in January when it was 5C outside in the mornings. The hotel does not have heat in the rooms! There was a switch labeled heater that did nothing. We finally called the front desk who informed us the hotel rooms offer air conditioning only. It was COLD at night in the winter!

We got upgraded to a Nile view suite upon arrival, which was very kind. However, the doors and windows did not shut properly, resulting in tremendous street noise as well as drafts. We were in the “Royal” wing on the first floor. If you aren’t blessed enough to get one of these suites, stop by the wing. There are public seating areas that give you a taste of the over the top Louis XIV style of our room.

Our room had fresh fruit each day and a small refrigerator. The hotel is on top of a mall. We enjoyed walking around the mall and seeing families and groups of friends socializing and having fun.

Date of stay: January 2020
Trip type: Travelled as a couple
2  Thank mzmeowus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CMaswan, Guest Relations Manager at Citymax Hotel Aswan, responded to this reviewResponded 23 January 2020

Dear...... mzmeowus
Thank you very much for choosing City Max Aswan Hotel We very much appreciate your rating regarding your stay at the hotel. We are delighted to read that you had a good stay and enjoyed your visit at our hotel. It is always please allow me to express my sincerest apologies. At City Max hotel we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that the entire team look forward we look forward to welcoming you back to City max Hotel Aswan again in the near future. Warm Regards
Guest relation
Martina Marzouk

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 January 2020

It is a very good budget hotel

The location on the bank of river Nile is very good too. Nice promenade in the front of the hotel for a leisurely walk.

A mall is attached to the hotel for shopping.

The staff was helpful as well in organizing cars for local travel and sightseeing and also for foreign exchange

Date of stay: December 2019
    • Service
Thank rahulsharma1974
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CMaswan, Guest Relations Manager at Citymax Hotel Aswan, responded to this reviewResponded 23 January 2020

Dear...... rahulsharma
Thank you very much for choosing City Max Aswan Hotel We very much appreciate your rating regarding your stay at the hotel. We are delighted to read that you had a good stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. to provide our team with this exceptional feedback We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Guestrelation
Martina Marzouk

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 December 2019

Noisy and dirty carpet. I asked to change room because noisy and dirty carpet. Better in the other room, more quiet. I don't know the rating, but more as a 3 stars type, nice personnels. Well located.

Room tip: Room with a view are not quiet. Have to choose!
Date of stay: December 2019
    • Sleep Quality
    • Rooms
    • Service
Thank T5270ULsylviep
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CMaswan, Guest Relations Manager at Citymax Hotel Aswan, responded to this reviewResponded 23 January 2020

Dear...... sylviep
Thank you very much for choosing City Max Aswan Hotel We very much appreciate your rating regarding your stay at the hotel. We are delighted to read that you had a good stay and enjoyed your visit at our hotel. It is always please allow me to express my sincerest apologies. At City Max hotel we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that the entire team look forward we look forward to welcoming you back to City max Hotel Aswan again in the near future. Warm Regards
Guest relation
Martina Marzouk

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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