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1 - 6 of 83 reviews
Reviewed 31 January 2021

Very good , friendly and helpful staff
They do everything to make our trip easy and joyful❤️
Rooms are very clean and very good
The location is more than perfect
Breakfast is good
Overall it was a nice experience
Highly recommend

Date of stay: January 2021
Trip type: Travelled with friends
Thank 932ranam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ahmed Shahawy, General Manager at Hapi Hotel, responded to this reviewResponded 6 days ago

Dear valued guest,
Thank you for having chosen to stay at Hapi Hotel Aswan, Egypt.
We appreciate your time for sharing your valuable feedback and appreciate your positive comments about our service and facilities.
We hope to be able to welcome you back some time in the future.
With kind regards,
Hotel Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 January 2021

It was so bad, we had to laugh about it.
They break down the building on the other side of the road, so beware of flying concrete piece when entering the building. At least you won't hear anything if you get hit by a stone as the noise and dust from the breakdown is just ridiculous.
The woman at the reception had no mask, was unfriendly, extra charges brought the price to 54 USD/ night for the small dark room with small windown and no view. When we asked to change the room because of noise and construction workers looking at us laying in the bed we were asked to pay USD 10 extra to end up with a tiny room without window. After 2 amazing weeks with great service in egypt the first really bad experience. I think the place deserves to go bancrupt just for ruining the great impression of egypt and Nubia we had so far.

Room tip: Just don't go here.
Date of stay: January 2021
    • Location
    • Sleep Quality
    • Service
Thank Ja_co_b-_1a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ahmed Shahawy, General Manager at Hapi Hotel, responded to this reviewResponded 6 days ago

Dear valued guest,
Many thanks for taking the time to complete review about Hapi Hotel , Aswan , Egypt.
Please accept our sincere apologies that the hotel did not meet your expectations. Comments that we receive will be discussed with the departments concerned and an action plan made to include extra training will be formed to improve that particular service to our guests.
All feedback received from our guests is extremely important to us and we take all comments seriously.
It is with these comments that we can only improve our service and continue to be committed to providing a high standard of service.

We would very much hope to welcome you at Hapi Hotel again on a future holiday to change the negative impression.

Thank you and kind regards,
Hotel Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 October 2020 via mobile

This was the first place I stayed in Egypt and they really made a great first impression! The staff, Ibrahim, Taiseer, and Abd el Rakhman, went above and beyond my expectations. They were able to arrange my trip to Abu Simbel as well as my trip to Luxor. Both were with a driver they have named Mario who is my new best friend! As a woman who is traveling solo, they made me all feel right at home and safe. The room was very clean and in this time of Covid, I wasn’t concerned at all. The location is fantastic, it’s right in the middle of everything! And if you can get a room with the Nile view, it’s spectacular!

Date of stay: October 2020
Trip type: Travelled solo
Thank Tin100tin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ahmed Shahawy, General Manager at Hapi Hotel, responded to this reviewResponded 6 days ago

Dear valued guest,
Thank you for having chosen to stay at Hapi Hotel Aswan, Egypt.
We appreciate your time for sharing your valuable feedback and appreciate your positive comments about our service and facilities.
We hope to be able to welcome you back some time in the future.
With kind regards,
Hotel Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 October 2020

Everything was very clean and cozy, and the location is very good. The whole staff is friendly and nice, but Ibrahim from the reception was so unbelievable kind and helpful, that he alone made the whole place even more special.

Date of stay: September 2020
    • Value
    • Rooms
    • Service
Thank Nastasja P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ahmed Shahawy, General Manager at Hapi Hotel, responded to this reviewResponded 6 days ago

Dear valued guest,
Thank you for having chosen to stay at Hapi Hotel Aswan, Egypt.
We appreciate your time for sharing your valuable feedback and appreciate your positive comments about our service and facilities.
We hope to be able to welcome you back some time in the future.
With kind regards,
Hotel Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 March 2020 via mobile

Toilet seat doesn't even stay up, had to hold it open while using. Even the restaurants we went to in Aswan had better toilets.

Towel has some brown stain.

Flush barely works.

Breakfast was relatively ok considering how bad everything else was.

Date of stay: March 2020
Trip type: Travelled as a couple
Thank 448lewisl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ahmed Shahawy, General Manager at Hapi Hotel, responded to this reviewResponded 6 days ago

Dear valued guest,
Many thanks for taking the time to complete review about Hapi Hotel , Aswan , Egypt.
Please accept our sincere apologies that the hotel did not meet your expectations. Comments that we receive will be discussed with the departments concerned and an action plan made to include extra training will be formed to improve that particular service to our guests.
All feedback received from our guests is extremely important to us and we take all comments seriously.
It is with these comments that we can only improve our service and continue to be committed to providing a high standard of service.

We would very much hope to welcome you at Hapi Hotel again on a future holiday to change the negative impression.

Thank you and kind regards,
Hotel Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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