We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
US$152
US$122
CrownePlaza.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
Savings alert! 18% below average rates

The price you found is 18% lower than this hotel's average rate of US$149/night.

We analyze rates over a 60 day period, and compare your selection to the average rate of comparable stays to ensure you're getting the best possible deal.

US$114
US$85
Expedia.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
US$143
US$108
InterContinental
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
Savings alert! 17% below average rates

The price you found is 17% lower than this hotel's average rate of US$130/night.

We analyze rates over a 60 day period, and compare your selection to the average rate of comparable stays to ensure you're getting the best possible deal.

US$144
US$117
Agoda.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
US$94
US$61
Agoda.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
US$103
US$62
Expedia.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
Savings alert! 11% below average rates

The price you found is 11% lower than this hotel's average rate of US$70/night.

We analyze rates over a 60 day period, and compare your selection to the average rate of comparable stays to ensure you're getting the best possible deal.

US$232
US$137
Travelocity
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
US$55
US$37
Booking.com
View Deal
  • Free Wifi
  • Free Parking
US$116
US$75
Travelocity
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
Reviews (1,370)
Filter reviews
1,370 results
Traveller rating
310
447
349
173
91
Traveller type
Time of year
LanguageAll languages
More languages
310
447
349
173
91
Show reviews that mention
All reviewsthe executive loungepool levelhilton honorscentral locationbit datedbusiness centerbusiness tripenjoyed my staysecuritymeetingtrafficsafaricbddoormanconference
Filter
Updating list...
91 - 96 of 1,370 reviews
Reviewed 14 September 2017

For a crazy city its a small piece of tranquility! Staff were very helpful and James the Hotel Transfer was really chatty which was nice. Has to extend my room a little because of traffic and the staff were very understanding and allowed me a little extra with no complaints. On booking they were very helpful on email to arrange early check in and Hotel transfers from the airport!

  • Stayed: September 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank Paul B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
martin v, General Manager at Hilton Nairobi, responded to this reviewResponded 19 September 2017

Dear Guest,

Thank you for taking a moment to share your experience about your stay at Hilton Nairobi. We are grateful of your compliments about our team members for their great hospitality and very responsive, with a special mention of our team driver James, for his candid chat as he drove you to the airport. I have gladly shared your feedback with the team and Management. We are also happy to see that you enjoyed the tranquillity and calm atmosphere within the facility. Believe me, it is comments and ratings such as yours that make all efforts, at Hilton Nairobi, truly worthwhile.

Truly, we appreciate your patronage and we looking forward to welcoming you back again as a guest in the near future

With kind regards,
MARTIN VOSKAMP - General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 September 2017 via mobile

Transportation to Hotel : One way $25 Hilton Suttle Van
I stayed this hotel for two night in total, there were 3 days between the stay for Safari. My driver from Hilton was so nice, very gentle with great hospitality, his name is Jim?, even there was traffic in Nairobi, I was very relaxing with his drive and conversation. The gentle man in reception was also very nice, he immediately identified my reservation, and gave me room key very quickly. The exective lounge of this hotel is not that big, maybe 4 or 5 table and 2 big sofas, but the Concierge made cappuccino for me, which was very nice. I enjoyed their foods and drinks very much. Many Many Thanks!!

Stayed: September 2017, travelled solo
Thank hirokii496
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
martin v, General Manager at Hilton Nairobi, responded to this reviewResponded 18 September 2017

Dear Guest,

Greetings and thank you for your response.

We are glad to note that you were satisfied with your overall experience and appreciate your excellent review. Thank you for applauding our team members great hospitality and customer care, at the reception and concierge; A special mention of James for his candid conversation and relaxing ride to the Hotel. We are also happy to see that the facilities were to your liking.

Truly, we appreciate your patronage and we looking forward to welcoming you back again as a guest in the near future

With kind regards,
MARTIN VOSKAMP - General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 September 2017

Enjoyed the stay at Hilton. Great service and great food. Quality is extremely good. The room was a bit outdated and needs a good revamp. But no regrets since the service and quality food made up for it! Will definitely re-visit during the next stay in Nairobi!

  • Stayed: September 2017, travelled on business
    • Location
    • Cleanliness
    • Service
Thank Lalindra D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
martin v, General Manager at Hilton Nairobi, responded to this reviewResponded 14 September 2017

Dear Guest,

Thank you for taking a moment to share your experience about your stay with us at Hilton Nairobi. We are truly happy to note that you were satisfied with your overall experience and sincerely appreciate the nice compliments you make about our great hospitality and customer service. As well, it is nice to see that the food quality is to your liking. Believe me, it is comments such as yours that make all efforts truly worthwhile.

We, however regret to note your observation that our hotel urgently needs a good revamp. I am pleased to advise you that, the construction of a new property is underway and upon completion, it will completely enrich our guests’ experience. Meanwhile, continuous maintenance works and upgrades are being carried out in order to guarantee that our accommodation is up to standard and all life, fire and health regulations are fully compliant with local and international regulations. We do appreciate your constructive feedback and this will go a long way to improve our standards and service delivery to our guests.

I am proud to say that my Team always take great pride in ensuring that our guests have the best of their travel experience. We look forward to welcoming you back to the Hilton Nairobi in the near future.

With kind regards,
MARTIN VOSKAMP - General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 September 2017

People of Hilton Nairobi are warm and welcoming, and of course very helpful. It is relaxing staying in the hotel. Hotel itself is slightly dated but everything works. Bed is comfortable. Room quiet. Executive lounge is a very nice place to unwind in the evening.

  • Stayed: September 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank pipininlondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
martin v, General Manager at Hilton Nairobi, responded to this reviewResponded 12 September 2017

Dear Guest.

Thank you for staying with us again, we appreciate your loyalty and your continued trust in our hotel. I am indeed very happy to hear that our team members are warm and very hospitable, this is really one of the things that we try to maintain in our hotel. As well, the comfort of bed, serenity of the room and Executive lounge were outstanding. Believe me, it is comments such as yours that make all efforts, at Hilton Nairobi, truly worthwhile.

We also note your observation with regards to the physical state of our hotel. I am pleased to inform you that, the construction of a new property is underway and upon completion, it will completely enrich our guest experience.

Our esteemed guest, we truly appreciate your patronage and continued relationship with Hilton Nairobi. I assure you that my team endeavours to offer the best experience of our guest travel and we look forward to welcome you back for many more returns.

Best regards,
MARTIN VOSKAMP - General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 September 2017

The Hilton Nairobi still remains a flagship of Nairobi. From the moment you check-in, you are greeted by a friendly staff from the bellman to the front desk. Rooms have a great city view. Be sure to enjoy a hot breakfast with many selections that change daily. Freshly squeezed juices, and a friendly staff are a great way to start the day. As a preferred Hilton member, club lounge perks are available and its a great way to unwind with a good selections of bites and a friendly staff. Great safe location with easy access to a variety of things. I always stay at the Hilton Nairobi while in Kenya and its the consistency that brings me back.

  • Stayed: August 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank Michael M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
martin v, General Manager at Hilton Nairobi, responded to this reviewResponded 12 September 2017

Dear Guest,

It is great to read that you had a an excellent stay with us here at Hilton Nairobi and we are glad that you were satisfied with your overall experience.

Thank you for applauding the great customer service and hospitality accorded to you by our team members across the department. We are also happy to see that you enjoyed our hot breakfast, Executive lounge service and magnificent room view at a safe location. Believe me, it is ratings and comments such as yours that make all efforts, at Hilton Nairobi, truly worthwhile.

We truly appreciate your feedback and I have gladly shared it with our team and management. Your commitment to be served by us is very well appreciated and we look forward to welcoming you back again.

Yours sincerely,
MARTIN VOSKAMP - General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews