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Reviews (436)
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Reviewed 11 December 2017

Thank you once again to my now friends at the Royal Mara. Not just a room or even a safari, this is an experience to fill your heart for years to come. The room is so comfortable with all of the hand carvings and woodwork and the huge patio that overlooks the Mara River. Every morning upon waking up in this beautiful place I have to decide, "Do I just sit here and look out at the river full of 100 hippos or do I go on safari. Here one really becomes part of the Mara . The food is very good, the grounds and common areas feel like home the first night. Its very safe even though the hippos pass by your room at night to graze. All this said, this isn't the best part of The Royal Mara.
THE STAFF is the best part and that's why I will go back again and again to this Lodge.

Room Tip: All are perfect
  • Stayed: October 2017, travelled on business
    • Value
    • Sleep Quality
    • Service
1  Thank mooremamma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Royal M, Manager at Royal Mara Safari Lodge, responded to this reviewResponded 15 December 2017

Dear Moore,

Thank you for taking the time to share with us your experiences regarding your recent stay with us.
We appreciate your continued patronage to Royal Mara Safari Lodge and we are delighted to note that you enjoyed every bit of our facilities and services such as our location along the Mara river, the luxury tents, game drives, our culinary offerings, cultural entertainment and the customer service.
We appreciate your commendations for our staff who stood out as being helpful and gracious during your stay. I have shared with them your compliments and they are happy to know that they made your stay special and memorable.
We sincerely appreciate your feedback as it goes a long way in motivating our colleagues to consistently exceed our guest’s expectations.
We looking forward to welcome you back to Royal Mara Safari Lodge, with more family and friends in your next visit to Maasai Mara.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 November 2017

Impresive dedication, very good facilities, wonderfull staff...They really will get the best of your stay. It was the second time I visited them, and if I ever have the opportunity to come back, I will do it there for sure.

Room Tip: Every room has a great view to Mara river. all of them would be perfect
  • Stayed: October 2017, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank JORGEVALDES
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Royal M, General Manager at Royal Mara Safari Lodge, responded to this reviewResponded 29 November 2017

Thank you for sharing your experience at the Royal Mara Safari Lodge.

We take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued guest, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service.

Thank you for staying at the Royal Mara Safari Lodge and we hope you choose to stay with us again whenever your travel needs bring you back to Masai Mara.

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Reviewed 24 November 2017

Once more I went to Royal Mara and once more I am sure I will go there again. The spirit of the place captures you enterely. The team that welcame us took care of us for every need and even more. The food was excellent, the tent luxury, the driver really professional and my friend Samuel the best guide for the walking safary.
Talk with Josephat to be introduced to the place, the security and do not miss his suggestions. Go to Royal Mara and be there again and again
Stefania

  • Stayed: November 2017, travelled with friends
    • Value
    • Sleep Quality
    • Service
Thank stefaniadonnabella
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Royal M, General Manager at Royal Mara Safari Lodge, responded to this reviewResponded 25 November 2017

Dear Stefania,
Many thanks for taking the time to write a review on Royal Mara Safari Lodge Masai Mara.
It's a pleasure to read that you enjoyed your stay and safari. I do hope that these adventures will be memorable for you.
I will share with the team your kind feedback and we all look forward to welcoming you back for another great safari holiday at Royal mara Safari Lodge Masai Mara.

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Reviewed 2 November 2017

We stayed at the Royal Mara for five, all too short nights! We were a rather large group but the staff never missed a beat. They were prompt, efficient, friendly and engaging. Josphat and Michael added culture to the flavor of every meal and every interaction. But even the "behind the scenes" staff are noteworthy. They go above and beyond what is called for. I made friends for life! And the safaris were incredible. The drivers had a wealth of knowledge that is incomparable. So much to learn. I can't wait to go back!!

Room Tip: Each "tent" is equally beautiful.
  • Stayed: October 2017, travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank siren598
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Royal M, Manager at Royal Mara Safari Lodge, responded to this reviewResponded 4 November 2017

Dear siren598,

Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate your comments regarding our customer service.

Our staff members take their roles in our industry very seriously and try, every day, to provide that quality customer service, that our guests expect.

Welcome back

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Reviewed 24 October 2017

The Royal Mara Safari Lodge is an amazing place to stay. It's not as crowded as some of the bigger lodges, but the tents are luxurious, the food is delicious, and the location is paramount. They do a walking safari which is such a neat experience and definitely worth doing! The staff there is also extremely friendly and helpful.

  • Stayed: December 2016, travelled with friends
    • Value
    • Rooms
    • Service
Thank tmeeker4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Royal M, Manager at Royal Mara Safari Lodge, responded to this reviewResponded 27 October 2017

Dear tmeeker4,

We are thankful for the time you have taken to share your wonderful review. It was a pleasure to welcome you to Royal Mara Safari Lodge and to provide you with a five-star luxury experience. We are especially elated to hear that you enjoyed our exceptional service and walking safari. Next time you are looking to get away, we would be honored to welcome you back for another desirable experience.

Royal Mara Team

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