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Imperial Courtyard Hotel
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Reviews (104)
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5 - 10 of 104 reviews
Reviewed 4 October 2016

When we wanted somewhere authentic-looking to stay for our 4 nights in Beijing to start our trip to China, the Imperial Courtyard certainly seemed to fit the bill.
We checked in just after midnight and were told that the double room we'd booked was not available until the following day, so it would be a twin room for the first night; this wasn't a big issue for us but did seem strange as it appeared there were hardly any guests staying there at the time. We paid our deposit as we found to be the norm in China (200 RMB here) and took our luggage upstairs to our room.
We sat for breakfast on our first morning but, after being left to sit there unattended for a few minutes, we had to ask before we were given the option of a Chinese or western breakfast. We opted for the safety of the western variety which did include coffee, but it was suggested we had tea as breakfast was only served 8.00 till 10.00 (it was now 9.40) and the coffee machine had been turned off; although we were in plenty of time, like many other operations in the hotel, there was very little information available. The breakfast consisted of 2 eggs, a slice of unusual bacon, toast and butter. It was edible and perhaps more palatable than the Chinese option which we tried a couple of days later; yellow rice in warm water, lukewarm dumplings (that we saw the cook go out for) and cold hard-boiled eggs that were boiled in tea.
Our room was decent enough, albeit a tad dated/slightly rough around the edges. The bed looked lumpy but was actually very comfortable, WiFi worked well as did the air conditioning. A kettle was provided but no complimentary water or tea/coffee. The TV reception was terrible, but as there were only Chinese channels it wasn't a problem for western tourists. The room did lack a fridge, storage/hanging space was very limited and the lighting was a tad harsh. I did attempt to switch on the bedside light to soften the lighting but when I saw it didn’t work due to exposed bare wires at the plug I thought better of it.
Other than some slightly dodgy-looking electrics and a bit of wear and tear the bathroom was ok with a nice hot shower and a hair dryer, although reaching the toilet paper dispenser whilst sat on the toilet was an art for sure.
The building is quite nice with its authentic Chinese décor but the covered courtyard arrangement does create something of a noise problem as the rooms all surround this area and any activity around the reception and seating areas does carry surprisingly well. In the early hours of one night a beeping sound ran for ages (possibly a refrigerator temperature warning) that was pretty disruptive to sleep.
A couple of members of staff could speak good English but communication was a bit tricky when they weren't around. On our last day we asked if they could organize transport to the train station for late afternoon; surprisingly they didn't offer to book anything but one of the English speakers said they'd help us to get a taxi out on the main road. However, when the time arrived the english speaking girl wasn't there so another member of staff helped my partner to the entrance with her bag and we were left to our own devices. It was rush hour Beijing and with taxi drivers seemingly unwilling to battle through the traffic we ended up on the subway.
I don't want to be too critical of this hotel as our stay was generally ok and it could be a really good place as it is in an excellent location, close to the subway and the local hutongs with some nice intimate bars and eateries, but it is in dire need of proper management - there are plenty of staff but no one seems to know what they're doing.

A few pointers that they really need to be aware of:

Clients need to be given information about such things as breakfast timings, not looked on as an inconvenience when we sit down expecting breakfast, and shouldn't be asked to pay for a breakfast that is included in our room rate. If breakfast is served until 10am then coffee should also be served until 10am.

Beer needs to be cold - it is a myth that us Brits like warm beer! And don't be so surprised when we ask for one (or 2), it’s quite normal at the end of a hot day. It’s also quite normal for us to pay when we finish drinking rather than every time we ask for a beer.

Check electrics in rooms. Deaths from loose bathroom sockets and bare wires on bedside lamps really wouldn't reflect well on you.

Returning from an evening out to find staff sleeping on the benches by reception is really unprofessional and projects a bad image.

Do try and help clients with their transfers to and from train stations and suchlike. This is quite normal and decent money can actually be made by doing it.

Have the reception manned 24hrs and make sure they know how to silence beeping equipment, even if it is with a hammer (which was my suggestion at 3 am)

My review may appear a little critical but it really isn’t that bad and I wouldn't actually advise against staying here, but it could easily be so much better.

  • Stayed: September 2016, travelled as a couple
    • Location
    • Sleep Quality
    • Service
2  Thank Busbar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 August 2016

This hotel is not for families with four persons in one room. Take two doubles!

The description of the room was not right. The Double room Luxury that supposed to be 40m2 was 22m2.

There is no view from the room, except looking into the courtyard. The view from the roof is only some buildings. Nothing to see.

I wanted to be sure to get one extra bed in the 3-persons room but they didn't reply on my emails. I wrote to them twice. Frustrated to not get in contact! I also asked a friend who could speak mandarin to call them. We tried several times but it is wrong phone number on the booking site. The right number is +86 10 84 031 088. Even when we got in contact to be sure we gonna have four beds in the room when we arrived, it got wrong. We only got three beds. The only way I could speak with the receptionist that evening was with Google Translate. Expect poor english by the staff except from one girl.

The extra beds are VERY hard but it worked out ok with our boys 10 and 8 years old.

If you want to buy breakfast you can choose Western or Chinese breakfast. If you don't want to have rice and porridge then go for the Western. Your stomach would not be full. It is 1,5 toast with butter and jam, one fried egg, one fried bacon and a glass of juice or coffee.

  • Stayed: August 2016, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank Cricko777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 August 2016 via mobile

It wasn't my plan to stay here. My travel agent messed up the booking at the Double Happiness Courtyard Hotel and booked my five-night stay here instead.

First the good:
Comfortable, large bed
Good air conditioning
Located in the interesting Hutong area
The staff tries
Probably great for Chinese guests. (I'm the only foreigner here)
The peeling wallpaper has been taped back into place
Good water pressure in large shower, no leaks
Bathroom and regular slippers provided (in sizes small and smaller)
Safe door locking mechanism
Decent Wi-Fi
Restaurants and subway within walking distance
Room looks clean

The bad:
Floor is not clean
Fairly small property
Limited breakfast menu – Western or Chinese, same offerings each day, single egg way over cooked, even when otherwise requested
Water was free the first two days. Change of staff and suddenly the price is three yuan
Tiny room, the large bed takes up the whole room
Small bathroom, in need of attention, not air conditioned
Only amenity is a free comb and toothbrush
Toilet paper dispenser in an impossible to reach location (when seated)
Shampoo dispenser doesn't work
No cupboards, just a nightstand with one sticky drawer and one that works. Only hooks on the wall
TV with Chinese-only channels, maybe normal here?
Taxi drivers can't find the place even when using the hotel card
Chinese children stay up late and are noisy
Awful interior lighting
No phone in room

Let's just say if given the chance to stay elsewhere, I would.

Stayed: August 2016, travelled solo
Thank Tom N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 May 2016 via mobile

When arrived at the lanes nearby we doubted if we had made the wrong choice.
But once entered it changed our mind.
Surprised that the hotel is so close to the Wudaoying Hutong, an area where many old house or courtyards are well preserved.
Staff are friendly and helpful. The owner Lan even pressed the shirts for me knowing i was too busy to press them in this business trip. There are loads of good restaurants nearby and the and underground is walking distance. the room is not very big but you have all you want for a comfortable sleep. it is so quiet inside the hotel so it seems this is another world in central Beijing. there might be some details needed to be improved, but
to have a taste of old beijing and experience the hutong life style, this is a very very good choice, in terms of service and value of money.

Stayed: May 2016, travelled on business
1  Thank Jacky Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 April 2016

Imperial Courtyard Hotel is located inside the Hutong area, around 15 minutes walk from Andingmen subway station. The entrance to the hotel isn't easy to find. It isn't facing the main road, but facing a small alley branching from the main road. A sign board along the main road had helped us to locate it.

Once inside the hotel, we could feel ourselves immersed in a traditional Chinese environment. The hotel is not very big, but it is well decorated, from its walkway to the interior room design. The furniture, bed and decorations in the room are all based on traditional Chinese theme. Yet the owner has integrated well with the modern facilities like TV, air-con and lighting.

The employees at the reception can speak good English and are very friendly and helpful. The only negative thing I had experienced is the floor of the room is very dusty and seems that it's is not vacuumed during the room cleaning. In addition, there's mosquito in the room as well, which was disturbing during the sleep.

  • Stayed: September 2015, travelled as a couple
    • Value
    • Sleep Quality
    • Service
1  Thank Alvin_83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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