As many frequent travellers know, Shangri-La is a great premium hotel brand with a presence in many of the world's major cities. The Shangri-La Hotel in the Haidian district of Beijing doesn't disappoint either. The hotel consists of two main towers and this also presents one of the only real inconveniences, and that is the lack of adequate signage indicating which is the main check-in lobby. Inevitably my driver thought that Lobby Number 2 was the main entrance, when in fact it was Lobby Number 1. Not a huge deal, but after a tiring flight, a bit more complicated than necessary and a little further to walk (through the connecting hallway). It's a big hotel!
On the plus side, you don't get very far before someone rushes up to you to take your bags. However, on the minus side, this zeal got a little irritating later in my stay when I would get back to the hotel carrying a very small computer bag and even this, apparently, may have been too heavy for me to carry unaided! Better too much service, I guess, than too little!
As I was travelling alone, I preferred room service to eating in one of the restaurants - and I must say the variety and quality of the room service menu was first class (and not as expensive as you might imagine for a hotel of this quality).
The only snag happened on check-out when I brought down the mini-bar slip with my consumption of a couple of nights before. I say a "couple of nights" because the previous day the mini-bar had not been restocked, despite the fact that I had been out all day and my room had been made up. The receptionist assured me that the two items on the list had already been accounted for, but a few days later I received an email to say that wasn't the case and did I mind an additional small charge.
I did NOT mind the additional charge, but pointed out in my reply that I had brought down the list and had been assured the charges had been added. I also pointed out that there was possibly some confusion by the receptionist because the bar had not been re-stocked. I received a very swift response apologizing for the inconvenience and waiving the charge. A simple gesture that was appreciated and indicates the overall very good quality of service in this excellent hotel.
- Official Description (provided by the hotel):
- Shangri-La Hotel, Beijing is ideally locally located on the West Third-Ring Road which is the gateway to your historical exploration of the capital city such as Great Wall, Summer Palace, Fragrance Mountain, Tiananmen Square, Lama Temple, Hutongs, Houhai Bar Street and many more. The hotel is also in the heart of financial and technological district and within close proximity to renowned universities like Tsing Hua University, Peking University, Renmin University, etc. Access to and from the international airport is approximately 30 minutes by car and two subway stations are close by. ... more less
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- Also Known As:
- Shangri La Hotel Beijing
- Shangri La Beijing