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Reviewed 29 August 2012

We stayed almost two weeks. By the end of the first day the staff knew our names, knew that i drank black coffee, knew that my wife drank earl gray tea. By the end of the second day they knew our preferences for table location and our room number. This is good in a boutique hotel but extraordinary in a large hotel, and even more extraordinary in a large multi-tower hotel that is part of a large chain. The level of attention to guests was remarkable. My wife coveted one of their silver plated tea strainers, a copy of a much more expensive sterling strainer that she never quite let herself buy in London; the waitress saw her admiring the strainer a couple of mornings and the next morning allowed her to purchase one from the hotel's stock. We found the level of English from all of the staff to be vastly improved from a previous visit. I plan to stay again when I make a month-long trip back to Beijing. The location is a little secluded; alternatively, the hotel's restaurants are very good, there are several good restaurants a short taxi ride away, and the hotel's surrounding gardens ensures that rooms are quiet at all hours of the night and day, which is not always true in Beijing.

  • Stayed: August 2012, travelled on business
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Thank Professor572
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 August 2012

Stayed one night for business so did not try many amenities. Check-in was great - the person at the entrance took me straight to the room so no need to go to the check-in desk. Rooms not yet tired but seemed a bit out of date. Very good bar downstairs. Did not get a chance to try the breakfast either. Very helpful concierge did everything to perfection.

  • Stayed: August 2012, travelled on business
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1  Thank plunge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 August 2012

Without any hesitation, I must say that this hotel stay was the best my husband and I have ever had. We stayed for 3 nights in April and were upgraded to the Garden Wing with club lounge access. The staff were the most attentive we have ever come across, and provided service well above our expectations. My husband celebrated his birthday during our stay and was given a birthday cake (complete with singing waitresses!).
The Garden Wing appears to be quite new with spacious rooms equiped with clean, modern furnishings. The room was stocked each morning with fresh fruit and L'Occitane products refreshed in the bathrooms. Concierge were very helpful in recommending a reputable local restaurant and organising taxi's when required. Though we only had 3 nights at the hotel, the experience was a definite highlight of our 10 night holiday (throughout Hong Kong, China and Macau). The Japanese restaurant (Nishimura) is also worth trying if staying at the hotel. Reasonable prices and authentic cuisine. Walking through the hotel gardens is also a must - a little piece of tranquility in the heart of Beijing.
Thanks Shangri-La Beijing - you are AMAZING!

Room Tip: Choose the Garden Wing - the extra service, breakfast and all day snack bar makes it good value
  • Stayed: April 2012, travelled as a couple
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Thank eternalgringo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 August 2012

I'll start off by saying this hotel has one of the premier health clubs, including a spacious swimming pool, outstanding spa facilities in the changing rooms. Being an aficionado of hotel swimming, with years of experience to boot, the 25m indoor built in pool left nothing to be desired as a place to lap away the hassles and worries of a big city. Excellent spa facilities include jacuzzis, sauna, steam room and "tropic/arctic" environmental showers in the changing rooms with plenty of room for dressing, grooming and relaxation. A large and beautifully landscaped traditional Chinese garden punctuates the tranquil scenery outside the Shangri-la's main dining room, through spacious picture windows.

Room Tip: This hotel is a bit far from the nearest Beijing Metro stop, at the Beijing Zoo.
  • Stayed: February 2012, travelled on business
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Thank BZT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 August 2012

The hotel it self is phenomenal, their restaurant doesn't have the best food ever but is a nice restaurant and being honest it is hard to find good food in China any ways, but the chef was very kind to make our special order so I will rate their restaurant as excellent, the hotel building is very impressive and the rooms are very warm and accommodating all though they could really improve they bathrooms for the amount of money that we pay, prices are very high and if we are paying a high price, we expect everything in order, we didn't like their baths, they need to be replace, also I think a hotel like this should have a hair salon, besides all this the hotel was very good.

  • Stayed: August 2012, travelled on business
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Thank alepaleich
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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