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Reviews (1,714)
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All reviewsangus grillforbidden cityclub floorwalking distanceexcellent locationcentral locationwangfujing areanight marketconcierge teamchinese restaurantbreakfast buffetshopping streetbit datedfree internetlobby barhotel is greattourist attractions
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Reviewed 26 December 2012

We, 21 family members and friends spent six nights here and it was indeed a hotel that suited our needs. It came with connecting rooms and very nice comfortable beds. The shopping areas were just a stone throw away and we could access easily to the food streets and book stores despite the cold winter. The hotel was very family friendly and wi-fi connection was free in the lobby area. The staffs were approachable and communicated very well in English. The only issue was that the rooms (facing interior) were very stuffy for me and my family during the winter. However the hotel was kind enough to offer other rooms facing the main road even it was already close to midnight on our first night. The staffs also helped to open the windows after our relentless requests for some fresh air. High marks also for breakfast and I personally witnessed the manager ensuring the food supply, checking around and even snapped a picture with his handphone when he discovered that a door to the kitchen was not working properly.

Room Tip: I would suggest to have a room facing the outside especially the winter season. However this maybe my personal preference as I need some fresh air even though the air was much colder from the outside. The room which was interior facing would allow the smell of breakfast to come into the room when I left the windows opened.
  • Stayed: December 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
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Thank 7Zebra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPBJwangfujing, Manager at Crowne Plaza Beijing Wangfujing, responded to this reviewResponded 29 December 2012

Dear guest,
Thank you very much for your support and taking the time to share your thoughts about your recent stay at our Hotel on Trip Advisor. We are delighted to read how much you enjoyed your stay and our hotel features among the most wonderful hotels you have stayed in. Thank you for acknowledging the friendliness and attentiveness of our team. It is certainly with great pleasure that we take every opportunity to exceed guest’s expectations and we do hope to ensure your will want to return.
We look forward to an opportunity to welcoming you back to us in the near future.
Best regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 December 2012

It was the first time to visit Beijing and company arranged for accommodation. Hotel looked a little tired but provided everything I wanted specially best services. Upon check-in, felt very warm welcoming and fast check-in at Reception. Concierge was very helpful and courtesy. Print out and explain clearly where my conference venue would be held. Staff at restaurant outlets also very attentive and remembered what I did order before. It was very impressive when I lived far away from home.

  • Stayed: October 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
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Thank Nicolas A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPBJwangfujing, Manager at Crowne Plaza Beijing Wangfujing, responded to this reviewResponded 27 December 2012

Dear Guest,
Greetings from Crowne Plaza Beijing Wangfujing! We appreciate you choosing our hotel as your home away from home. We appreciate your positive comments with regards to our hotel. We are also very happy to know that our colleagues were helpful during your stay. Thank you for your sincere comments and we will continue to provide excellent service in the future.
Once again, thank you for your feedback and I do hope we have opportunity to welcome you again.
Kind regards.

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Reviewed 19 December 2012

I was with my family for several days in November. It was fun. Our hotel and tour booked in package. It's good deal! Hotel location was great in Wangfujing Street in downtown and closed to either subway, convenient stores and restaurants etc. Rooms facilities are outed but adequate. Even Gym is very small, offering everything. Front desk staff are efficient and knowledgeable. You can look for them anytime u have queries. Sometimes they might not know but they can find somebody to help u solve out. Angus Grill restaurant in hotel very good&service very attentive. Would definitely recommend!!

Stayed: November 2012, travelled with family
Thank Subaru K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPBJwangfujing, Manager at Crowne Plaza Beijing Wangfujing, responded to this reviewResponded 24 December 2012

Dear guest,
Greetings from Crowne Plaza Beijing Wangfujing! We appreciate you choosing our hotel as your home away from home. It’s a great pleasure to learn that the hotel impressed you deeply. We are also very happy to know that our colleagues were helpful during your stay. Thank you for your sincere comments and we will continue to provide excellent service in the future.
Once again, thank you for your feedback and I do hope we have opportunity to welcome you again.
Kind regards.

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Reviewed 19 December 2012

This hotel has all the reasons why I should never come back
The hotel is very far from anything important in Beijing, It hasn't been updated for a very long time the furniture are outdated in bad shape the chairs wobble and seem they are going to collapse any minute the bath is appalling filthy and paint peeling from e few places, check in and check out took years... the service was terrible, the bed not so comfortable and the carpet in the room stained, the service in the Business center was like get "out and leave now i am very busy doing something else...."
Very disappointing! wont come back!

  • Stayed: December 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
4  Thank Mashgiach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPBJwangfujing, Manager at Crowne Plaza Beijing Wangfujing, responded to this reviewResponded 24 December 2012

Dear guest,

Thank you for staying at the Crowne Plaza Beijing Wangfujing and for taking the time to share your experience. At the same time, we would like to apologise for the discomfort and unhappiness experienced in our hotel. We have taken up the matter with the hotel management team. Thank you for bringing this matter to our attention, after all it is only through comments such as yours that we can only hope to improve our services and facilities. Our hotel is not new, so the facilities are a little out of date, but please rest assured that appropriate steps are being taken to improve in the near future. We will continue to provide training to our staff, as we always do to keep improving the service standard, we hope this incident did not mar your overall impression of the Crown Plaza Brand. Moreover, I hope take this opportunity to give a brief introduction regarding our hotel location. Our hotel is located right in the center of the city on Wangfujing Street, which is one of Beijing’s largest shopping districts, you're just 8 minutes' walk from Wangfujing subway station, 15 minutes to the Forbidden City and also 5 minutes from the popular food street. Hope you will give us another opportunity of welcoming you back.
Best regards.

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Reviewed 17 December 2012

If you are looking for something clean, comfortable with a slight whiff of luxury which leaves you feeling relaxed without breaking the bank then this is the place for you. Rooms were very spacious and clean although the hotel is not brand new by any means. The swimming pool and gym are small but very adequate. The breakfast was mind-boggling in its range and an experience in itself. Being close to Christmas, the lobby was spectacular with even a genuine edible ginger bread house! No signs of Hansel and Gretl! They must have checked out already.

Stayed: December 2012, travelled with friends
1  Thank DoctorVini
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPBJwangfujing, Manager at Crowne Plaza Beijing Wangfujing, responded to this reviewResponded 19 December 2012

Dear guest,
Thank you for staying at the Crowne Plaza Beijing Wangfujing and for taking the time to share your experience. We appreciate your positive comments with regards to our hotel. It is only through comments that we can only hope to improve our services and facilities.

Once again, thank you for your feedback and we look forward to welcoming you back to your new home in Beijing in the not too distant future.

Kind regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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