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“Clean and comfortable retreat in Beijing”

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Crowne Plaza Beijing Wangfujing
Ranked #67 of 6,527 Hotels in Beijing
Reviewed 26 December 2012

My fiance and I just spent the last 3 days of our trip to China in Beijing. Crowne Plaza was recommended by our tour agency and we picked it because of its Wangfujing location, which is a popular shopping and dining district close to many main attractions in Beijing. Within walking distance, the hotel is located close to Beijing's famous snack/eatery street where 30-50 street carts line up to sell an gasping breath of fast foods from steamed dumplings to skewered starfish. For the shoppers, there are high-end stores like Burberry and Zara as well as Chinese brand stores down the street that visitors can walk to. We enjoyed the cafe bars, tea bars, and drinking bars along this street that offer a cozy respite for shoppers and locals taking a romantic stroll down the road.

The hotel lobby is impressively clean, expansive with a courtyard feeling. We stayed here during Christmas season, so the lobby was nicely furnished with a Christmas tree, gingerbread houses, a grand piano with nightly live performances for guests to enjoy while they utilize the lounge area for meetings, gatherings, and free wifi usage.

Checking-in was an effortness process, as the staff members quickly sought to open a new counter to welcome us so that we did not have to wait in line. We also appreciated that, unlike most large hotels, the wait for the elevators was always minimal.

Our room was well designed, spacious, with a desk and lounge chair to relax. The bed is hard as typical of almost any hotel beds in China, but the sheets were soft. The bathroom was clean and well-maintained with plushy towels. Complete with amenities you'd expect from a 5-star hotel. The fitness area is not 24 hours, but it is open for 16 hours a day. The gym has basic cardio machines such as the trusted treadmills (and they work!), ellipticals, bikes, and dumbells up to 55lbs. There are also a couple of benches and multifunctional weight systems for those who are more serious about weight-training. There is also an indoor swimming pool, which we did not have enough time to enjoy.

Lastly, no review about China is complete without commenting on food. Breakfast buffet was fresh and has many cooking stations. I recommend booking your room with breakfast included rather than to pay separately. There are 3 restaurants on the property. Dinner at the Chinese restaurant seems to be a popular place in Beijing, even our tour guide recommended for us to try their Peking duck. And had we been duck consumers, we would've gladly taken his advice. Nevertheless, we enjoyed a made-to-order dinner at the restaurant that was savory and well-attended to. The Angus Grill at the hotel is marketed towards tourists who want to shell out big cash for burgers and "steak." We were not impressed with the menu, but to each their own. There are also a number of good restaurants within 1/2 mile from the hotel.

Overall, we had a comfortable stay at the Crown Plaza. It's a clean respite from the bustling city. It sets a standard for Crown Plaza hotels internationally. We'd stay at this hotel again on our next trip to Beijing!

  • Stayed: December 2012, travelled as a couple
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2  Thank yeishi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPBJwangfujing, Manager at Crowne Plaza Beijing Wangfujing, responded to this reviewResponded 27 December 2012

Dear guest,
Greetings from Crowne Plaza Beijing Wangfujing! We appreciate you choosing our hotel as your new home away from home. It’s a great pleasure to learn that the hotel impressed you deeply. Thank you for your comments and we will continue to provide excellent service in the future. We do hope we have the opportunity to welcome you again.
Kind regards.

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Reviewed 26 December 2012

We, 21 family members and friends spent six nights here and it was indeed a hotel that suited our needs. It came with connecting rooms and very nice comfortable beds. The shopping areas were just a stone throw away and we could access easily to the food streets and book stores despite the cold winter. The hotel was very family friendly and wi-fi connection was free in the lobby area. The staffs were approachable and communicated very well in English. The only issue was that the rooms (facing interior) were very stuffy for me and my family during the winter. However the hotel was kind enough to offer other rooms facing the main road even it was already close to midnight on our first night. The staffs also helped to open the windows after our relentless requests for some fresh air. High marks also for breakfast and I personally witnessed the manager ensuring the food supply, checking around and even snapped a picture with his handphone when he discovered that a door to the kitchen was not working properly.

Room Tip: I would suggest to have a room facing the outside especially the winter season. However this maybe m...
  • Stayed: December 2012, travelled with family
    • Value
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Thank 7Zebra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPBJwangfujing, Manager at Crowne Plaza Beijing Wangfujing, responded to this reviewResponded 29 December 2012

Dear guest,
Thank you very much for your support and taking the time to share your thoughts about your recent stay at our Hotel on Trip Advisor. We are delighted to read how much you enjoyed your stay and our hotel features among the most wonderful hotels you have stayed in. Thank you for acknowledging the friendliness and attentiveness of our team. It is certainly with great pleasure that we take every opportunity to exceed guest’s expectations and we do hope to ensure your will want to return.
We look forward to an opportunity to welcoming you back to us in the near future.
Best regards.

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Reviewed 23 December 2012

It was the first time to visit Beijing and company arranged for accommodation. Hotel looked a little tired but provided everything I wanted specially best services. Upon check-in, felt very warm welcoming and fast check-in at Reception. Concierge was very helpful and courtesy. Print out and explain clearly where my conference venue would be held. Staff at restaurant outlets also very attentive and remembered what I did order before. It was very impressive when I lived far away from home.

  • Stayed: October 2012, travelled on business
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Thank Nicolas A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPBJwangfujing, Manager at Crowne Plaza Beijing Wangfujing, responded to this reviewResponded 27 December 2012

Dear Guest,
Greetings from Crowne Plaza Beijing Wangfujing! We appreciate you choosing our hotel as your home away from home. We appreciate your positive comments with regards to our hotel. We are also very happy to know that our colleagues were helpful during your stay. Thank you for your sincere comments and we will continue to provide excellent service in the future.
Once again, thank you for your feedback and I do hope we have opportunity to welcome you again.
Kind regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 December 2012

I was with my family for several days in November. It was fun. Our hotel and tour booked in package. It's good deal! Hotel location was great in Wangfujing Street in downtown and closed to either subway, convenient stores and restaurants etc. Rooms facilities are outed but adequate. Even Gym is very small, offering everything. Front desk staff are efficient and knowledgeable. You can look for them anytime u have queries. Sometimes they might not know but they can find somebody to help u solve out. Angus Grill restaurant in hotel very good&service very attentive. Would definitely recommend!!

Stayed: November 2012, travelled with family
Thank Subaru K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPBJwangfujing, Manager at Crowne Plaza Beijing Wangfujing, responded to this reviewResponded 24 December 2012

Dear guest,
Greetings from Crowne Plaza Beijing Wangfujing! We appreciate you choosing our hotel as your home away from home. It’s a great pleasure to learn that the hotel impressed you deeply. We are also very happy to know that our colleagues were helpful during your stay. Thank you for your sincere comments and we will continue to provide excellent service in the future.
Once again, thank you for your feedback and I do hope we have opportunity to welcome you again.
Kind regards.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 December 2012

This hotel has all the reasons why I should never come back
The hotel is very far from anything important in Beijing, It hasn't been updated for a very long time the furniture are outdated in bad shape the chairs wobble and seem they are going to collapse any minute the bath is appalling filthy and paint peeling from e few places, check in and check out took years... the service was terrible, the bed not so comfortable and the carpet in the room stained, the service in the Business center was like get "out and leave now i am very busy doing something else...."
Very disappointing! wont come back!

  • Stayed: December 2012, travelled on business
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    • Location
    • Sleep Quality
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    • Cleanliness
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4  Thank Mashgiach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPBJwangfujing, Manager at Crowne Plaza Beijing Wangfujing, responded to this reviewResponded 24 December 2012

Dear guest,

Thank you for staying at the Crowne Plaza Beijing Wangfujing and for taking the time to share your experience. At the same time, we would like to apologise for the discomfort and unhappiness experienced in our hotel. We have taken up the matter with the hotel management team. Thank you for bringing this matter to our attention, after all it is only through comments such as yours that we can only hope to improve our services and facilities. Our hotel is not new, so the facilities are a little out of date, but please rest assured that appropriate steps are being taken to improve in the near future. We will continue to provide training to our staff, as we always do to keep improving the service standard, we hope this incident did not mar your overall impression of the Crown Plaza Brand. Moreover, I hope take this opportunity to give a brief introduction regarding our hotel location. Our hotel is located right in the center of the city on Wangfujing Street, which is one of Beijing’s largest shopping districts, you're just 8 minutes' walk from Wangfujing subway station, 15 minutes to the Forbidden City and also 5 minutes from the popular food street. Hope you will give us another opportunity of welcoming you back.
Best regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Crowne Plaza Beijing Wangfujing

Address: No.48 Wangfujing Main Street, Dongcheng District, Beijing 100006, China
Phone Number:
Region: China > Beijing > Tian'anmen / Wangfujing
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#55 Family Hotel in Beijing
#59 Luxury Hotel in Beijing
#80 Business Hotel in Beijing
#81 Best Value Hotel in Beijing
Price Range: RM427 - RM692 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Crowne Plaza Beijing Wangfujing 4.5*
Number of rooms: 359
Official Description (provided by the hotel):
Set on bustling Wangfujing Avenue, Crowne Plaza Beijing stands in the heart of the city s vibrant shopping and international business centers, such as Oriental Plaza, Financial Street and CBD. The hotel is Just 45 minutes drive from Beijing International Airport and 15 minutes from Beijing Railway Station with easy highway access to Shenyang, Tianjin and Shijiazhuang. Just a 10-minute stroll or taxi ride will bring you to the magnificent Forbidden City and other historical landmarks including Tiananmen Square, Great Hall of the People, Temple of Heaven and Lama Temple.At each memorable day s end, ours is a familiar, friendly face welcoming you with all the comforts of home. In Beijing, you ll agree that The Place To Meet is Crowne Plaza. ... more   less 
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Also Known As:
Crowne Plaza Beijing Wangfujing Hotel Beijing
Beijing Crowne Plaza
Crown Plaza Beijing
Crowne Plaza Hotel Beijing

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