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Conrad Beijing
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Reviews (617)
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4 - 9 of 617 reviews
Reviewed 3 weeks ago via mobile

Large efficient hotel with hugely attentive service team. The Chapter restaurant was fantastic for late dinner and breakfast was equally good. Comfortable bed and large room with usual style China hotel bathroom.

Stayed: March 2018, travelled on business
Thank Jon Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Conrad_Beijing, General Manager at Conrad Beijing, responded to this reviewResponded 3 weeks ago

Dear Valued Guest,

Warm greetings and thank you for having chosen Conrad Beijing as the hotel of choice and for having taken time to share your feedback in Trip Advisor relating to your recent stay at Conrad Beijing.

We are pleased to learn that you enjoyed your stay and that the guest rooms, the service provided by our Team Members and the restaurant made your stay a memorable and enjoyable experience. It is such a pleasure to receive such positive feedback.

Once again thank you and we look forward to welcoming you back to Conrad Beijing soon.

Kind regards,

Harald Feurstein
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

First time to stay in this luxurious conrad Beijing hotel and it does surprise and inspire guests! Top notched service from FRont office and housekeeping is as good as one would expect from a Conrad! If one enjoys bathtub, their bath menu is highly recommended! The service attendant would come and prepare your preferred bath type to help you relax and rejuvenate! This is nothing on additional cost and it does enhance my Stay experience!!!
Restaurant is another major highlight of the stay! The library inspired theme is definitely one of a kind and the food quality is nothing but the best!!! Egg Benedict is one of the best I ever had! All the elements in this hotel are really exceptional!

Stayed: February 2018, travelled as a couple
Thank sumkai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Conrad_Beijing, General Manager at Conrad Beijing, responded to this reviewResponded 3 weeks ago

Dear Valued Guest,

Warm greetings and thank you for having chosen Conrad Beijing as the hotel of choice and for having taken time to share your feedback in Trip Advisor relating to your recent stay at Conrad Beijing.

We are pleased to learn that you enjoyed your stay and that the guest rooms, the service provided by our Team Members and the restaurant made your stay a memorable and enjoyable experience. It is such a pleasure to receive such positive feedback.

Once again thank you and we look forward to welcoming you back to Conrad Beijing soon.

Kind regards,

Harald Feurstein
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

Room was large and comfortable, and had adjustable air temperature controls that worked (a rarity in china we subsequently learned from other locations). Executive lounge was well laid out with a great view given its height. Executive manager Haneka was warm and friendly, and a wealth of information, however some of the other staff seemed reluctant to interact with the clientele, but this may have been due to language barriers. We left early on the 3rd morning to travel aroud china and was suprised to find the Conrad had prepared 'takeaway' breakfasts for us. A very nice touch.

  • Stayed: March 2018, travelled with friends
    • Rooms
    • Cleanliness
    • Service
3  Thank trav4go2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Conrad_Beijing, General Manager at Conrad Beijing, responded to this reviewResponded 4 weeks ago

Dear Valued Guest,

Warm greetings and thank you for having chosen Conrad Beijing as the hotel of choice for your recent stay and for taking time to provide us with your valuable feedback.

We are pleased to learn that you enjoyed your stay and that the guest rooms, the Executive Lounge and the service provided by our Team Members especially Haneka made your stay a memorable and enjoyable experience. It is such a pleasure to receive such positive feedback

Once again thank you and we look forward to welcoming you back to Conrad Beijing soon.


Kind regards,

Harald Feurstein
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

I'm currently here on a business trip with colleagues. My colleague had arranged for additional expedited services from the airport to the hotel, but it was not fulfilled despite her confirming via email and verbally with the concierge ahead of our arrival (at least a week or two in advance). It resulted in unmet expectations which we are not accustomed to getting from a five-star property. It would have been helpful if the concierge had doublechecked to ensure no misunderstanding. I think it was good that the hotel staff attempted some service recovery but only tried to give it for my colleague instead of the whole team that were impacted by the poor service.

Personally, I don't appreciate that it was taken for granted that I speak Chinese, despite me looking like one (I don't speak Chinese). There's definitely a communication barrier with the wait staff - even my Chinese-speaking colleague found it difficult to ensure that the wait staff understood our request on the evening we arrived. We asked if it was possible to come into Chapter (the hotel coffeehouse) for a quick bite and some coffee, and it took a while for her to understand that. What I did appreciate however is that the staff tried their best to understand English once they found out that that I do not speak Chinese.

The rooms are large, airy, and luxurious - typical of Asian-based hotels, so US travelers will definitely appreciate this. Well-equipped gym, quite a lovely pool, and a decent breakfast spread - though the bacon could be crispier. Eggs were lovely though.

  • Stayed: March 2018, travelled on business
    • Value
    • Location
    • Service
Thank dommiec
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Conrad_Beijing, General Manager at Conrad Beijing, responded to this reviewResponded 4 weeks ago

Dear Valued Guest,

Warm greetings and thank you for having chosen Conrad Beijing as the hotel of choice and for having taken time to share your feedback in Trip Advisor relating to your recent stay at Conrad Beijing.

We are pleased to learn that you found the features of our hotel, especially our guest rooms, the gym, and the breakfast to your satisfaction. At the same time, we also noted your comments on Concierge and the communication issue with the team member. We have shared your comments with the Department Heads concerned for improvement. Please rest assured that we will constantly improve so that all our valued guests will experience the best possible standards of product and service at our hotel.

We do hope that we will have the opportunity to welcome you back to Conrad Beijing at some point in the future.

With kind regards,

Harald Feurstein
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

There are so many challenges to doing business or touring Beijing. The distance to the monuments, the ways in which the monuments are laid out for tourists, the traffic, the smog, the bad taxi drivers, the inconvenient subway system--the list might be multiplied indefinitely. So it is nice to see that in a city that is bursting at the seams with people and the mayhem they cause there are quiet oases of gentility like this. The Executive Lounge staff at the Conrad Beijing is fantastic and seem to love their jobs. They really care about their guests and Haneka, Regina, Betsy, indeed all the staff there go the extra mile to insure that all those in their charge have everything they need to be comfortable. Breakfast in the lounge, or at Chapter, too, is a wonderful way to start the day, and the food and drink selections at tea and evening happy hour change regularly and are more than adequate to stave off any hunger. The lounge has a beautiful view as well, and the nearby park is also a source of endless diversion. The Conrad is slightly out of the central Beijing district in which the cultural monuments are located. But even for tourists the hotel is well worth the slight daily commute to the tourist attractions. And for business travelers the hotel's location in the Central Business District makes it an ideal destination. For both tourists and businessmen, the neighborhood is filled with many great restaurants.

  • Stayed: March 2018, travelled with friends
    • Value
    • Location
    • Service
Thank Philip S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Conrad_Beijing, General Manager at Conrad Beijing, responded to this reviewResponded 4 weeks ago

Dear Valued Guest,

Warm greetings and thank you for having chosen Conrad Beijing as the hotel of choice for your recent stay and for taking time to provide us with your valuable feedback.

We are pleased to learn that you enjoyed your stay and that the location, the Executive Lounge and the service provided by our Team Members Haneka, Regina and Betsy made your stay a memorable and enjoyable experience. It is such a pleasure to receive such positive feedback.

Our separate correspondence on some of the concerns you have kindly highlighted refers.

Once again thank you and we look forward to welcoming you back to Conrad Beijing soon.

Kind regards,

Harald Feurstein
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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