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“Gem of a place in a concrete and glass jungle”

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Sofitel Wanda Beijing
Ranked #47 of 6,568 Hotels in Beijing
Certificate of Excellence
Reviewed 24 May 2012

This is an excellent hotel in a very good location, within ready access to Tianaman Square and other tourist features. Externally the building is unassuming and is set back from the main road hence noise levels are negligible. Service is excellent and as we were upgraded to a Club Room we were looked after very well.

  • Stayed: May 2012, travelled as a couple
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Thank Eaa1947
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daniel F, Manager at Sofitel Wanda Beijing, responded to this reviewResponded 29 May 2012

Dear Valued Guest,

Bonjour!

Thank you for telling us about your Magnifique Journey in Sofitel Wanda Beijing. It is our pleasure to receive positive comments from our guests.

I will share your feedback with my team which will serve as an encouragment for a future improvement.

Thank you for sharing and looking forward to welcoming you back soon.

Daniel FANG
Director Of Quality

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688 - 692 of 1,591 reviews

Reviewed 21 May 2012

  • Stayed: May 2012, travelled on business
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1  Thank Gibbsontan
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Daniel F, Manager at Sofitel Wanda Beijing, responded to this reviewResponded 29 May 2012

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Reviewed 12 May 2012

  • Stayed: May 2012, travelled solo
    • Value
    • Location
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    • Service
Thank tonilwc
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Daniel F, Manager at Sofitel Wanda Beijing, responded to this reviewResponded 16 May 2012

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Reviewed 6 May 2012

The 5 stars hotel need improve the rooms if likes keep the title. I found some problems with the hand shower that not kept on the position and the top shower was with several holes obstructed; and the wifi internet doesn´t worked at morning of my second day inn as well as the others days, the internet wasn´t able to reproduce videos, even the websites without "control".
I cannot judge about the location in large view because the hotel localization is convenient to me, closely headquarter of my company. I have no complains about the sleep quality, check in / check out service, cleanliness of room and common area of hotel as well as didn´t tried the spa.
The breakfast is amazing! You have so many options and can cover all kind of tastes but is expensive as well as the rate room.

  • Stayed: May 2012, travelled solo
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Thank Yuri_Capi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daniel F, Manager at Sofitel Wanda Beijing, responded to this reviewResponded 7 May 2012

Dear Valued Guest,

Thank you for telling us about your experience at the Sofitel Wanda Beijing. We are truly sorry that the room facility did not work during your stay and we have our specific plan to maintain every guest rooms.

I will share your comments with our restaurant team which I believe it will serve as an encouragement for us for future improvements.

We appreciate you share your concerns and we are delighted to welcome you back again in the near future.

Daniel FANG
Director Of Quality
doq@sofitelwandabj.com

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Reviewed 3 May 2012

This is a international 5 star hotel and you cannot fault the rooms or amenities. THe rooms are very comfortable and furnished to a high standard.

So what lets it down:
1. Our check-in experience was lacking. We are pre-booked on the Accor site so all the information is there. But given the time it took, and the puzzled looks from the reception staff you would have thought we had walked in off the street with a fistful of used Yuan.
2. Check out was as painful - much peering at the computer screen and chat

So lets train the receptions staff and lets get the desks manned at busy periods.

Breakfast was a good selection and buffet but again service haphazard. May be you had a cup, may be not,. May be a cup maybe not. And butter that was a lottery !

Finally - and this is not the hotel's issue - beware that the hotel is located in the CBD and there are no alternative eating choices in walking distance unless you want fast food. The hotel does offer good restaurants but international prices

  • Stayed: April 2012, travelled as a couple
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1  Thank TrevorHK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daniel F, Manager at Sofitel Wanda Beijing, responded to this reviewResponded 7 May 2012

Dear Valued Guest,

Thank you for telling us about your experience at the Sofitel Wanda Beijing. I am sorry that it did meet your expectation, please accept our sincere apologies.

What happened to you is not a typical Sofitel level of services, while we always strive for superior service to our customers. Therefore, your feedback is very important for us, which allows us to take appropriate actions to rectify those gaps.

There are nice restaurants around the CBD area, as well as inside the hotel, if you consult with our hotel concierge, the Clefs D'or will be very pleased at your service.

We appreciate you share your concerns and we are delighted to welcome you back in the near future.

Daniel FANG
Director Of Quality
doq@sofitelwandabj.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sofitel Wanda Beijing

Address: Tower C Wanda Plaza-No.93 Jianguo Road, Chaoyang District, Beijing 100022, China
Phone Number:
Region: China > Beijing > Guomao
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#28 Spa Hotel in Beijing
#32 Business Hotel in Beijing
#34 Romantic Hotel in Beijing
#43 Luxury Hotel in Beijing
#119 Best Value Hotel in Beijing
Price Range: RM539 - RM939 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel Wanda Beijing 5*
Number of rooms: 417
Official Description (provided by the hotel):
A glamorous Beijing CBD hotel Sofitel Wanda Beijing accommodates guests in fabulous style in the heart of the central business district. The luxury hotel is located only 30 minutes from Beijing Capital International Airport via expressway.Choose from 417 designer rooms and suites blending contemporary French elegance and Chinese inspiration. Modern design and indulgences treat guests to memorable stays.Dine on haute cuisine in French Chinese Japanese and international restaurants. Luxuriate in the stunning lobby lounge. Discover serenity in the spa and energy in the swimming pool and fitness centre.Sofitel Wanda Beijing is a favourite 5-star Beijing hotel for events - from weddings to meetings conferences and other special occasions. An extravagant ballroom and 10 meeting rooms host memorable moments with a Sofitel touch. ... more   less 
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Also Known As:
Sofitel Wanda Beijing Hotel Beijing
Accor Wanda Beijing
Sofitel Beijing
Beijing Sofitel

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