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All reviewssofitel beijingsofitel brandstar hotelthe club loungeplatinum memberbeautiful hotelhotel experiencesilk marketbusiness districtexecutive floorrooms are largebuffet breakfastsubway stationbusiness hotelforbidden citywalmartsofitels
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Reviewed 21 May 2012

  • Stayed: May 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Daniel F, Manager at Wanda Vista Beijing, responded to this reviewResponded 29 May 2012

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 12 May 2012

  • Stayed: May 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Daniel F, Manager at Wanda Vista Beijing, responded to this reviewResponded 16 May 2012

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 6 May 2012

The 5 stars hotel need improve the rooms if likes keep the title. I found some problems with the hand shower that not kept on the position and the top shower was with several holes obstructed; and the wifi internet doesn´t worked at morning of my second day inn as well as the others days, the internet wasn´t able to reproduce videos, even the websites without "control".
I cannot judge about the location in large view because the hotel localization is convenient to me, closely headquarter of my company. I have no complains about the sleep quality, check in / check out service, cleanliness of room and common area of hotel as well as didn´t tried the spa.
The breakfast is amazing! You have so many options and can cover all kind of tastes but is expensive as well as the rate room.

  • Stayed: May 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Yuri_Capi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daniel F, Manager at Wanda Vista Beijing, responded to this reviewResponded 7 May 2012

Dear Valued Guest,

Thank you for telling us about your experience at the Sofitel Wanda Beijing. We are truly sorry that the room facility did not work during your stay and we have our specific plan to maintain every guest rooms.

I will share your comments with our restaurant team which I believe it will serve as an encouragement for us for future improvements.

We appreciate you share your concerns and we are delighted to welcome you back again in the near future.

Daniel FANG
Director Of Quality
doq@sofitelwandabj.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 May 2012

This is a international 5 star hotel and you cannot fault the rooms or amenities. THe rooms are very comfortable and furnished to a high standard.

So what lets it down:
1. Our check-in experience was lacking. We are pre-booked on the Accor site so all the information is there. But given the time it took, and the puzzled looks from the reception staff you would have thought we had walked in off the street with a fistful of used Yuan.
2. Check out was as painful - much peering at the computer screen and chat

So lets train the receptions staff and lets get the desks manned at busy periods.

Breakfast was a good selection and buffet but again service haphazard. May be you had a cup, may be not,. May be a cup maybe not. And butter that was a lottery !

Finally - and this is not the hotel's issue - beware that the hotel is located in the CBD and there are no alternative eating choices in walking distance unless you want fast food. The hotel does offer good restaurants but international prices

  • Stayed: April 2012, travelled as a couple
    • Value
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1  Thank TrevorHK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daniel F, Manager at Wanda Vista Beijing, responded to this reviewResponded 7 May 2012

Dear Valued Guest,

Thank you for telling us about your experience at the Sofitel Wanda Beijing. I am sorry that it did meet your expectation, please accept our sincere apologies.

What happened to you is not a typical Sofitel level of services, while we always strive for superior service to our customers. Therefore, your feedback is very important for us, which allows us to take appropriate actions to rectify those gaps.

There are nice restaurants around the CBD area, as well as inside the hotel, if you consult with our hotel concierge, the Clefs D'or will be very pleased at your service.

We appreciate you share your concerns and we are delighted to welcome you back in the near future.

Daniel FANG
Director Of Quality
doq@sofitelwandabj.com

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Reviewed 28 April 2012

I just stayed 3 nights at the Sofitel Wanda Beijing, and the hotel really is lovely. It's so modern, the rooms are large and well fitted out.

Only drawback was there was construction next to my room which kept me awake one night from 2-3am, and ended up having to change rooms. Make sure you ask for a room away from the construction site.

Taxi from the airport was about RMB85, I got the train back which was a bit faster and was RMB27 including getting the train to the transfer station for the airport express. Would recommend the train from the airport especially if you arrive at peak hour.

Breakfast at Sofitel was rediculously expensive, I think they said RMB280, so I went to the Starbucks which is part of the Wanda complex right next door, that cost around RMB40.

There is a GREAT restaurant over the road (literally) called Hua's which is actually rated as #1 on Trip Advisor too, I had a great meal there with 2 entrees, 2 mains and a bottle of wine for RMB690.

Overall I would recommend this hotel.

  • Stayed: April 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Service
Thank AussieBizTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daniel F, Manager at Wanda Vista Beijing, responded to this reviewResponded 7 May 2012

Dear Valued Guest,

Thank you for telling us about your experience at the Sofitel Wanda Beijing. We are sorry that the construction noises bothered your stay, however, we have closely monitored during the night and would report to local authority for any outstanding issues.

We appreciate you share your concerns and we always strive for the superior service to all of our valuable customers.

Looking forward to welcoming you back in the near future.

Daniel FANG
Director Of Quality

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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