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2,549
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All reviews between flights arrivals hall hong kong airport connecting flight hour layover long layover an early morning flight an overnight stay covered walkway close to the airport the executive lounge convenient location late check your luggage club floor airport express free shuttle
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Reviewed 5 weeks ago

All services provided sounds good to me during the stay and the room decoration is comfortable to me as well. But just one thing about the bathroom, as the hotel is a bit old now, the toilet drainage got a bit leakage and caused a bit smell during the time. So I suggest the hotel should keep an eye on those drainage maintenance especially during the time with COVID-19. But overall I do appreciate the services and those arrangements provided. Thanks :>

Date of stay: August 2021
    • Value
    • Location
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    • Service
Review collected in partnership with RegalHotel.com
Thank HoraceYeungYH
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hong Kong Regal Airport Hotel, 總經理 at Regal Airport Hotel, responded to this reviewResponded 4 weeks ago

Dear Guest,
Greetings from the Regal Airport Hotel! We are delighted to learn that you enjoyed our hotel room decoration and your service experience with our associates. Your comments are indeed valuable to us, as they will help us in our committed effort to exceed guest expectations and create value at every encounter.
We sincerely apologize for the inconvenience you have encountered due to the leakage and odor of the toilet drain in your room. Rest assured that we have placed great priority on the point you raised, and that our team has taken the necessary action to rectify it.
Thank you very much and we look forward to having you back at the Regal Airport Hotel.
With warm regards from the Asia's Most Exciting City!
Yours sincerely
John A Girard
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 August 2021

Sincere thanks to all the staff of Regal Airport Hotel during my quarantine period.
Nice, polite, and shown endurance to all the inquiries even though their hands were full.
The view from room is open and wide which allows adequate sunlight to get through.
Hence, no need to switch on the room lightings during the daytime.
There was enough room spacing for simple exercises.
The water closet needs maintenance to the flushing device since dripping sounds could be heard frequently.
The "Siu Mai" and the Croissant from the breakfast were great! However, the Cocktail Bun tasted like a plastic sheet...
Finally, the room WIFI sucks...frequently disconnected automatically, very annoying!
Apart from the said shortcomings, the overall services provided are way above average! Highly recommend to those who needed to receive mandatory quarantine upon returning to Hong Kong.

Date of stay: August 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with RegalHotel.com
Thank Ramky7023
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hong Kong Regal Airport Hotel, 總經理 at Regal Airport Hotel, responded to this reviewResponded 4 weeks ago

Dear Guest,
Greetings from the Regal Airport Hotel! Thank you for taking the time to share your experience with us during your recent stay. We are delighted to learn that you enjoyed our hotel location and your service experience with our associates.
We have taken note of the shortfall of Wifi, which is mainly due to the high usage rate and appropriate measures have been taken to improve it. We greatly appreciate the feedback as we continually strive to improve our service and product. Please allow me to humbly apologize for the disappointing experience you had encountered.
Thank you very much and we look forward to having you back at the Regal Airport Hotel.
With warm regards from the Asia's Most Exciting City!
Yours sincerely
John A Girard

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 August 2021

I booked a Deluxe room (on FL8) for 14-day quarantine. The room provided a garden view, and surprisingly the room above me could house dogs - as I could hear them chatting and moving about everyday.
Food was acceptable, less salty and oily. After the initial 3 meals I requested smaller portion because of the leftover. Breakfast did not impress well. One dinner (8/10) was very disgusting so I ordered from Pizzahut instead. On my birthday the hotel thoughtfully sent a piece of BD cheese cake. So THANK YOU.
What I liked the most is the separate passage for inbound and exiting guests, to minimize contact and possible cross-contamination. And of course, I can use the Express Train to return to the CBDs.

Date of stay: August 2021
    • Value
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    • Rooms
    • Cleanliness
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Review collected in partnership with RegalHotel.com
Thank roamer296
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hong Kong Regal Airport Hotel, 總經理 at Regal Airport Hotel, responded to this reviewResponded 4 weeks ago

Dear Guest,
Thank you for choosing to stay at Regal Airport Hotel and for taking time to share your experience with us during your recent stay. We are delighted to learn that you enjoyed your room accommodation and service experience, especially the special arrangements for birthday cakes, the isolation passages to quarantine guests, and the room landscape.
We would be most honoured if we could once again be of service to you on your next visit and look forward to having you back at the Regal Airport Hotel.
With warm regards from the Asia's Most Exciting City!
Yours sincerely
John A Girard
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 August 2021

I understand this hotel provides the quarantine service, but the overall service is too poor. The food is the worst even for quarantine purpose. Your guests are not prisoners, but guests. The temperature of your refrigerator is also too high to keep the food safe. Some of my food went spoiled because of your refrigerator temperature. The room supplies of this 4 to 5 star hotel is unbelievably poor. I certainly do not recommend this hotel to travelers at all.

Date of stay: August 2021
    • Value
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Review collected in partnership with RegalHotel.com
1  Thank DavidWang2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hong Kong Regal Airport Hotel, 總經理 at Regal Airport Hotel, responded to this reviewResponded 4 weeks ago

Dear Guest,
Thank you for choosing to stay at Regal Airport Hotel and for taking time to share your experience with us during your recent stay. Your comments are indeed valuable to us as we continually strive to improve our service and product. We sincerely apologize for not having lived up to your service delivery expectations especially in terms of food arrangement, in-room amenities and room refrigerator temperature.
We have brought your comments to the attention of the departments responsible. The points you raised will be amongst our foremost considerations. Rest assured we will improve the areas you highlighted as we move forward.
We sincerely hope that in the near future, we will have the opportunity to welcome you again to the Regal Airport Hotel.
With warm regards from the Asia's Most Exciting City!

Yours sincerely
John A Girard
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 August 2021

Nice big rooms.Bigger than most in HK.Deluxe was on top floor-nice views. Almost no noise from outside-dbl glazing. Food was pretty poor-I used foodpanda which helped.Staff were very helpful.
I was thankful for the convenience after 3-4 hors doing test and hold at airport.

Date of stay: August 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with RegalHotel.com
Thank Passport795077
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hong Kong Regal Airport Hotel, 總經理 at Regal Airport Hotel, responded to this reviewResponded 4 weeks ago

Dear Guest,
Greetings from the Regal Airport Hotel!
Thank you for taking the time to share your experience with us during your recent stay.
We are pleased to receive your kind words about the hotel location, room size, room insulation, room view and your service experience with our associates. In addition, we have taken note of your comments on food arrangement.
We will be delighted to welcome you back to our hotel very soon!
With warm regards from the Asia's Most Exciting City!

Yours sincerely
John A Girard
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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