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Reviewed 4 weeks ago via mobile

Loved our mini getaway to the Gold Coast Hotel during Covid. Kids (and adults) were very impressed by the kid themed rooms. We stayed in the Safari Room and the Princess Room. The Hotel has a genuine resort feel to it and we almost felt we were in Thailand! Also very close to a nice beach where the kids can just swim and play sand castles. We will definitely come back!

Date of stay: April 2021
Trip type: Travelled with family
Thank Lovinglifelovingu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 3 weeks ago

Dear Guest,

Thank you for your post and sharing your thoughts on your recent stay with us.
We are grateful for your appreciation and we will continue to deliver quality service to our guest and meet their expectations

We sincerely thank you for being our guest and look forward to welcoming you back here in the near future.

Yours sincerely,
Robert Hon
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

Good in hotel services, but the signages were insufficient. Quite confusing in finding direction inside hotel. Also, the schedule of retail services was unclear, it made us missing the dinning chance in some restaurants.

Date of stay: April 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank eric906hk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 3 weeks ago

Dear Guest,

Thank you for your post and sharing your thoughts on your recent stay with us.
We are grateful for your appreciation and we will continue to deliver quality service to our guest and meet their expectations

We sincerely thank you for being our guest and look forward to welcoming you back here in the near future.

Yours sincerely,
Robert Hon
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

Poor management, after got an queuing number for check-in, still need to wait for another 3 hrs. Reservation staff said swimming pool no need to pre-booked, however, when we got down to the pool, no reservation will not entertain. late check out only give you 30mins more, that's it.

Date of stay: April 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank John W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 3 weeks ago

Dear Guest,

Thank you for your post and taking time to share your thoughts on your recent stay with us.

We are grateful to receive your comments. We will review with our respective departments immediately and make improvement wherever appropriate. It is a great motivation for us to strive for better. Through your constructive comments, we are able to review our operations closely.

Please accept our sincerely appreciation for your kind feedback and we look forward to welcoming you back in the near future.

Yours sincerely,
Robert Hon
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

Goad Coast Hotel is suitable for kids and families to have a wonderful holiday there. Moreover, it has a beach and mall next to the hotel so it is quite convenient to us to stay. I really recommend all of you to have a nice stay there.

Date of stay: April 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank smallpeach94
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 3 weeks ago

Dear Guest,

Thank you for your post and sharing your thoughts on your recent stay with us.
We are grateful for your appreciation and we will continue to deliver quality service to our guest and meet their expectations

We sincerely thank you for being our guest and look forward to welcoming you back here in the near future.

Yours sincerely,
Robert Hon
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

The staffs are very polite and service is good ! I have a great time in this holiday ! The food is good ! The check-in service is good even the man-power is not enough , they try their best to settle the visitors.

Date of stay: April 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank loming0112
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 3 weeks ago

Dear Guest,

Thank you for your post and sharing your thoughts on your recent stay with us.
We are grateful for your appreciation and we will continue to deliver quality service to our guest and meet their expectations

We sincerely thank you for being our guest and look forward to welcoming you back here in the near future.

Yours sincerely,
Robert Hon
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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