Firstly please note that in fairness we had been spoilt with excellent staff, excellent breakfasts and friendliness for two and a half weeks in Vietnam and Cambodia and were probably expecting a lot from the "big & glamorous" Hong Kong.
From the moment we arrived we noticed the difference in attitudes. Here (and I think in fairness throughout Hong Kong) people i.e. staff are busy and focussed and not in any way happy or friendly. Baggage was attended efficiently enough, check-in was equally efficient but brisk/brusque!
Positive point - we wanted a double bed and so were advised we had been upgraded to a family room with two double beds - we were a little "excited".
Take this as a positive or negative but yes we had two double beds - the room however was no bigger (possibly a little smaller than a UK travellodge bedroom and so we needed the bed space to park our suitcases. If we had been travelling with children, then this room would have been entirely inadequate for anything more than one night and preferably if you only had hand luggage.
At breakfast service was similarly brusque and we had to sit at tables with other people rather than on our own - wasn't a particular problem but isn't a positive point and may have been more of a problem for other people.
The breakfast was also gave a lot less choice than we had become accustomed to and was, in my opinion, pretty bland and the european items were mostly mass produced.
The worst point I am afraid was cleanliness. As I thought I had lost a tablet, I had to get down on the floor to look under the beds for it (granted I would not normally do that, but thats not the point!). Under the beds I found a hair scrunchy, a half litre bottle of water, a spare room key (!), a childrens tub of sweets and sundry paper tissues (yuk) and sweet wrappers. I left these on the dresser with a note for the cleaners. However as a note to Management, when I told the receptionist on check-out her reply was "OK". Not exactly the response I expected, nor, I am sure, the one that should be given.
There are no facilities (gym, pool etc) in this hotel but I am sure given the space constraints in HK that this is pretty standard.
On the positive points - this is well-placed for an easy walk to shops and restaurants. Access to public transport is relatively nearby. There was no noise. The toiletries were very nice. It has shuttle facilities to conference centres and so is probably more appealing to delegates & businessmen. The beds, bedding and pillows were very good and we slept well.
As I mentioned our stay was probably tarnished by the comparison to our previous few weeks but there are points in here for Hotel Management and travelling families.
- Official Description (provided by the hotel):
- Dorsett Wanchai, Hong Kong has completed a top-to-bottom overhaul to all its 454 rooms and suites and the hotel lobby. The new lobby welcomes guest with an unexpectedly playful vibe which is apparent on the design elements aimed to captivate one's senses. Each of the newly refurbished room, on the other hand, adopts a meticulous theme including the East-meets-West Victorian and classic Oriental and sleek-contemporary designs to name a few. Refurbished rooms offer a majestic view of the race course adjacent to the hotel, while the redesigned bathrooms feature a refreshing rain shower experience. Every Friday, hotel guests are welcome to join the 'Dorsett Wine Hour' at the lobby during which free flow of wine and canapés are provided. For the kids, there is also a colourfully decorated Candy Bar filled with sweet treats. With a lively neighborhood to explore and a dynamic address amid Wan Chai and Causeway Bay, there is a subway station only an eight-minute stroll away. All hotel guests will be given a specially designed 'Eat & Shop Like A Local' booklet which covers a host of local-recommended eateries and shopping spots in the hotel's neighbourhood, offering guests an authentic Hong Kong experience. The hotel also offers scheduled shuttle services to 16 destinations including Causeway Bay, Wanchai, Central, Admiralty, Quarry Bay and Taikoo. Every guestroom features a portable smart phone for free use inside and outside of the hotel, offering unlimited 3G internet supported by Wi-Fi hotspot sharing function, free local and IDD calls to 9 select countries including Australia, Canada, China, Korea, Japan, Malaysia, Singapore, UK and US. Other facilities include a gymnasium, meeting rooms accommodating up to 200 delegates, a refurbished bar on the lobby level and Dining House serving Cantonese cuisine. Dorsett Wanchai is an environmentally friendly "green" hotel with a 100% smoke-free policy. It is also an Earthcheck Bronze Benchmarked Hotel. ... more less
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- Also Known As:
- Cosmopolitan Hong Kong
- Hong Kong Cosmopolitan Hotel
- Cosmopolitan Hotel Hong Kong
- Dorsett Wanchai, Hong Kong