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“surprisingly good! ”

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Dorsett Wanchai, Hong Kong
Ranked #113 of 727 Hotels in Hong Kong
Certificate of Excellence
Reviewed 2 weeks ago via mobile

We stayed in this hotel for 8days and we’re glad we did. It’s not near the tourist area but everything is still accessible. from the hotel you have the option to walk to different restaurants or take their free shuttle bus to different areas in Hongkong. Travelling with children has never been this easy for our family because we always take their shuttle service. their staff are friendly too. Over all we are really satisfied with our stay. Also, the hotel is nice but the price is okay... great value for your money.

Stayed: May 2017, travelled with family
Thank BeachMum25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DorsettWanchai, General Manager at Dorsett Wanchai, Hong Kong, responded to this reviewResponded 2 weeks ago

Dear Guest,
Thank you for your comments. We are delighted to hear that you had a great stay with us and appreciated our staff and services. In the future we will continue providing the best stay experience to all guests in Dorsett Wanchai, Hong Kong. Look forward to welcoming you back to our hotel soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviewed 3 weeks ago via mobile

Is my 2nd stay in this hotel. Previously was the cosmopolitan. Service is still good. Especially the dining house staff. Kind and helpful as i have a baby for this trip. Breakfast was a good balance of western n chinese choices.

One of the bath towel however had some stain and we called housekeeping to replace for us and it was done immediately.

We enjoyed the freedy mobile service that came along with our hotel stay package. It helped us with WIFI connection and ease of searching around HK itself when we were out.

The free shuttle bus service was among the top reasons I chose this hotel. It goes to HK station where the airport express line is. Hassle free.

I want to say a big thank you to Kelvin the guest service manager who helped me with the search of my wedding ring which i left behind on the 5th day of our stay. He ensured me it was in the room n even double locked our room for security reasons.

Will definitely recommend families with small children. And we will come back to stay again for sure on our next visit to HK.

Thank you very much.

Stayed: November 2017, travelled with family
Thank Melissa C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DorsettWanchai, General Manager at Dorsett Wanchai, Hong Kong, responded to this reviewResponded 3 weeks ago

Dear Melissa,
Thank you for your comments. We are glad to hear that you had a great stay with us and appreciated our location and services. In the future we will continue providing the best stay experience to all guests in Dorsett Wanchai, Hong Kong. Look forward to welcoming you back to our hotel soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

This was our first visit to Hong Kong and the hotel was booked for us by a friend, so we didn’t know what to expect. We were very pleasantly surprised. The reception staff were very friendly and efficient and a special thanks goes to Laurence for the excellent personal attention.

Our room, overlooking the racecourse, was quiet, spacious, clean and comfortable. The cleaning staff did a good job making the room spotless each day.

Breakfast was very good, the food varied and catering for the needs of a wide clientele. We looked forward to breakfast each day of our stay.

The only issue we had with our stay at the hotel was the cost of laundry which was quite exorbitant. Apart from that minor point we thoroughly enjoyed our stay and will be staying there on our next trip to Hong Kong.

Stayed: November 2017, travelled as a couple
Thank Peter H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DorsettWanchai, General Manager at Dorsett Wanchai, Hong Kong, responded to this reviewResponded 3 weeks ago

Dear Peter,
Thank you for your valuable comments. We are delighted to hear that you had a great stay with us and appreciated our services. In the future we will continue providing the best stay experience to all guests in Dorsett Wanchai, Hong Kong. Look forward to welcoming you back to our hotel soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

Stayed at the Dorsett recently for q vacation with friends, the hotel was clean and tidy and staff made every effort to make our stay an enjoyable one.

It's positioned next to the racecourse and a short walk to Wan Chai and Causeway bay. Not MTR station nearby so be prepared to walk or grab a taxi.

Rooms are compact but suitable enough. Lobby/bar area was nice and they offered some entertainment in the evenings.

My biggest frustration/dislike of the hotel was its wifi policy. You were only allowed 1 device for free wifi. I needed to do some work whilst I was there so needed to pay by the hour. In this day and age I find this unacceptable.

Certainly good value for money

Stayed: October 2017, travelled with friends
Thank Kezron40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DorsettWanchai, General Manager at Dorsett Wanchai, Hong Kong, responded to this reviewResponded 3 weeks ago

Dear Guest,
Thank you for your comments. We are happy to hear that you enjoyed your stay with us. Dorsett Wanchai, Hong Kong is located amid Wanchai and Causeway Bay where the closest MTR Station is just in minutes of walk. Your comment on the WiFi policy is well noted for future improvement. In the future we will continue providing the best stay experience to all guests in Dorsett Wanchai, Hong Kong. Look forward to welcoming you back to our hotel soon.

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Reviewed 3 weeks ago

They gave our 4 year old a gift package when we arrived, it was a great start to the trip. They also had a daily free candy basket 4-6 pm. Our family had a large 4 person 6th fl & a tiny 2 person 22fl room. The tiny room was arranged in a way which was comfortable even with 2 day visitors in room. The large room was fine for 4 people and three day visitors though it needs a second chair for the desk. The huge wall size window made the small rooms feel large & not confining. The lower floor room had an half km open field of vision view, which made it pleasant and airy. The upper room looked on the cemetery which was interesting to Westerners. The rooms felt quite private, the privacy & additional blackout curtains worked perfect. Huge and heavy doors still could not keep out the hallway noise. The beds were comfortable with high quality quilt (lots of pillows). The bathroom was a nice size though it needed a fan to keep down humidity and maybe brighter lights by the mirror. Had combined shower-tub with pulsator. The water falling out of the shower was not a problem for us. There was plenty of hot water on the 6th floor, however, the high pipes prevented the hot water from reaching the 22nd floor room. The rooms were newly painted and appeared new like. The differing materials made the room decor very nice though adding a painting is expected for this quality of an hotel. The hotel package included a breakfast buffet, that was great for Westerners. Lots of choices, though the egg station really could not make an omelette. Pastries were much better than I would expect in Asia. The free shuttle was a great value for us, we used it everyday, however, it really only works leaving the hotel and not for the return. They give you a FREE CELLPHONE to use anywhere in Hong Kong. The room had FREE WI-FI, once we got over the difficulty of high-tech set-up, was great for 6 people. The small lobby was well designed and used by everyone. The tiny lobby bar seemed popular. We use their convenient lobby Travel Consultant. We did not wait for Taxis, though we heard some people had to. Front desk and all the staff had fantastic English skills. The manager greeted us twice. Note: there are special discount for little kids.

Liked the location only 1.7km to Wanchai Station. We mostly took the free hotel shuttle everyday to Hong Kong Station to start are activities, except for a taxi to Ocean Park and a bus to Stanley (in front of Sikh temple). Even with 10 days we never made it to Upscale Causeway Bay. Many restaurant near by. Turn left out of the hotel to the Sikh Temple then right across street stairs to the 30 family restaurants near by or just go to the Hennessy Road by the train station for good choices.

Best way to get to the hotel is by (use octopus card purchased at airport) Airport Bus A11 Stop 11 Hennessy-Stewart $40HK/PAX 1hr. Return airport hotel shuttle Causeway Bay walk to A11 Stop 11 Elizabeth House (talk drive into onroute canal road drop and the stop is 3 meter away). Arriving take quick taxi outside bus or walk easy 1.7km by turning right out of bus follow tram track till it turns right across street following right all the way to the hotel. Using a road under pass in front of hotel with elevator.

Room Tip: Rooms facing south east have a great field of vision making them feel very large.
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  • Stayed: October 2017, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank mjdztep
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DorsettWanchai, General Manager at Dorsett Wanchai, Hong Kong, responded to this reviewResponded 3 weeks ago

Dear Guest,
Thank you for your lovely comments. We are delighted to know that you had a great stay with us and appreciated our location and services. In the future we will continue providing the best stay experience to all guests in Dorsett Wanchai, Hong Kong. We look forward to welcoming you back to our hotel soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Dorsett Wanchai, Hong Kong

Address: 387-397 Queen's Road East, Wan Chai, Hong Kong, China (Formerly Cosmopolitan Hotel Hong Kong)
Region: China > Hong Kong > Wan Chai / Causeway Bay
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#50 Family Hotel in Hong Kong
#60 Best Value Hotel in Hong Kong
#77 Romantic Hotel in Hong Kong
#96 Luxury Hotel in Hong Kong
#100 Business Hotel in Hong Kong
Price Range: RM400 - RM1,342 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Dorsett Wanchai, Hong Kong 4.5*
Number of rooms: 454
Official Description (provided by the hotel):
Dorsett Wanchai, Hong Kong has completed a top-to-bottom overhaul to all its 454 rooms and suites and the hotel lobby. The new lobby welcomes guest with an unexpectedly playful vibe which is apparent on the design elements aimed to captivate one's senses. Each of the newly refurbished room, on the other hand, adopts a meticulous theme including the East-meets-West Victorian and classic Oriental and sleek-contemporary designs to name a few. Refurbished rooms offer a majestic view of the race course adjacent to the hotel, while the redesigned bathrooms feature a refreshing rain shower experience. Every Friday, hotel guests are welcome to join the 'Dorsett Wine Hour' at the lobby during which free flow of wine and canapés are provided. For the kids, there is also a colourfully decorated Candy Bar filled with sweet treats. With a lively neighborhood to explore and a dynamic address amid Wan Chai and Causeway Bay, there is a subway station only an eight-minute stroll away. All hotel guests will be given a specially designed 'Eat & Shop Like A Local' booklet which covers a host of local-recommended eateries and shopping spots in the hotel's neighbourhood, offering guests an authentic Hong Kong experience. The hotel also offers scheduled shuttle services to 16 destinations including Causeway Bay, Wanchai, Central, Admiralty, Quarry Bay and Taikoo. Every guestroom features a portable smart phone for free use inside and outside of the hotel, offering unlimited 3G internet supported by Wi-Fi hotspot sharing function, free local and IDD calls to 9 select countries including Australia, Canada, China, Korea, Japan, Malaysia, Singapore, UK and US. Other facilities include a gymnasium, meeting rooms accommodating up to 200 delegates, a refurbished bar on the lobby level and Dining House serving Cantonese cuisine. Dorsett Wanchai is an environmentally friendly "green" hotel with a 100% smoke-free policy. It is also an Earthcheck Bronze Benchmarked Hotel. ... more   less 
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Also Known As:
Cosmopolitan Hong Kong
Hong Kong Cosmopolitan Hotel
Cosmopolitan Hotel Hong Kong
Dorsett Wanchai, Hong Kong

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