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“Average hotel, but great location”
Review of Boracay Uptown

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Boracay Uptown
Ranked #62 of 151 Hotels in Boracay
Reviewed 19 August 2017 via mobile

I spent 5 nights with family there. Great location in Station 2 and close to the D'Mall and good restaurants and cafes around. As the toilet and shower are separated, there is no privacy and we found it difficult to move from one to the other with everybody watching. There are some missing facilities that can improve the quality of stay and make it more convenient (beach shower, staple WiFi, dry walls instead of glass walls to avoid noises). The breakfast is below average and forced me to have it outside (I loved Cafe del Sol which is few minutes walking distance). If I travel again to Boracay, I shall consider other hotels (I found Hennan Regency Resort as a very good candidate).

Stayed: August 2017, travelled with family
Thank AhmedJan76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Raffy M, Director of Sales at Boracay Uptown, responded to this reviewResponded 6 September 2017

Hi AhmedJan76,

Thank you so much for airing your concerns. We do appreciate valued guests informing us of any grievance as we see them as opportunities to improve the standards in service and facilities we ardently wish to maintain. Please accept our sincerest apology for the inconvenience you and your companions went through.

We apologize and thank you for bringing to our attention some of your dissatisfaction's and we deeply appreciate the patience you've extended despite the shortcomings. We also wish that you've somehow enjoyed the rest of the service and facilities we've provided in high hopes that they've in some ways defrayed the displeasure. Much obliged.

Raffy

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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5 - 9 of 252 reviews

Reviewed 4 August 2017

Very recent stay; we got to experience the deluxe room and the premium room. Deluxe room was OK. No major issues; it is just the premium room (near the inifinity pool) was much better - well worth the extra pesos upgrade! Size of the premium room was much better. Hotel's location of course was perfect. It's proximity to everything at Station 2 is ideal. Complimentary breakfast buffet was very good - although we did have to pay half price for our child (2 adults were inclusive). The staff was very accommodating, courteous, professional, and pleasant. I would recomend this hotel for any budget minded traveller seeking beachfront lodging.

Room Tip: Don't expect to see many Kanos, Flips, or Euros here.
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  • Stayed: August 2017, travelled with family
    • Location
    • Cleanliness
    • Service
Thank DrJimmy14612
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Raffy M, Director of Sales at Boracay Uptown, responded to this reviewResponded 6 September 2017

Hi DrJimmy14612,

Thanks for staying with us during your Boracay holiday here in the Philippines.

It's always a pleasure to hear from happy valued guests. This motivates us to maintain the quality of our service and facilities and continue finding ways to further improve, as your satisfaction is indeed our pleasure.

We're looking forward to having you with us again at Boracay Uptown in the near future. Much obliged.

Raffy

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 July 2017 via mobile

I've stayed in Boracay for three nights. I had a good time but I would not choose this hotel if I come again since there were better options. Here are pros and cons imo:
Pros/
- Comfy rooms
-Friendly Staff
-Good location

Cons/
-Bad breakfast, No variety, Not clean, Bad service.
-Horrible room view
-Super slow Wi-Fi


This hotel is for you if you want a good location and comfy room and dont care about breakfast nor wifi.

Stayed: July 2017, travelled with friends
Thank Mohammad A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Raffy M, Director of Sales at Boracay Uptown, responded to this reviewResponded 6 September 2017

Hi Mohammad A,

Thank you so much for airing your concerns. We do appreciate valued guests informing us of any grievance as we see them as opportunities to improve the standards in service and facilities we ardently wish to maintain. Please accept our sincerest apology for the inconvenience you and your companions went through.

We apologize and thank you for bringing to our attention some of your dissatisfaction's and we deeply appreciate the patience you've extended despite the shortcomings. We also wish that you've somehow enjoyed the rest of the service and facilities we've provided in high hopes that they've in some ways defrayed the displeasure. Much obliged.

Raffy

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 July 2017 via mobile

So our company rewarded it's people with a trip to Boracay and they booked this place. It's nicely situated on the front beach in station two so you're at the center of everything. You'd have to walk from the main road to the hotel though for about 10-15 minutes. The rooms we got was big, had two queen sized beds and even a hammock. I requested for extra beds though just so the four of us wouldn't have to share beds and the management happily obliged. So staff were nice and helpful all the way, place was clean and nicely kept too. The only downside I could think of was the food on the buffet. It was so and so. But I guess it doesn't matter 'cause the island provides lots of options on food for you to choose from.

Stayed: June 2017, travelled on business
Thank Henri N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Raffy M, Director of Sales at Boracay Uptown, responded to this reviewResponded 6 September 2017

Hi Henri N,

Thanks for staying with us during your Boracay holiday here in the Philippines.

It's always a pleasure to hear from happy valued guests. This motivates us to maintain the quality of our service and facilities and continue finding ways to further improve, as your satisfaction is indeed our pleasure.

We apologize and thank you for bringing to our attention your view regarding our breakfast. We’ll have our culinary team improve on it. We hope that the rest of our service and amenities somehow defrayed the displeasures you had and appreciate the patience you’ve extended. At any rate, we would love to have you with us again at Boracay Uptown and be grateful for the chance to somehow make it up to you. Much obliged.

Raffy

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 July 2017 via mobile

Stayed here for one night and decided to change hotels.

The location is the only thing going for this place. The hotel is located in the middle of the strip and beach is steps away from the Lobby. Aside from that,the property itself was a letdown. It seems like it was an older hotel which had a slight reno and renamed. The color scheme was like a crayola box, rooms and hallways were dim, elevators were dirty, wifi didn't reach the rooms, and their pool was also a bit small. Some of these could be nitpicks but for the price they were charging, I didn't see the value.

On a positive note the staff were helpful and pleasant.

Stayed: June 2017, travelled as a couple
Thank Brigitte R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Raffy M, Director of Sales at Boracay Uptown, responded to this reviewResponded 6 September 2017

Hi Brigitte R,

Thank you so much for airing your complaints. We do appreciate valued guests informing us of any grievance as we see them as opportunities to improve the standards in service and facilities we ardently wish to maintain. Please accept our sincerest apology for the inconvenience you and your companions went through.

We apologize and thank you for bringing to our attention some of your dissatisfaction's and we deeply appreciate the patience you've extended despite the shortcomings. We also wish that you've somehow enjoyed the rest of the service and facilities we've provided in high hopes that they've in some ways defrayed the displeasure. Much obliged.

Raffy

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Boracay Uptown

Address: | Station 2, White Beach, Balabag, Malay, Aklan Province 5608, Philippines
Region: Philippines > Visayas > Panay Island > Aklan Province > Malay > Boracay
Amenities:
Bar / Lounge Beach Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
Ranked #62 of 151 Hotels in Boracay
Price Range: RM437 - RM927 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Boracay Uptown 4*
Number of rooms: 28
Official Description (provided by the hotel):
Boracay Uptown is the newest beach front resort situated in Station 2 with modern and spacious rooms to offer. Just a few steps away in D'Mall where you can find everything that you need for a wonderful vacation. It boasts a luxurious infinity pool at the roof deck overlooking the beach. ... more   less 
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