Just checked out of a staycation here. Stayed at Tranquility wing Level 4. Check in via Accor desk by Natasha who feels more like dealing with a robot than a person. She couldnt even answer basic questions re shuttle route/timing, can only give what feels like a scripted response and not answering my questions at all.
Room size is average at best, the biggest downside is many non-functional aspects of room, eg half of wall sockets were faulty (cant charge phone) and the aircon control was faulty, pressed on minus sign and temp can either go up or down or aircon turned off inconsistently, caused me some stress in middle of night when i tried to lower temperature but the temp went up instead.
KweeZeen was closed for dinner and we were routed to the Cliff with limited asian menu. we ended up having fries at le bar instead.
Consolation was the nice breakfast in outdoor area and the good service at LeBar despite being manned by 1 person only.
This hotel certainly dont deserve a 5 star rating, more a 3 star.
Guests dont need to check in via TraceTogether at all, no one will care in the hotel lobby if we check in or not. And given the layout, anyone can also walk in & out of bedroom bypassing the main lobby, hence, can also bypass TraceTogether which i find concerning.More
- 1 (844) 631-0595
- Free Wifi
- Room service