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I'm happy this is the hotel I chose because the staff is kind and the room just fits us as a couple and it's clean and I like the room because it's comfortable and I'm thankful to Niziah she gave us what we needed and especially at the front desks.i'm grateful
Dear KRISNA,
Thank you for leaving a five star review and compliments for our lovely hospitality team! We pride ourselves on delivering service from the heart and we have shared your kind recognition with our staff Niziah. We look forward to welcoming you back for another great stay with us!
Warm Regards,
Roland
Guest Experience Executive
Stayed here for a few night.
Price was reasonable, room was perfect size and clean.
Staff were friendly and helpful. Check in and out was quick and the staff helped with my luggage also.
Bed was comfortable, the room had blackout curtains and was quiet so got great sleep while here.
Dear Guest,
Thank you for your five star review! We are happy to hear of your compliments. We strive to provide great value and we are always here to ensure that your stay with us is comfortable. It is a delight to hear we made an impression with the warm hospitality from our Hotel Team! We hope you will think of us the next time you are making a trip to Singapore.
Warm Regards,
Roland
Guest Experience Executive
Clean and comfy room, great location with walking distance to some restaurants. staff are friendly and accommodating. wish to come back again with longer period. Love the area which safe and quite. recommended and a place to choose while in Singapore and only 10 minutes drive to Fullerton point (Merlion Area)
Dear Widi,
We are pleased to hear that you had a great time staying with us and have awarded us a perfect score! Your kind compliments and recommendations will motivate us to do even better to delight our guests and create a memorable experience for all. We hope you had a great time touring Singapore and look forward to seeing you again soon.
Warm Regards,
Stanley
Guest Relations Executive
For a budget hotel, the price is reasonable and the room equipment is decent. However, there were a lot of cockroaches ranging from small to big, in the bed, on the walls and even in the toilet! We kept killing them during our stay but they kept coming back, and even left us bites. Even after room service passed, there were still dead ones on the floor. The towels and the hallways had a weird smell, but the staff was friendly. At first we didn't know this used to be the center of the red light district, but we soon found out as we saw the area seemed to be only 85% of men, and as women we were looked at really weirdly in the streets at any point of the day.
Dear Pauline,
Thank you for staying with us.
We are sorry to hear that your hotel experience could have been better. Our hotel is engaging in ongoing pest control processes to minimise and eliminate this concern for our guests. Our Housekeeping team have been working hard to address the odour concern as well.
Singapore is an extremely safe country, regardless of the time of day or any of our locales. Geylang cultural district is also well known for its culinary reputation - be sure to ask for recommendations or tips for best food to try while in the vicinity of our hotel from my colleagues at the front desk.
Best Regards,
Thaddaeus
Guest Experience Executive
Please change the check in time. Because it's not fair time. We wait until 3 o'clock to check in. So long for my family to wait. For staff ,service and another else is good. Recommended for stay with family
Dear Tony,
Thank you for your feedback.
I wished to clarify that similar to many of the hotels worldwide, the check in time at this property is 1500hrs. Complimentary early check in can be granted from 1300hrs, subject to the hotel's availability. In the event the room is unavailable, you are welcome to use the hotel's complimentary luggage storage service and return later for your check in. As the hotel had experienced heavy occupancy at the time of your arrival, the room was only made available at 1500hrs.
On the other hand, it is heart-warming to hear that your stay with us was a comfortable one and you had been impressed with our rooms and staff members.
I look forward to welcoming you back to our hotel in the future.
Regards,
Jack Chee
Senior Customer Relations Manager
