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Reviews (6,887)
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Reviewed 30 March 2018

  • Stayed: March 2018, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
ibisBencoolenSG, Quality Services at Ibis Singapore on Bencoolen, responded to this reviewResponded 2 April 2018

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Reviewed 29 March 2018 via mobile

Singapore hotel price can not be compared to other SEA hotel prices. With the budget we had, it had a great location, near the Indian district and the Arabic district. Therefore, food was no problem. They even had a Chinese open concept restaurant always open and really busy. I think that meant food was good, though I did not had the chance to try it. Just visited Singapore for a couple of days.

Once, we walked from the hotel to Marina Bay. It's about a bit more than 30 min walk. But because the weather was great and the walkways are so confortable to walk it's really nice to have that experience.

In conclusion, the pictures people have posted about the simplicity of the hotel is what you get. So for the price, location , cleanliness, space and comfy bed it was great for us (me and hubby).

Stayed: March 2018, travelled as a couple
Thank Doris C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ibisBencoolenSG, Quality Services at Ibis Singapore on Bencoolen, responded to this reviewResponded 2 April 2018

Dear Doris C,

On behalf of Ibis Singapore on Bencoolen, thank you for your kind recommendation on TripAdvisor. It was a pleasure hosting you and we are so pleased to hear that our strategic location at the heart of the City served you well during your stay with us. Feel free to contact us, we would be delighted to give you more tips on your next visit here in Singapore!

Kind Regards,
Carissa – Quality Services

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Reviewed 28 March 2018

It was my first time in Singapore, I was on a 4 day lay over while travelling to New Zealand and spent 3 nights at this hotel. Having arrived well before the 2pm check-in time at 7am, the staff persevered in making sure my room was ready, funny thing is that I actually fell asleep on the lobby sofa and a member of staff woke me up at around 8:30 am to tell me my room was ready.

This hotel is conveniently situated in the heart of Singapore, only 10 minute subway ride to Marina Bay Sands and Chinatown.

The staff in general were very helpful and kind. The food was average, kind of what I expected from a hotel like Ibis. All-in-all, a very good stay and would stay here again.

  • Stayed: March 2018, travelled solo
    • Location
    • Sleep Quality
    • Service
Thank Connor E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ibisBencoolenSG, Quality Services at Ibis Singapore on Bencoolen, responded to this reviewResponded 29 March 2018

Dear Connor E,

Thank you for choosing Ibis Singapore on Bencoolen as your choice of accommodation!

We are so pleased to hear that you had an enjoyable stay at Ibis and appreciated our strategic location at the heart of the city. Feel free to contact us, we would be delighted to provide you with more tips during your next stay in Singapore!

We look forward to welcoming you at our hotel.

Kind Regards,
Esther – Quality Services

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Reviewed 28 March 2018 via mobile

This hotel is so very functional that there is nothing more nor nothing less than you see on their website.Do not expect any luxury. Be careful to inform the reception about delay if at all for check out time,as the keys to your rooms are programmed of your check out time.Of course when we were late the reception promptly gave extension for time and reprogrammed the keys.
Appriciable.

Stayed: March 2018, travelled as a couple
Thank ashwin56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ibisBencoolenSG, Quality Services at Ibis Singapore on Bencoolen, responded to this reviewResponded 29 March 2018

Dear Ashwin56,

Thank you for choosing Ibis Singapore on Bencoolen as your choice of accommodation. We are so pleased to hear that our professionally trained receptionist served you well during your stay with us. Thank you for your feedback and we look forward to serving you again in the near future!

Kind Regards,
Carissa – Quality Services

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Reviewed 27 March 2018

I'm glad that I didn't book the other hotel right across the street and chose Ibis Bencoolen instead. Ibis Bencoolen is a green hotel and I appreciate they try not only to educate the guests with water saving and global warming, but also encourage them to take part in this campaign.

The glass bottle in lobby to be borrowed is a great idea, same thing with their campaign to donate SGD 1 for every clean plates (when the guest finished their meals).

Breakfast is excellent, actually more than my expectation. They serve sushi, wonton, American breakfast (any kind of eggs, sausage, pancakes), croissant, toast, Singaporean breakfast (including Indian, Chinese, and Malaysian). It's just the restaurant can be really crowded during breakfast, so I got my seat taken when I left it to get another meal.

I also appreciate they gave me early check in (at 12 PM). Location is very convenient too (10-15 mins walk to Bencoolen MRT station).

  • Stayed: March 2018, travelled solo
    • Rooms
    • Cleanliness
    • Service
Thank Brenda G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ibisBencoolenSG, Quality Services at Ibis Singapore on Bencoolen, responded to this reviewResponded 28 March 2018

Dear Brenda G,

On behalf of the team, we would like to thank you for your extremely kind review of ibis Singapore on Bencoolen. It was such a great pleasure to read that you enjoyed your hearty breakfast at TASTE and appreciate the eco-friendly initiatives we have implemented in the hotel. Your comments on our services and Go Green initiatives such as our “Clear Your Plate campaign, are truly appreciated. We launched the “Clear Your Plate @ Ibis” campaign to reduce food waste during the breakfast service. For every empty plate guests have contributed, the hotel will donate SGD $1 to The Food Bank Singapore, where the donation will be used to purchase essential food items for those in need. Your kind comments definitely encourages the team to spur with greater heights in enhancing our guest experience and to become the greenest hotel in Singapore.
Thank you for sharing your positive experience with us and we are pleased to accommodate you whenever you return.

Kind Regards,
Carissa – Quality Services

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