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Reviews (1,078)
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Reviewed 16 February 2018

If you wants to stay in Singapore not so far from centre, close to metro in reasonably prices hotel with pool on the roof, choose this one.
We came with our friends and two kids, all we have used the pool just after our arrival, as we have been tired after long flight. We had rooms with windows, if these are oriented to the main street, it is noisy, but a little. Rooms itselves are not big, but reasonable spacious, clean enough.
Breakfast was very nice, only it is small room for all people, so choose the right time. Food was asian, but also you can find eggs, baked beans, toasts, not so bad coffie and some cereals.
Staff was helpful and kind.

  • Stayed: February 2018, travelled with friends
    • Value
    • Location
    • Service
Thank ShanTingShi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SantaGrandHotels, Manager at Santa Grand Hotel Bugis, responded to this reviewResponded 19 February 2018

Dear ShanTingShi,

Thank you for taking time to write us a review. Thank you for choosing to stay at Santa Grand Hotel Bugis during your recent visit to Singapore.

It is great to know that you have had an enjoyable time at our rooftop pool. Breakfast is the most important meal of the day and we make sure that we provide sufficient spread for our guests.

It is our pleasure to be able to have served you and we look forward to welcoming you back soon.

Cheers,
Team Santa Grand

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Reviewed 10 February 2018

We know we could have spent a lot more to stay in Singapore, but this hotel gave us an excellent mid way place and left us money to spend to explore an amazing city. We didn't want to spend ages in a hotel room, so we loved the position of the hotel, really brilliant for the MRT. The staff were exceptionally helpful, and it is a small enough hotel to feel that they were interested in you. They were always ready to answer questions and gave good advice when asked! The breakfast had enough for anyone to choose what they liked. The room was clean and bed comfortable. The swimming pool is small, but it was always empty! Would certainly come back again. Thanks!

  • Stayed: February 2018, travelled as a couple
    • Location
    • Rooms
    • Service
3  Thank Judy54Grays
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SantaGrandHotels, Manager at Santa Grand Hotel Bugis, responded to this reviewResponded 13 February 2018

Dear Judy54Grays,

Thank you for taking time to write us a review. We are very happy to know that you have enjoyed your stay at Santa Grand Hotel Bugis during your recent visit to Singapore.

As a local boutique hotel, we make effort to ensure that guests feel welcomed and that their stay is as comfortable as possible. Our ideal location is an icing on the cake offering great convenience where guests have easy access to public transportation. It has a great pleasure to serve you during your stay and we thank you for choosing to stay at our hotel.

We can't wait to welcome you back soon!

Cheers,
Team Santa Grand

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Reviewed 3 February 2018

Perfectly positioned hotel to explore Singapore. There is easy access to the MRT and the markets and shops. We loved the friendly atmosphere of the bars and restaurants nearby.in the artisan district. Hotel staff fine and helpful. Room very clean and comfortable with a great window seat. The pool on the roof was incredible for the 2 of us but it might have been crowded if anyone else had joined in. Breakfast staff were always trying to do their best for the customer. We asked at the reception on arrival what Durian fruit had done to be banned from the hotel, we were told that we would soon find out. Yes, we did find out. A fruit that resembles the smell of a Gas station in very hot weather and tastes like turpentine mixed with raw onion,

Stayed: January 2018, travelled as a couple
Review collected in partnership with this hotel
1  Thank tracymV4252KZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SantaGrandHotels, Manager at Santa Grand Hotel Bugis, responded to this reviewResponded 8 February 2018

Dear tracymV4252KZ,

Thank you for taking time to write us a review. We are glad that you have chosen to stay at Santa Grand Hotel Bugis during your recent visit to Singapore.

It is interesting to know that durian has attracted your attention. Much as the locals love the king of the fruits, durians do give off a strong smell that many people cannot accept. In order to ensure that our guests have a pleasant experience at our hotel, the fruit is banned in the hotel.

It is great to know that you have enjoyed your stay with us and we look forward to welcoming you back soon!

Cheers,
Team Santa Grand

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Reviewed 31 January 2018

Pleasant hotel, decent sized rooms, clean, just on the edge of the Arab street neighborhood so excellent location near many food and shopping options, and within easy walking distance to MRT. Staff is helpful.

Room Tip: If you need darkness to sleep well, avoid rooms on 2nd floor. The outer wall lamps are very bright...
Stayed: January 2018, travelled on business
1  Thank Rosanne T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SantaGrandHotels, Manager at Santa Grand Hotel Bugis, responded to this reviewResponded 8 February 2018

Dear Rosanne T,

Thank you for the kind review. We are happy to know that you have enjoyed your stay at Santa Grand Hotel Bugis during your recent visit to Singapore.

Our hotel is the perfect choice for travellers who want to experience Malay culture and heritage while staying close to convenience and accessibility.

Our staff are friendly and helpful to guests and we make effort in ensuring that our guests have a comfortable stay at our hotel.

We look forward to welcoming you back soon.

Cheers,
Team Santa Grand

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Reviewed 31 January 2018

Farley good and great location beside all attractions
But room is too small and moving inside the room with difficulty espically for huge persons they will face anhuge issue to put their staff or handling

Room Tip: Room is extremely small
Stayed: January 2018, travelled with family
Review collected in partnership with this hotel
Thank EmadAly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SantaGrandHotels, Manager at Santa Grand Hotel Bugis, responded to this reviewResponded 2 February 2018

Dear EmadAly,

Thank you for sharing with us your feedback. Thank you for staying at Santa Grand Hotel Bugis during your recent visit to Singapore.

Our strategic location suits travellers looking to explore the Malay heritage precinct while staying close to convenience and accessibility.

Once again, thank you for staying with us and we look forward to welcoming you back soon.

Yours sincerely,
Team Santa Grand

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